Customer Ratings & Reviews

Hi there.

I’m sorry to hear that your printer has performed poorly recently. I can wholly understand why connectivity issues and frequent paper jams would be a jarring surprise after six months of light use. With that in mind, I’ll offer some information and resources that I hope will help.

First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity and paper jam issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If difficulty persists, I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to learn that you’ve encountered difficulty with your printer. I can’t tell from your review what updates are causing issues or what problems you face with the ink cartridges, but I’ll nonetheless direct you to a resource that I hope will help you resolve the situation and get the device working to your satisfaction.

I suggest you contact us directly so we can help you assess what’s going on and guide you through the proper troubleshooting. I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support

Hi, Shar.

I’m sorry to hear that your printer has rendered prints of poor quality. It’s easy to understand what a great disappointment it would be to get a printer and not use it for months because of the print quality. With that in mind, I’ll suggest some things that might help you remedy the situation.

First, I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06260268

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to learn that your printer has not worked like it should. It’s quite clear why you’d be frustrated, considering the device worked once and then started having difficulty recognizing software – and that you did not get the support you needed. I want to help you remedy this situation, so I’ll direct you to some resources I hope will attain that goal.

First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup difficulties. On the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics

You can also access troubleshooting guides specific to your printer – in addition to user manuals and other documentation – on our support site here:
- support.hp.com/us-en/product/model/24208735

If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, Chuck.

I’m sorry to hear that your printer ran out of ink so quickly. I can certainly see why that would be an unwelcome surprise and a poor start to ownership. I want you to understand what’s happening with the device and remedy the problem if one exists, so I’ll offer what I hope are helpful information and resources.

First, I can’t say for certain what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program. Still, running out after a single print job seems problematic.

I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Courtney.

I’m sorry that your printer has rendered color prints of poor quality, and that the device’s scan function has been difficult to use. I can clearly understand why this combination would create a disappointing start to ownership. I want to help you get the printer working to your satisfaction, so I’ll direct you to some resources I hope will reach that end.

First, to find ways around the aspects of the scanner you find inconvenient, I suggest you go over a guide to scanning with HP printers that you’ll find on our support site. It includes instructions for various desktop and mobile operating systems as well as an FAQ section:
- support.hp.com/us-en/document/ish_2275901-2074064-16

Next, I suggest that you follow the steps listed in this guide to improving print quality, including color or black ink not printing properly or at all, faded or streaked prints, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06260268

If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that you’ve learned information about your printer and its printing plan that you find untenable. I can certainly understand why this would be an unwelcome surprise if you were not expecting it. I want to help you learn more about your purchase and get what you need from it, so I’ll offer some clarifying information and resources aimed at reaching that end.

First, it appears that free enrollment in an Instant Ink printing plan is part of your purchase, and it is required for you to take advantage of the HP+ option. However, once the trial period is over, you can cancel or change the plan depending on your needs. If you have any questions about this arrangement, I recommend that you contact our Instant Ink program at +1-855-785-2777 so we can help you assess and resolve the situation.

If you need technical assistance with the printer, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that you’ve encountered difficulty with your printer, and I’m sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll offer what I hope are some helpful suggestions.

For help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates specific to your device here:
- support.hp.com/us-en/product/model/24208735

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If you need assistance or if you encounter a problem that persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

"Hello

I’m sorry that you aren’t satisfied with this printer. We always aim to provide our customers a realisable and satisfactory experience with all our products, and I regret that we missed the mark there. I can understand your disappointment.

Remember you can contact us for support at any time. Find our official support site by searching the web with keywords “HP Support.” We would always love to help you with any issues you might be having with this device

Denise
HP Care"

Hi there.

I’m sorry that your printer has run out of ink sooner than you expected. Your review is brief, but your frustration is clear. I want to help you understand what’s happening with the device and remedy the problem if one exists, so I’ll provide some information and resources designed to make that happen.

First, I can’t say for certain what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program.

If you’re using replacement cartridges, the XL cartridges designed for your printer have estimated yields of 825 pages, while the regular size cartridges are expected to produce 300 to 315 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.

Regardless, if your results differ dramatically from the estimates above, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Lisa.

I’m sorry to hear that you’ve encountered problems with your printer. Your frustration is clear in your review, so I’ll offer some resources and information I hope will help.

I can’t tell from your review what’s causing this problem, so I recommend you contact us directly at +1 800-474-6836 so we can help you assess the situation. (Please note that because of the effects of the COVID-19 pandemic we’re experiencing longer than normal wait times to reach an agent.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Pascal.

I’m sorry to hear that your printer has performed poorly regarding print quality. I understand why this would be a big disappointment as well as frustrating. With that in mind, I’ll offer a few suggestions I hope will help remedy the situation.

I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06260268

If you still need assistance, I suggest that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, Jessy.

I’m sorry to hear that your printer did not work. I can easily understand why that would be a jarring surprise, so I’ll offer a resource and some information I hope will help.

I can’t tell from your review what issue your printer faces or why it won’t work, so I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support