Customer Ratings & Reviews
- Model:
- 5SE45A#B1F
- SKU:
- 6404824
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers enjoy the ENVY Pro 6455's high-quality prints and ease of use, frequently praising its compact size and straightforward setup. However, some users experienced connectivity issues, and the lack of a display screen was also a point of concern for several customers. Positive feedback also centered around the printer's quiet operation and reasonable price.
This summary was generated by AI based on customer reviews.
Hp Envy Pro 6455
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is no good, had it less than a year..
No, I would not recommend this to a friend- Pros mentioned:Print quality
Good but not Great
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This a very straight forward middle of the road printer. Easy to set up and app enabled for easy WiFi/Bluetooth printing. Prints about 10 sheets a min black/white and about 8 sheets a min color. Scanning is fairly quick as well Print quality is spot in for B/W but color starts to fade and run after about 6 pages in a row. As a nice bonus this printer comes with what they say is two months of ink guaranteed. Does this one work, yep! Are there better out there, yes!
I would recommend this to a friend - Pros mentioned:Ease of use, Print quality, Size
A Dream of a Printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, compact size and great copy production. Great value!
I would recommend this to a friend Buttons were inoperative
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was probably just a lemon but not able to configure non operating bitton
No, I would not recommend this to a friendRisky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible ,was missing alot of components, looks like was repackaged
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m so sorry to hear that your printer arrived without some of the components needed to set it up. It’s easy to understand why this would be quite an unnerving surprise. I would love to help you resolve the situation, so I’ll suggest some resources that I hope will help.
First, I can’t say for sure what happened in your situation, but what you describe can occur when a printer is sold, returned to the seller, then sold again to a different buyer without being adequately inspected before shipment.
Because you expected to receive a printer with all the necessary components, I recommend you contact the seller to address this promptly. You can find the seller by scrolling to the bottom of the Best Buy website and clicking Orders & Returns.
I will also mention that HP printers have a one-year warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Remember you can always contact us for support whenever you need as well. We're always here and more than happy to help you. You can reach us via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
Waste200
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! Waste of money! Haven't been able to print from it once.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not worked since you got it. Your review is brief, but your frustration is clear – and totally understandable – so I’ll suggest a resource and some information I hope will help you get your printer working like it should.
I can’t tell from your review what issue your printer faces or why it hasn’t worked, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
This Printer Isn’t For Me, But Don’t Overlook It
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Simple setup. Integrated apps for Android, iPhone and Windows. Duplex Printing. Instant Ink Program. Quiet. Fast printing. “Anywhere” printing. Cons: No display on machine. Only one paper tray. No full-duplex scanning (manual only). Issues with Firewall (explained later). So as I said, this printer isn’t for me, but I caution others not to overlook it. Setup was rather easy. I had to create my HP Account for the first time. I caution anyone that has auto-fill on when registering. My phone switched to another saved email address when I submitted the form and I didn’t realize it. Now I’m stuck with that as my “Login ID” even though I was able to change my email address in my profile. My mistake, but it would be nice to be able to change your Login ID. Other than that, setup on my Android and my PC was simple. I did however run into an issue with my firewall the first time I printed. I have my firewall set up to ask me for authorization when a new program attempts to access the LAN. That notification pops up in the exact same spot that the HP Smart program puts its notifications. So unfortunately, the rule wasn’t set in time and blocked the program. It was a little bit of a headache to get around that. The printer has the ability to print from your smartphone with the HP Smart app. That also gives it the ability to print off site which is nice especially since Google got rid of their Google Print feature. Being able to scan directly to email and a cloud eliminates multiple steps of scanning and then transferring. Being a multi-function printer, it does most of what you would expect. I do miss the ability of a full duplex scanner in the ADF and would definitely pay a little more to have it. Only having one tray is something that is a turn off for me too. In previous printers, I would load photo paper in one tray and plain paper in the other. Again, maybe not a dealbreaker for everyone. I also need a display which it doesn’t have. HP may have oversimplified this printer. However, I know I listed a lot of negatives, but I’m being picky. The quality and speed of photo and text printing were both exceptional. And again, I can’t reemphasize the potential of the Instant Ink Program. The price point for membership is spot on and maybe even a little cheaper than I expected. Well worth it for most users. A neat little note in the fine print of the deal. If you don’t use all of your pages in a month, they transfer to the next month and you can have up to 3x the amount of your subscription (ie. 100 pages/month can float up to 300 pages/month.) Overall, this printer is for someone that is going to use this for a non-professional, everyday purpose. If you’re not a techy person, the simplicity of the setup and the printer itself would probably benefit you. The price point for this printer seems about accurate. I would cautiously recommend this product to friends and family.
I would recommend this to a friendSuck!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY...KEEPS CONNECTING AND DISCONNECTING FROM WIFI
No, I would not recommend this to a friendCopier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is very slow and does not print straight. Not easy to set up.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not printed straight and has rendered prints so slowly. I can readily understand why that would be quite a frustrating combination, so I’ll offer some resources that I hope will help.
I reached out to a person who oversees this product line, and he recommends that you watch a video tutorial on our support site on best practices for avoiding skewed copies and scans using HP multifunction printers. Find this video by following this link:
- www.youtube.com/watch?v=xO9w9bYCbnE
I also suggest that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Misleading!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE...cannot scan, copy..anything!!! Don’t purchase this
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jackie.
I’m sorry to hear that your printer has not worked like it should Your review is brief, but your frustration is clear – and totally understandable – so I’ll offer some resources and information I hope will help.
From your review, I can’t tell what issued your printer faces or why it has not worked, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Works when it wants to
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problems from day one. We are returning unit soon as possible..
No, I would not recommend this to a friendDifficult to connect with computer and scanning ha
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scanning has to be done by computer or phone, very cumbersome.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Danni.
I’m sorry to hear that your printer has not connected to computer like it should, and that you’ve found the scan feature cumbersome to use. I can easily see why that would be a disillusioning combination for a new printer, so I’ll offer some information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity and printer-offline issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning and printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
HP Envy Pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this product, too complicated to assemble.
No, I would not recommend this to a friendPrinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works poorly would not offer to anyone in the world
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup, cartridge and connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access a setup tutorial, troubleshooting guides, how-to documents, user manuals and software updates here:
- - support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
Don't do it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it works, this printer is fine. Problem is it goes on strike almost daily--says paper is jammed, when it is not, says it is off line, when it is not. Had to have HP reinstall software, which helped for a while, then same problem. I am not very tech savy, which may account for some. problems, but it seems to me I have to use my phone in order to tell the printer to scan to the computer. In expensive, but a headache. Also, if you do the "free" instant ink trial and cancel after the initial period, you will not be able to use the remaining ink in the cartridges, so make sure you have new ones around.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Price
Awesome printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer and the price was good. Also I get 3 month free HP ink. This printer is easy to use. It makes a little tune when done printing.
I would recommend this to a friend Not user friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it because it was not user friendly.
No, I would not recommend this to a friend4 Stars for Doing What a Printer Does
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is nice and prints fine. Colors look good and clear. Printing, scanning, printing via email (remotely), etc.... all good. The printer does not come with a printer cable, which was fine with me. I was able to setup via app; which is the way you are forced to set up. Make sure phone and printer are on the same Wi-Fi network. What I hate: the printer is white. Why white. Have we gotten tired of black printers? I love the color black and love black techy things. I would never otherwise purchase a white printer. Also, sheesh... that light that emits from above the paper tray (where the paper comes out). I don't need anymore lights shining over here. Everything tech has permanents lights/LEDs somewhere. This isn't even a small light. It stretches all the way across. There should definitely be a setting somewhere to turn it off. Ink: only 2 cartridges - black and color. Yes, all the color is together in one cartridge... sooooooo….. I too joined the ink subscription program. And for some reason they sent me my ink right away..... As if it forgot the printer comes with ink. Whatever though. If I feel it is sending ink at to fast of an interval, then I will just quit the program. Overall, I think the printer is fine. It gets the job done. Just the white and the light...……………. booooo!! I would recommend it. Peace.
I would recommend this to a friend- Cons mentioned:Display
Not as user-friendly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as user-friendly as previous HP printers I have had. This model has done away with the little LED screen that showed you problems and gave you prompts. This one has an array of lighted buttons that are un-labeled and not at all intuitive. I have had to memorize what the different buttons and colored lights mean.
I would recommend this to a friend - Pros mentioned:Print quality
Great printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer. Set up was messy. I was using the app on my phone for setup. I got to a spot where it said to press the lighted button on the printer. The button was not lit. There was no ‘go back’ or ‘retry’ or any other options. Had to shut down the app, unplug the printer, plug it back in, go back into the app and ‘continue setup’. This happened a few times in different spots. Took forever, but I finally got to a point where I turned it all back on and got the ‘setup complete’. It’s worked fantastic ever since. I can print from my phone or computer. Color printing looks great too.
I would recommend this to a friend
