Customer Ratings & Reviews

My husband has dementia but can use this printer because of the ease of useage.

Overall the the price. I would recommend it. I like HP products.

Had a horrible time trying to set up/// took all day and lots of online reading!!! Still not 100% fixed but will work on it some more later.

Great printer easy set up. No problems would buy again

Hard to get ink priced too high and hard to put in cartridges

A very good printer but when i scan documents to email, it doesn’t work.

Works well for my home office but seems a little flimsy.

I'm not totally convinced that i like this printer. It takes an awfully long time to start printing. It won't accept more print jobs until the one its working on finishes. I need to use morefeatures to fully review it.

Just what I thought it would be based on reviews that I read

I chose HP printer because I am familiar with HP. Thank you.

I had a difficult time setting it up and wind up getting The Geek Squad involved which caused me to have purchase a 199.00 member membership.

installation of ink cartridges into the device is not made well

It was good at first now it's not working the way it should

Would like to have port to add memory stick for scanning. Seems very light weight … the paper extender for print documents needs to be enlarged with better extender

Bought a new computer so I upgraded my printer also. I can't seem to get it to work right. it won't print directedly from the computer Set up sucks. The only thing that went smoothly was installing the ink.

I purchased this item, attempted to install it. [Have had 3 other HP printers in past / no particular trouble.] I realized I did not have time to complete the task as I needed to pack for an important trip. Upon returning from the trip, I spent about 4 hours attempting to install. Even with help, I was unable to get past the printing of the "alignment sheet" - with more help, the message I received from HP was: "Looks like we have no support for you ....." I returned the product to Best Buy. It shouldn't be that complicated to install a home printer. Really.

Did not realize that it didn't have Fax feature, mistake on my part. Also seems to have issues keeping network connection. Would not purchase again

I thought that this was a bargain, but the printer stopped responding to print job and now I cannot print from my computer! I cannot get it to print and I don't know where to turn. I called the phone number for Best Buy Geek Squad and left a message for them to call me, but they did not call. I'm not happy with my purchase, not Geek Squad! This is terrible!

Cheap plastic trays - still can't print documents from my computer.

I have an HP Officejet printer that is a couple of years old and was quite a bit more expensive than this model since I use it for business and it handles a fairly high volume of use. It has been a great performer so I decided to get another HP for my home office and for my family to use. We do have a printer from a different manufacturer who I will not name which has given us nothing but issues since we got it. It constantly disconnects from our Wifi, patches or updates are needed and then don’t work once installed, things like that. We just want a printer that doesn’t always seem to have some sort of problem and just works when you need it to. Upon unboxing the HP OfficeJet Pro 8120e series printer, the packaging was excellent and the printer was well protected and secure. As is the case these days, one must first scan the QR code which walks you through the setup. The instructions were very easy to follow, and the animations made it quite clear how to do everything. The initial boot-up and other operations like aligning the print heads seemed to take a bit longer than one might expect, but with a little patience its not that big a deal. The printer had no problems connecting to my Wifi. From there the app and printer communicated well with one another and completed the installation process. All went seamless. The HP Smart software on both my computer and my phone have made printing and scanning easy and efficient. The printer responds promptly to print jobs and produces documents very quickly. I also tested scanning and copying and both functioned flawlessly. Some of the other operations lag a bit and take longer than you think they should, for example, cancelling a print job. But compared to our previously mentioned printer, this 8120e series model is fantastic. While I have only been using it for a few days it has done everything I have asked it do to and the quality of the printed documents looks excellent. It has not disconnected from our Wifi like our previous printer would, and it always works when asked. So far it has been outstanding. The printer also came with an HP Instant Ink offer giving 3 months of free ink. After the 3 months you pay a low monthly fee of $6.99 (at the time of this writing) and HP will mail you ink cartridges before you run out based on your estimated monthly printing needs. I decided not to enroll simply because I don’t think our printing needs are going to require much ink, but I could see how this could be an excellent program for those with higher printing volume than me and my family. Overall this printer has done everything I’ve asked it to do efficiently and reliably, and at a very good price point. It certainly has my endorsement for a great home office and light duty printer.