Customer Ratings & Reviews

There was no ink with the printer. The website description said it came with ink

It's been a week and I still cannot connect this to my computer to print. I have tried 4 different recommended hacks, and none has worked. It is ridiculous.

I've always had issues with printers. 1) Touch screens take forever to respond 2) Navigation of menus are clunky. 3) Connectivity is always inconsistent. This HP printer has improved a lot on the woes of, I would say, majority of the population. In a very digital world, the last thing we need is to go through a physical printer, and have to deal with the hardware. This HP might have the answer. SETUP First of all, setup is simple. There isn't much loose components on this one: Paper tray / cover, ink catridges and a flurry of tapes to peel off. It is not complicated at all. HP has made this very simple without a manual to go through on what to put where, especially the cartridges. Plug in, and it is almost ready to go. Now to connect it to any of my devices, I have multiple options. Since I already have HP Smart, it was almost a 3 minute task to my mobile phone and my HP smart system. However, I also wanted to see how fast it will connect if I use other options, so I used the PC settings to connect to it directly. On WiFi direct, it was a little painful. It times out too fast. Once I have triggered it on the printer where it will release the code, it won't connect right away to my PC. I have gig internet, good wifi and an i9 machine. There is no way my system cannot keep up. But still, I ended up doing it maybe 4 times to connect directly. I also tried connecting the printer directly to wifi, because I can easily connect it too once the printer is on the wifi. That was easier than wifi direct, especially that, to my surprise, this printer has the most responsive screen I have ever experienced in a printer! Plus, the navigation is made much more simple—no tech words- something my mother may be able to navigate if she employs the same patience she has with her plants. Cartridges are easily placed, and you cannot go wrong with the symbols. The printer prompts guide you through the alignment too. PRINTING and SCANNING Print quality is decent. I came from laser printers and this one did not disappoint. It was decently sharp on high quality settings and did not soak my regular A4 sheets. And, like any HP printer, there will be some selling on the printer ink and paper but this one would work for my light business. So I think the pricing is good enough for my business, and there is a CLEAR option if you need to cancel the subscription in the future! I usually scan more and do docusign but have frequent printouts for wet signatures, plus the kids print random items. I think it is worth it for me. Print speed is good too without smudging—hopefully not only because it is new. Scanning is pretty straightforward, especially that I use the HP scan tool. Flatbed scanning is nice and crisp, while feeder scanning is troublesome at 5 to 6 pages per load. STABILITY So far this printer has not failed me when I need to print—unlike my other printers (even from HP) that always need to be searched or reconnected almost each time I need to print. Connectivity is stable once it has established the initial handshake on my machine. And mobile printing from my phone and tablet is easy too! Maybe my only concern on this is, besides the wifi direct setup, is the ability to print legal size sheets—the tray does not allow legal sheets to be placed in; I had to find a hack. Other than that, it seems reliable so far. In any business, you will need a printer, one way or another. I know I do. This has restored my faith in printers. Simple, easy, less worries. I recommend.

Difficult to enable wireless connection with HP laptop. Still experiencing trouble with this.

Decent - don’t love the lack of options from control screen

This is exactly what I need, we don’t print, scan, or copy documents often but we do need to. This does it all. Printing is relatively fast, not the fastest, but I’m not in a race when I’m printing. It will print two sided which I really appreciate, though this does take a little extra time as it needs to let the ink dry before continuing. One thing I did realize is to make sure the paper catcher is out, I thought it didn’t print a paper or that it got stuck in it before I realized that the paper was halfway across the room, if it wasn’t a single sheet, that would have been rather annoying. I like that it folds away, so this is a knock on the printer, just a thing to be aware of. It looks like the print cartilages are a rough estimate of 500 pages (I am sure this depends on exactly how inky your pages are) and are rather expensive to replace. I don’t like the ink subscription, if you know you will go through that much ink then maybe it works for you, however, I know I wont and I am not interested in it, I didn’t appreciate it trying to convince me during the set up to do it, and the set up failed the first time so I had to go through it twice. Though the setup was very straight forward. There were two items of note during the setup. The first is the ink subscription, you don’t have to do it and make sure you are figuring out how much ink you’ll actually use if you do, they say it is a 50% cost savings on the ink cartridges but if you only go through a cartridge every six months your not saving any money. The other item is if you want to use remote printing it will update your firmware to not allow any 3rd party cartridges. I was not a fan of this, I have a home VPN so it’s not an issue for me, but I do not like that they would do this, but I guess I kind of get it as you would be using their servers and it is a way to recoup that cost. Because of previous experiences with printers making my ink cartridges useless I also disabled automatic firmware updates. While it would be nice to get bug fixes, I’ve found often times the bug fixes aren’t really usability bugs. Setup was partially through the web after scanning the QR code on it and then finished through the app. The app is designed nicely and the easiest way to scan I’ve found is just to use the app, put the paper in the scanner and then start it from the app. The printer does have an option to send it to an email recipient directly from the printer as well, but I always want it on my phone when I scan things anyway so, this is actually pretty perfect for me. The size is perfect for a desk and it looks nice, it is a basic office printer that has all the features you need from a printer.

HP has once again shown why they are the leader in printing technology! This is not the first HP printer I've owned. In fact I have a few printers - and they are all HP. With a home office, children, and being a business owner, there is never a shortage of print needs. Anyone who has read my other reviews knows I am a stickler for aesthetics. Yes, the product must function as intended, but for me it must also be pleasing to the eye. This printer checks both boxes. First of all, this is a well-made multifunction printer. Like nearly all printers it is made largely of plastic. Where HP gains points is in the fit and finish, the details. There are no loose areas, gaps, or seams that are falling apart. Hinges are solid and slides move freely but securely. The overall design is pleasing and fits well into most all home office decor. Nothing flashy or over-the-top, but far from bland. The touchscreen works great and is responsive. While you don't need to use this daily, it's nice to know when you do it's not a pain point. The colors are clear and easy to see. Setup is incredibly easy, with very little tech know-how needed. It's really as easy as plugging it in to power, connecting to Wi-Fi, and you're ready. Ready to print in 5-10 minutes. Speaking of printing, don't let the size fool you. This little dude prints with quality that would rival other printers 3 or 4 times the price point. Incredibly clear and crisp text and images. Even ink coverage with no bleeding, and excellent color quality. The print speed is acceptable at about 20/10 black/color, depending on the image, text, coverage, etc. But my experience has been consistently close to these numbers, averaging about 16-17/7-8. The paper tray holds an advertised 225-sheets of standard printer paper. Obviously less if you are using card stock. I had no issues with jamming, misfeeds, or double feeds. Same with the document feeder, the paper was fed into the printer accurately each and every time. I haven't come close to emptying the ink tanks, but based on my experience with other HP printers, it seems to be just as efficient with ink usage. Scanning works very well, producing excellent images. The same is true for the copy function. HP does a great job with their internals when it comes to producing near exact reproductions, especially with documents. You will be hard pressed to find another multifunction printer, scanner, copier on the market with the level of quality and price point as this HP. Small form factor, easy setup, flawless function, and excellent output. I highly recommend!!

In the last couple years I've had the two HP printers. This one and a Envy 6000 series that did not have a screen. Also to add onto my backstory I used to work at technology store for a few years. For anyone who is reading this, whether this will be your personal printer or will be your office printer. Whether you're a tech savvy person or not. This printer should be your next printer. I recall people would come into the store and ask for the cheapest printer and I would always recommend the Officejet series of printers. The cheapest HP printer did not have a screen and was the printer we saw returned the most. It was the hardest to use. Again, I had one of those cheapest printers. At the start of it's life it was not bad but eventually every time I wanted to use it I had to troubleshoot some type of connection issue. The most annoying part was it would print out a page telling you what was wrong. This printer here, I've had a couple error codes but usually I would just have to print or scan again. The errors never stuck around like the previous printer I had. So here is why I think this will likely be your next printer. It has every feature you need to print and scan. It has a scan bed. A scan feeder. Once you set it up with the HP Smart application every other device will connect easily to it. I have two phones connected and my computer connected. It prints decently fast. If you're reading this you're not working in a large office, because if you were you would be looking at LaserJet printers. So I think for the person reading this, this printer will most likely be your next printer. Or at the very least, some type of Officejet printer. They are similar, but one printer might have one extra feature you may need, like double-sided scanning, or one might be slightly faster at printing. Just get the minimum amount of features you need and get an OfficeJet and you should be all right.

First, the on/off switch didn't function. Then, it stopped two-sided printing. Overall, a great disappointment.

Right out of the box the HP Office Jet Pro 8120e Series was so easy. I got this set up and had no problem at all. The printer told you what to do and the app you download set you up with everything needed to do. This was so simple. Love the fact that it was all touch screen on the printer, this made everything so easy. I got the ink cartridges loaded, that was super easy as well, they pop in so easily. I have had others that were pretty hard to click into place. It's labeled so that you know exactly where to put each color, it took just a minute to do. Very fast and easy to do the ink. I love that I can be anyplace and find something that I want to print and it will send to my printer. I was not home, found a recipe and had a friend send it to me, I was able to send it to the printer and when I got home it was printed and waiting for me. Technology is amazing. I have to say that this printer is fast and quiet. The last printer that I had was really loud and seemed like it took so long to print out two sided items. This HP Office Jet Pro 8120e is super fast and very quiet. It still bothers my cat, but if she is down the hall she doesn't come running. If she is in the room she runs to it. I think that she thinks it's an intruder. She stares at it and jumps as if she will attack it, quite funny to watch. I am very happy with this printer. The quality of the pages is amazing. everything is evenly printed and looks wonderful. You will not be unhappy with this HP Office Jet Pro 812e, I can tell you that I am not. It's going to get so much use. I must say that I do like the HP products, they never fail for us.

Got stuck in a software update after 2 uses. HP wanted payment for tech support. Thank goodness for Best Buy membership, they replaced it immediately

I've used HP printers in my home office for more than a decade - all with very good results. I chose this new unit based on size and features. It is a decent sized printer that holds a sufficient amount of paper that also includes the scan bed and scan feeder functions that are important on the occasions when I need them. Setup out of the box was straight forward. There was little to do with the physical setup, other than to unpack, remove a couple pieces of tape, and insert the ink cartridges that came with the printer. I began the installation process with the touchscreen and then scanned the QR code on the touch screen that led me to download the mobile app on my phone to complete the install process. Because I already have an HP printer on my network, the process was familiar and it was also convenient to not have to re-enter my WiFi network details. After a few minutes of setup, it printed a setup page that it then instructed to place on the scan bed to test the printer alignment. That was easy enough - and setup was complete. The print quality is good, the speed is good, and the overall usability is good. It is easy to place a document on the scan bed and make copies - or to scan. I prefer to use the HP Smart app on my laptop to initiate scans, also using the scan feeder to feed multiple pages to be scanned into a single document. That way I can save the scanned document on my laptop. I look forward to many years of service from this unit.

This is a piece of junk. Do Not Buy. It will not print.

The magenta ink cartridge seid it was out of ink. They asked me to return the whole printer, dumb.

My pictures are not clear. Im regretting my purchase. I'm very disappointed in this purchase and I love Best Buy.

HP wants to be paid to fix a problem with a brand new printer

I am a little conflicted about this printer, to be honest. The printer ITSELF seems good, but HP as a company really makes their presence known while working with this printer and it's a little uncomfortable. For instance, right when you're done with setup, you get forced to make a choice: whether or not you want this printer to be HP+ or not. If you make the printer HP+, you get additional services such as a longer Instant Ink trial or a free extra year of warranty or additional print settings, but in exchange you have to keep the printer connected to the internet forever and your ability to buy third-party ink is restricted. If you lose internet for a long enough time, for instance, it'll stop printing. I'm glad they allow you to choose whether or not you want to opt-in to this, but it seems a bit heavy-handed. On the other hand, HP also offers their Instant Ink subscription as well as a paper subscription - they ship you ink cartridges and/or paper, and it's good for however many prints per month, some prints can get rolled over, and they just send you more ink whenever it's needed. The pages-per-month tier you pick doesn't care about if you're printing color or black and white. You also get the opportunity to accept trials of these at the end of printer setup. I ended up accepting the ink trial. Anyway, the point is, this is very definitely a "smart" printer, with all of the pros and cons of smart devices. A whole lot of convenience is on the menu, but you may not like the data security implications of your printer talking with the cloud so much. Moving on to the actual, physical device; it honestly seems pretty solid. I am slightly annoyed that you have to do the initial setup through the app, but after dealing with that it worked pretty well. My wireless network at the time was experiencing some issues, so I couldn't get the printer hooked up to Wi-Fi correctly and just plugged it into Ethernet. It has not had an issue with this. There IS a USB connection at the back you can use to connect it to your computer directly. I know this printer also has Wi-Fi direct (I turned it off), and I believe I saw Bluetooth in the settings menu. Speaking of the settings menu, the touchscreen isn't horrible to use. Typing on such a small screen is never fun, but it's not extra-awful in any way, which is nice. The scanner works pretty well. I haven't had issues with it. It does what it's supposed to, and while I can use the HP app I've found that it also works with the Windows Fax and Scan app. Printing just seems to work on pretty much everything, which is nice - it showed up as a network printer from my work phone without me even having to install anything, and it worked on the first try; and it takes about six clicks total from the desktop to add it to any Windows computer I may happen to need to access it from. The print quality is good as well - the colors come out right, and I haven't seen any smearing or whatever. I haven't had to fight with this thing to print, which is honestly amazing because I *always* have to do troubleshooting. Overall I like the actual, physical device. It's been pretty user-friendly. I'm a little more skeeved out by the looming presence of HP, though, so you should definitely be aware of that before you purchase this printer. If you hate your things talking to the cloud, run away - this isn't for you. If you like it or don't mind it, then I believe this would be a decent choice.

WEll, Set up was difficult until I discovered the Printer does not operate on the 6ghz band so no communication. I reconnected my phone to the 5ghz band and set up was a breeze at that point. Scanning the QR took me to printer set up which also included setting up for the Instant Ink Program which also gives you 3 months Free Instant Ink. I also received a email a few days later from HP that my regular replacement cartridges were shipped and on their way. The printing speed is decent. The colors for pictures, graphs etc... looked professional due to dedicated individual ink cartridges so all colors are in separate cartridges and no longer micro managed in 2 cartridges. One thing I find on most newer generation printers, when switching from letter size paper to a envelope for example, it does not auto switch when changing the paper. You will receive a mismatch paper size error. You literally have to tell the printer when your switching sizes. So the printer knows you've switched sizes but wants you to make the physical change to accomodate. Still HP does make solid reliable products. They do not wotk on the 6ghz band or at the least that was my experience.

I have been an HP printer customer for a long time. Printers have come a long way. In the case of the HP Officejet 8125e HP is continuing to keep me as a customer. I sometime ago decided it was required for me to have an all-in-one printer. You can buy separate devices for scanning and printing, but I don't know of a copier for the home. This does them all. And does them well. It's a bit quieter than my older printer as well. The screen is not too bad, but the app for my phone is a really refined experience to control and customize the interface. It also makes managing the service membership for ink easy. And let me tell you, the instant ink service is another reason I stay with HP. I have been using the mail service for several years and it's actually been refined and streamlined during that time. This printer comes with three months of complimentary service also, so if you have never used it, you can try it out. Overall this printer is solid, prints, copies, and scans really well and easily.

The HP Officejet Pro 8125e Printer may be the first Inkjet printer I will use for daily home-office printing in over 10 years. Previously, I had restricted most printing to LaserJet printers, specifically one color and two monochrome models, because I had the impression that the cost per page was less, and that alone was reason to use Laser. However, I then saw the output quality from this printer and compared it with my LaserJet printings of the same pages. It was no contest; the Officejet 8125e output looked significantly darker, more vibrant, and more visually appealing than anything a LaserJet I owned could produce. With photo paper, I printed a full-page photo from my iPhone using the Best quality setting, and the image filled the entire page with no margin or border. It looked better than some prints we’ve had printed in the past from photo print shops. Additionally, someone sent me a PDF, and I printed two pages of it (one page, double-sided) on both the LaserJet and this Officejet. Once I saw both together, it was easy to see the quality difference, as described in the first paragraph here. I signed up for the subscription ink package from HP, which sends ink to me in advance of when I need it. I initially took the three-month free trial that was offered, along with the default 100-page/month plan. If I maximize the plan, it will cost me approximately 8 cents per page for the first 100 pages and an average of 15 cents per page thereafter. To me, that is better than the cost of buying four separate ink cartridges and having to remember to check when they’re running low. I’m not entirely sure if it’s cost-effective, but it’s convenient. If you sign up for the program included in the setup and continue to use HP brand Ink, you can print from any Internet-connected device, anywhere. So, if you’re on the road and want to have a document or photo waiting for you in the printer when you return, you can do that. I believe there is no additional cost beyond purchasing HP ink and possibly agreeing to the terms and conditions associated with an HP account. This also incentivized me to use the subscription HP ink program, because over time, if I were buying ink myself, I would likely purchase generic ink, possibly without even thinking about it, which would eliminate this functionality if detected. The printer is Duplexing, which means you can print on both sides of the paper automatically (assuming this setting is enabled in the print settings on the device from which you are printing). This is beneficial for both the environment and your wallet, as it reduces paper usage and associated costs. When I set up the printer, I appreciated how it automatically aligned the printheads without requiring me to select the best output. Instead, you take the sample output it generates, put it on the scanner, and let it align itself. Much less stressful than what I was used to doing with inkjets in the past. I’d recommend this printer for home office use, whether for personal or household projects. I might still recommend having a black and white laser printer, too, for inexpensive, day-to-day printing. Still, if you want high-quality output, this is a significantly better product than what I was accustomed to.