Customer Ratings & Reviews

It was good at first now it's not working the way it should

installation of ink cartridges into the device is not made well

This printer continuously loses connection to the wifi as I use a hotspot. I keep having to set the entire system back up each time I want to scan something even though it has saved the hotspot. It takes 1-2 hours to scan each time and I have to download so many updates and apps. It's a huge waste of time. I've barely printed anything and it's already saying low on ink. What happened to HP?!

I have an HP Officejet printer that is a couple of years old and was quite a bit more expensive than this model since I use it for business and it handles a fairly high volume of use. It has been a great performer so I decided to get another HP for my home office and for my family to use. We do have a printer from a different manufacturer who I will not name which has given us nothing but issues since we got it. It constantly disconnects from our Wifi, patches or updates are needed and then don’t work once installed, things like that. We just want a printer that doesn’t always seem to have some sort of problem and just works when you need it to. Upon unboxing the HP OfficeJet Pro 8120e series printer, the packaging was excellent and the printer was well protected and secure. As is the case these days, one must first scan the QR code which walks you through the setup. The instructions were very easy to follow, and the animations made it quite clear how to do everything. The initial boot-up and other operations like aligning the print heads seemed to take a bit longer than one might expect, but with a little patience its not that big a deal. The printer had no problems connecting to my Wifi. From there the app and printer communicated well with one another and completed the installation process. All went seamless. The HP Smart software on both my computer and my phone have made printing and scanning easy and efficient. The printer responds promptly to print jobs and produces documents very quickly. I also tested scanning and copying and both functioned flawlessly. Some of the other operations lag a bit and take longer than you think they should, for example, cancelling a print job. But compared to our previously mentioned printer, this 8120e series model is fantastic. While I have only been using it for a few days it has done everything I have asked it do to and the quality of the printed documents looks excellent. It has not disconnected from our Wifi like our previous printer would, and it always works when asked. So far it has been outstanding. The printer also came with an HP Instant Ink offer giving 3 months of free ink. After the 3 months you pay a low monthly fee of $6.99 (at the time of this writing) and HP will mail you ink cartridges before you run out based on your estimated monthly printing needs. I decided not to enroll simply because I don’t think our printing needs are going to require much ink, but I could see how this could be an excellent program for those with higher printing volume than me and my family. Overall this printer has done everything I’ve asked it to do efficiently and reliably, and at a very good price point. It certainly has my endorsement for a great home office and light duty printer.

Bought a new computer so I upgraded my printer also. I can't seem to get it to work right. it won't print directedly from the computer Set up sucks. The only thing that went smoothly was installing the ink.

Just an average printer disconnect from the Wi-Fi all the time I wish I wouldn’t have bought it

After lightning-fast delivery, a hassle-free printer setup unfolded. Though the machine is packed within an insulation box for extra protection, managing unboxing was easier than in the past because the design is noticeably lighter than earlier models. Important at my age, achieving a lighter product affords ease of printer mobility for home/office use as well as less nano plastic dispersion and less plastic post-consumer waste. Over a long history of brand loyalty to the Hp Printer, I can't recall setup confusion in the past; but this time, the guidelines reached a new level of integration. Hard to go wrong during setup when you have two printed guides, a shortcut and a longer version synched up with the printer's display and rolled into the Hp SMART App downloaded to your cell phone. This synchrony of guidelines afforded me animated handholding at critical points like ink cartridge installation, page alignment, etc Next step, I connected the printer's Wi-Fi via the Hp SMART App after download to my lap, another breezy 'walk through'. The Hp App delivers an array of document handling services from Scan, Fax, Save, to Remote Printing, with a multitude of settings to explore. Thankfully, Hp refrained from creating a pay wall for the Scan to Fax capability. All in All, the Hp design team achieved an approximately 40-minute, no hitch installation including wait time for handshakes between devices. The first printed page delivered sharply defined lines and great color saturation via a notably quieter process than previous machines. In the past, Hp printer lifespan has exceeded my expectations for this category of electronics. Since printer longevity has been an Hp strong suit, I have had occasion to gift a printer or two after purchasing an update. For my purposes, the INSTANT INK program is a no brainer that reduces the annual cost of ink far below in-store purchases. I selected a plan to fit my usage level and pocketbook from 10 pp per month and higher, a sometimes-seasonal change for me. Hp remotely monitors my ink usage and sends refills as required. Though not for me, a paper plan is available to replenish as required. Moreover, there is no need to be tied to a subscription. You can opt to purchase the compatible Hp ink elsewhere. Bear in mind, ink cartridges incompatible with the Hp tech can only result in system failure and/or a voided warranty. BTW, I took advantage of their 3-month FREE ink start-up gift.

I had to take the printer to Best Buy store to plug the power cord in. Because neither I or my young son were able to. We were worried to break the prongs if we forced the plug in. Second and decisive problem came up when we couldn't open the cartridges compartment door. I decided to return the printer back. P.S. I have been using HP printers for 30 years!

this is most NOT USER-FRIENDLY printer i've ever bought in 25 years! it took best buy online techs 3 hrs., 2 different employees to get this going in "set up". it is not for seniors; i've used pcs for 40-45 years and internet for 29 years. i'm a former secretary. i would NEVER recommend this to an older person; i'm 76.

Overall quality and usability of HP 8120 AIO is the worst I have ever purchased. Wasted 3 full ink cartridges HP because of error saying cartridges not making contact which was probably due to cap and attached advertisements on cartridges. Extremely difficult to open cartridge for installation.

Cheap plastic trays - still can't print documents from my computer.

Sometimes works and sometimes it doesn't and is terribly slow. I had another version of this printer, and it was amazing. It lasted for many years, and I am a heavy printer. I would not recommend this printer. I

Wont keep internet connection & cust service said i said i couldnt exchange it to try another one because it was just past their 15 day return policy that i didnt realize best buy has now.

Did not realize that it didn't have Fax feature, mistake on my part. Also seems to have issues keeping network connection. Would not purchase again

This has to be one of the worst printers I’ve ever had. If you have multiple pages, it screws up. I’ve wasted so much ink and paper trying to print work documents it’s ridiculous! Do not recommend.

I just want to simply print. Now I have to download an app and set it up via my phone. Ugh

I can't give you a review about the product since Best buy gave my order to ROADIE, Roadie lost my printer and Best buy refuses to give my money back. But they did offered me to review it, how glorious. 3 weeks of waiting so far, 4h wasted in the chat. No resolution. I'm a plus member and they won't see my renewal, guaranteed.

Printer is connected to the Internet but does not print

TRASH printer. made of all plastic, feels cheap like it's going to break and prints BLANK pages. worst printer I've ever had. RETURNING immediately. Setup takes complicatedly long.

I could not for the life of me get this to connect to my internet or hotspot on my phone, it’s definitely not user friendly