Customer Ratings & Reviews
- Model:
- 5SE45A#B1F
- SKU:
- 6404824
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the ENVY Pro 6455's high-quality prints and ease of use, frequently praising its compact size and straightforward setup. However, some users experienced connectivity issues, and the lack of a display screen was also a point of concern for several customers. Positive feedback also centered around the printer's quiet operation and reasonable price.
This summary was generated by AI based on customer reviews.
HP printer still not printing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to set up. Arrived without ink or set up instructions. Purchased ink & still can set up because it needs the “set up” ink. HP customer service is terrible. Had for 3 weeks now & still can’t use it!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Nina.
I’m sorry to hear that your printer arrived without the necessary setup ink cartridges. I can imagine how disappointing and disconcerting this must have been, so I want to make sure that I provide information to help you make it right.
First, I can’t say for sure what happened in your situation, but what you describe can occur when a printer is sold, returned to the seller, then sold again to a different buyer without being adequately inspected before shipment.
Because you expected to receive a printer with all the necessary components, I recommend you contact the seller to address this promptly. You can find the seller by scrolling to the bottom of the Best Buy website and clicking Orders & Returns.
If you need to, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
JayD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When this printer works, it does a pretty good job. Problem is, it is not consistent. Continually drops connection over the network. A reboot helps sometimes, sometimes it does not. Don't buy.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
Thanks for the review and description of your experience. While I’m glad that you’re happy with certain aspects of your printer’s performance, I’m sorry to learn that it has failed to maintain a reliable connection. I can understand why that inconsistency would quickly become frustrating. With that in mind, I’ll point you toward some resources I hope will help you get the printer working like it should.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity and printer-offline difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Not a good look hp.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not print straight, used 25% of ink using the straighten tool, eventually started printing straight. After that it started shredding paper, thankfully I bought the protection plan.
No, I would not recommend this to a friendDo not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer SUCKS! It literally will start printing a document stop at page 5 and restart printing it all over again. It does this all day long. Such a mess and waste of money and time.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Brittanie.
I’m sorry to hear that your printer has performed so poorly. The frustration you express is certainly understandable, considering that your printer repeatedly stops and restarts multipage print jobs without ever finishing them. I want to help you remedy the situation, so I’ll offer a resource and some information toward that end.
I can’t tell from your review what’s causing this problem, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Failed the first print
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled in the middle of the first print job to realign print heads. Stopped printing and printed a document that needed to be placed into the scanner bed. Failed on the first print job.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Frank.
I’m sorry to hear that your printer stopped working during its first print job. It’s easy to understand why that would be a jarring surprise, so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer hasn’t worked like it should, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Great All Around Home Workhorse
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Print, Scan, Copy, Photos and Mobile Fax that works via Wifi. Setup is easy and you will be up and running in no time. By now printers are nothing new and are a necessary evil in the home. The 6455 doesn’t have an onboard screen but the HP Smart App facilitates linking of your laptop, tablet etc and helps you with features etc The 6455 is a bit slow to print (about 10 pages per minute) but it’s a livable speed. The paper tray is 100 sheet capacity, 10 envelopes or 40 photo paper, but the photo paper is not in a separate try, you need to switch it out so keep that in mind if you do a lot of photo printing. Photos and general printing look great and if you opt for the innovative instant ink subscription service your operating costs will be fairly reasonable. While the 6455 has Mobile Fax capability for those rare occasions where you need to send a fax now a days, I found the operation a bit clunky and would tend to probably not use it. Overall this is a great choice for your everyday printing needs.
I would recommend this to a friend Cheap and hard to troubleshoot
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer worked for a 13 months and then broke right after the warranty was over.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality
A good printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The setup was easy and having the HP app helped. It came with 6 month's free ink and although most people no longer print, I've already received a shipment of ink. I like the chimes it makes when it completes a job also
I would recommend this to a friend DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my printer just stopped working for me and i purchased it in august 2020. i would think a printer should last longer than a year and some months?
No, I would not recommend this to a friendBad buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer ever. Had issues getting it to start printing and continuously had to trouble shoot and contact support who couldn’t help.
No, I would not recommend this to a friendHP Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could only make one copy at a time Ink ran out after 100 printed pages Nobody sells ink for this printer including you
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear your printer has not performed well, and that you’re unable to find the ink cartridges you need. Your review is brief, but your frustration is clear – and totally understandable – so I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Regarding ink, I apologize that the ink cartridges you need are currently unavailable. For reasons related to the COVID-19 pandemic, we are seeing an effect on some product availability. We are actively working with our supply chain team to minimize these delays. Please check back soon.
If the printing problem persists – and for advice on how to use less ink when you print – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use, Print quality
Great printer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to connect. Printer ink doesnt last so long and not as compact as i thought. But doesn a great job with quality. Happy with the purchase
I would recommend this to a friend This was a mistake
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.prints very light or not at all. said it could scan legal size and only scans letter size. HP let's me down again.. final time
No, I would not recommend this to a friendDo Not Buy This Model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to connect to WIFI and once connected will not remain connected. Would never buy this model again. Had a previous ENVY and loved it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. It’s easy to understand why that would quickly become aggravating, so I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
HP Envy printer sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even if I purchase large size of ink. It's only good for about 10 pages of printing. Then it's out of ink. It sucks.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve gotten such poor performance from the replacement cartridges you’ve bought for your printer. It’s no surprise that you’re put off, considering you’ve gotten only 10 pages per set of cartridges. I want to help you remedy this situation, so I’ll provide some clarifying information and resources I hope will meet that goal.
The XL cartridges designed for your printer have estimated page yields of 200 to 240 pages, while the regular size cartridges are expected to produce 100 to 120 pages. Given that, here are some things you can consider:
- If it appears that a cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, I recommend that you contact the seller who sold you the items.
- Contact us if the supplies are defective genuine cartridges that are not replaced by the vendor (and they are still within their “warranty ends” date). Reach out to us via this link: support.hp.com/us-en/contact-hp
If you believe the cartridges were free of defects, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a friendly printer at all I would like them To have the hold Ones that you can set up on the screen
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Danna.
I’m sorry to hear that your printer has been difficult to use. Your review is brief, but your disappointment and frustration are clear. I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
For help solving problems or to learn more about your printer and all its features, you can access a setup tutorial, troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it. It was impossible to set up and when did get it set up it would start flashing. No instructions as to why it was doing that.
No, I would not recommend this to a friendPrinter
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst printer I have ever bought, hard to hook up to the computer and goes through a lot of ink. I would rate it less then poor
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was difficult to connect to your computer and that it’s going through so much ink. I can’t tell from your review how many pages you’ve gotten from the ink cartridges or how that compares with the page estimates, but I’ll nonetheless offer some information I hope will help you use less ink or otherwise resolve the situation.
Here are some things you can consider:
- If it appears that a cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, you can always contact the seller who sent you the cartridge about that.
- Contact us if the supplies are defective genuine cartridges that are not replaced by the vendor (and they are still within the “warranty ends” date on the cartridges). Reach out to us via this link: support.hp.com/us-en/contact-hp
Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.
If the problem persists, I recommend that you reach out to us so we can help you assess the situation and work through any necessary troubleshooting with you. Get in touch via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
- Pros mentioned:Print qualityCons mentioned:Connectivity
Uses much more ink than what HP says it does...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First, I bought this HP-Envy6455e because it had pretty much all the features that I was looking for (copy, automatic feeder, scan, wireless), and for those reasons I give it 3-stars and not just 1 or 2. I read some reviews about the hassle some owners/users had with wireless connectivity and high ink usage, and boy those were right! To start, the printer often goes off-line. I confirm that the wireless light is on, run diagnostics, etc. Only way to bringing it online again is to turn it off and back on as well as removing and reinstalling the device from my PCs. But what's worse is how much ink it uses. After going through 3 black and 2 tri-color cartridges in 5 months knowing I don't use it often, I decided to be very cautious and mindful to document each page I printed starting from 3/25/22 till 09/01/22. Black ink cartridge is gone after printing only 58 pages and most in 'draft' quality (none on high quality). The color cartridge is about 70% used with only 21 pages printed (none on high quality). So the ~120 black ink pages and ~100 color ink pages that HP advertises for this product in not near what I'm getting. At a price of ~$15.99 for black and ~$17.99 for color cartridge, the cost per printed page seems to be ~$0.28 for black and estimating ~$0.59 per color printed page! Stay away from this printer if you plan to use it heavily to print and you don't mind the wireless connectivity issues reported by other users. Scanning feature is as expected/advertised.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has not performed well. I can wholly understand your exasperation, considering the device has gone offline frequently and used ink more rapidly than the cartridges’ estimated page yields. I want to help you out of this dilemma, so I’ll suggest some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
Regarding ink use, how cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is. That said, it does seem like yours should have printed more pages, considering most of the prints were in draft mode or lesser-quality resolution.
For more input on what might be happening – and if the offline problem persists – I suggest you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Buyer Beware...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful, will not connect to internet, only connects mobile phone and that works intermittently. Do not buy this piece of junk!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection and has not connected at all in some cases. I can easily understand why this would quickly become exasperating, so I’ll suggest some resources and information I hope will help you get your printer connected and working to your satisfaction.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
