Customer Ratings & Reviews
- Model:
- 5SE45A#B1F
- SKU:
- 6404824
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the ENVY Pro 6455's high-quality prints and ease of use, frequently praising its compact size and straightforward setup. However, some users experienced connectivity issues, and the lack of a display screen was also a point of concern for several customers. Positive feedback also centered around the printer's quiet operation and reasonable price.
This summary was generated by AI based on customer reviews.
HATED IT! RETURNED IT!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.RETURNED IT DAY AFTER I OPENED BOX. COULD NOT UNDERSTAND HOW IT WORKED AT ALL! NO INSTRUCTION SHEET. I NEVER OPENED INK CARTAGE BECAUSE I COULD TELL IT WAS NOT FOR ME. SO WANTED MY OLD HP PHOTO SMART THAT USED 564 CARTRIDGES BACK! WOULD I RECOMMEND IT? NOT NO BUT HELL NO!!!
No, I would not recommend this to a friendRuns slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs slow i had to go exchange it. I am so happy that best buy understood my need and was able to exchange it without saying no even though O was a week late from normal deadline. Also, I needed something that would multitasking and not running slow for my kids homework print out.
No, I would not recommend this to a friend- Pros mentioned:Print quality, Size
Another great printer from HP
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having had HP printers for the majority of my computer using life, I am well versed in how HP products work and am always happy with their products. They have never let me down. As such, I was excited to get my hands on this printer. The 6455e is a great little printer that is perfect to just set in the corner of the house somewhere. It is diminutive in size and is perfect to stick on a shelf somewhere out of the way for when you need to print wirelessly. Taking out of the box and setting up was a breeze. Make sure you get all the pieces of tape off and whatnot. I already have the HP Smart app on my phone, so it was just a matter of removing the old printer and replacing it with this one. The print speed and quality is great! Perfect for home use. There are no jamming issues when using heavier photo paper stock. The only thing I don't like so much is HP Ink. I think it is a little overpriced for what it is. I don't know if I will continue. That being said, this printer deserves every bit of 5 stars.
I would recommend this to a friend Printer error
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer developed a carriage error after printing 4 pages, support kept me online for three hours for a ten minute troubleshooting. after waiting for two weeks still no replacement printer.
No, I would not recommend this to a friendLow price Low quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the printer. Would not recommend it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Debbie.
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
For help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals, video tutorials and software updates here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various problems, including setup, cartridge and connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, get troubleshooting documents specific to your printer or search our extensive knowledge library. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
Worst printer ever
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer ever!!!!. I had it replaced by the warranty twice. Then geek squad warranty i was able to get a store credit and have a canon now thatis awesome. Save yourself a huge hassle and do not buy this printer.
No, I would not recommend this to a friendComplicated to use and set up.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very complicated to use and set up. Purchased specifically to use with my 11 year old’s HP Chromebook for school and she still can’t print without help. There are no buttons on actual printer everything has to be done through the HP app. Print quality is good.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that the printer was difficult to set up and has been difficult to use. I'm sorry for any resulting inconvenience. I can wholly understand why this would be problematic for a young student, so I’ll try to offer some helpful suggestions.
To learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various problems, including setup, cartridge and connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
Very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst printer I have ever had. Set it up - printed 8 pages and it’s out of ink already. I don’t know who would use this. Not even good for a student. If I did not throw away the box I would return it right now. Dont waste your money!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has run out of ink so quickly. Even if you were printing color-rich documents, it seems like you should have been able to print many more pages. With that in mind, I’ll offer some information I hope will help.
I can’t tell from your review why your printer’s ink ran out so quickly. I can’t tell whether it’s an issue with the cartridges or the printer itself. So, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty.
Tony
HP Care
hp.com/support
Not up to my expectations for an HP printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to use an app to set up the printer, buttons icons are not intuitive, it has a stupid useless light in the front, and the scanning software does not allow scanning multiple images in one scan. I would not recommend this printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Gloria.
I’m sorry to hear that your printer has been difficult to use, and that you've not had the experience you expected. I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, for help solving problems or to learn more about your printer and all its features, you can access a setup tutorial, troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality, Setup
Great Printer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really nice printer. It works really great and looks really nice and sleek in my office. Setup was really simple. You can do it all from your phone. Just download the HP app, and follow all the prompts. Then, the next time I turned on my computer, somehow it just knew that I had the printer connected to my network, and asked if I wanted to download the app on my computer as well. Overall it was just all seamless and much less complex than I was even expecting. I was able to print from all my devices with absolutely no trouble. And the print quality is absolutely great. Nothing short of what I have come to expect from HP. It is a fairly speedy printer as well. Basic documents print in just a few seconds. Overall just a really great printer. I would definitely recommend.
I would recommend this to a friend TOTAL JUNK!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a total piece of junk! should have listened to the reviews. This printer started to stop scanning documents for me. Ive spent 3 hours trying to fix it the problem and theres nothing I can do. NOW I cant return it at all...
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jeremiah.
I am sorry to hear that your printer has not maintained a reliable wireless connection. The frustration you express is easily understandable, considering you’ve needed to restart the printer every time you want to use it. With that in mind, I’ll offer some resources that I hope will help you get your printer working to your satisfaction.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, you can contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Can’t get the ink in stores
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the printer only to find that the ink is not available in stores. Apparently HP wants to force me to sign up for automatic ink delivery. Won’t work given the massive variation in volume for the printer. Never getting HP again
No, I would not recommend this to a friendAnother Crap HP Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest piece of junk I have ever owned. From day one it would not print and I still cant get it to print. Takes me an hour to get it to work every time and thats absolute crap.
No, I would not recommend this to a friendWorst product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken after one month, worst product ever And unfortunately I didn’t have time to give back , when i did it they told me was to late I printed same picture and stopped works
No, I would not recommend this to a friend- Pros mentioned:Size
Lots of features in a small package
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy having this printer. I like that it has more features and is smaller than my current business printer. It prints a little slower but it's not noticeable. It's a little odd to not have a touch screen but honestly I don't normally use them. I like that the printer was able to print and scan at the same time. This is very useful with multiple people using the same printer. With scanning, I'm very impressed with the quality. Not only does it do a good job with documents, I challenged it with scanning patches and coins. It was able to capture all the detail and not cause any artifacts. The double sided printing was useful and easy. I printed a couple photos on photo paper and they turned out awesome. I signed up for HP Instant Ink and it seems like a great service. For my personal needs I don't think I print enough to justify the service but it seems extremely convenient to have ink auto ordered for you. It's provided for free for 6 months to try out. The only negatives I can think of with this printer is that you have to use your smartphone to get it setup and there's not ethernet port. Since there's a lack of a touch screen, you need to download the HP Smart app to connect the printer to WIFI. And without an ethernet port you can't just connect the printer hard line to the router so you don't have to worry about WIFI availability. For my situation these weren't major cons but I could see them being an issue for others.
I would recommend this to a friend - Pros mentioned:Print quality
Great Home printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new HP Envy 6455 e. It is an amazing printer. I was able to use the printer as soon as I took it out of the box and add the ink. The setup was very easy and all I had to do was plug it in and put the ink that came in the Box into it. The printer has a very Sleek design and fits perfectly into my room. I like the bright colors that I get when I print and the printer is very quiet. I love that I can open and close the feed tray. Ended I speak about Hall amazing the print quality is. I am still excited and ready to continue to print projects with the printer another great feature that stood out to me is the fact that I can automatically get ink ordered and I can use the printer wirelessly. The scan feature of the printer is very easy to use. I really love this printer and I received it at a discountrd price.
I would recommend this to a friend Awful printer can't use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get it to turn on. There are next to no directions. I got it st Best Buy and it's practically impossible to get someone on the phone. I dislike texting
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not powered up like it should, and that you’ve been unable to set it up. I can imagine how puzzling and frustrating that would be, especially considering you lack adequate instructional materials, so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer won’t turn on, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Mess to set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot get it to work. Did not realize must be set up by app and no way to just do a quick job . Takes forever to set up. I would return if had not had to wait so long to set it up. What had happened to HP ?
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer would not complete the process of setup and connection. I can understand why that would be a frustrating start to owning a printer, so I’ll offer some resources and information I hope will help.
First, you can access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you still need assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use, Print quality
HP 6455e Envy Printer - SUPER DUPER!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice printer. Glad i spent a little extra $ to get a better quality of printer. Super easy to setup and use with my iphone. You need a smart phone to use this printer. I can easily print from my phone or HP Chromebook. Also easy to get the ink subscription. Easy to print a double sided document right away. BTW I recommend searching Youtube for videos that walk you through the setup and use of this HP 6455e Envy Printer. If your looking for a good printer and not wanting to break the bank, get this one.
I would recommend this to a friend Worked once
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer is beautiful but only worked once. Kept saying out of paper when it was a paper inside and the tray was closed. Followed steps how to fix problem online but still didn’t work. Returning product for an Epson.
No, I would not recommend this to a friend
