Customer Ratings & Reviews
- Model:
- OJ Pro 8135e /40Q35A#B1H
- SKU:
- 10735625
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Bad printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer does not work. It stopped working within a week of purchasing it.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer has been giving me nothing but problems. Difficulty with connection, cartridges always missing even when I install a brand new set (authentic HP ink), and paper jams on printing double sided. I had an old HP and I regret updating.
No, I would not recommend this to a friendUnhappy with this deal
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I barely got 2-3 months of decent use out of this! I believe printers are only going to last a couple years anyways, but a couple months is totally unacceptable
No, I would not recommend this to a friendPresident
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer I ever purchase, it is cheap and performs horrible.
No, I would not recommend this to a friendMs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am returning this item due to customer service. I usually do not rate bad service only good service. I feel I experienced a bate and switch from your Geek Squad. I have been an excellent customer and member for 30 plus years in CO and FL. I am very sad your staff did.not value my loyality
No, I would not recommend this to a friendDO NOT BUY THIS PRINTER!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst HP printer I've ever purchased. I bought in June of 2024 and its gone through 3 boxes of HP ink cartridges since then. I've only printed 587 pages. Now, 3 months later, it no longer printing in color. DO NOT BUY THIS PRINTER!
No, I would not recommend this to a friendBuy Epson not HP
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My IT guy talked me into HP. I have an Epson but it no longer is compatible with Windows 11 without extra from my IT department. So I bought this printer. The day it showed up, I tried to set it up. However, it was broken. 2 hours on the phone with HP they agreed to send another printer. It was to be here in 4 days but it hasn’t shown up. I tracked it and it says another 6 business days.
No, I would not recommend this to a friendGood luck loading paper
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It take NASA engineer to load the paper tray. This is the most user UNfriendly printer I have ever owned.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi PaulB
Apologies for the bad experience.
We'll like to help. We'll suggest the following resource (example) that shows how to load a Legal size paper into the tray, this will give an idea how the paper tray works.
Load and use Legal size paper:
https://www.youtube.com/watch?v=fyTNpZb5UBg
Moreover, updating the Printer firmware will help ensure overall reliability of the printer:
Update Printer Firmware (via Control Panel):
https://www.youtube.com/watch?v=HDzj0LkNIPY
After updating the firmware, use HP Smart app to setup and connect printer to the network.
For more help resources on this printer:
https://www.youtube.com/playlist?list=PLUV0sXfF6zPj2L8vKWfVMlHOO8lHinzd_
Hope that helps!
Sincerely,
Teo
poor quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after 20 pages, the ink is low (about 15% left) and the quality of the printing is terrible even when printing in just black and white
No, I would not recommend this to a friendSave yourself the headache
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy a different brand, this printer isn't worth your time. Won't stay connected to the internet and it has to be connected to print. Save yourself the headache and buy a different printer
No, I would not recommend this to a friendEXTREMELY SLOW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is so slow especially the scanner that I would never recommend it to anyone. It also stops you from scanning by saying scanner busy when it is not busy and takes an even longer time to fix that problem each time yourself.
No, I would not recommend this to a friendDon't bother with this printer!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this printer less than 2 weeks after purchase. Printer worked one day and then stopped printing. Had to contact HP support and redo printer setup. Again, worked for one day and stopped printing. That was enough. returned printer and replaced with an Epson.
No, I would not recommend this to a friendNon service on newly purchased product.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot get it working so have no opinion. Apparently your store does not assist unless you pay someone to come to your house even though I have your products package that I paid for. Yet, you do not work on printers or assist customer with help to get it working so it sits here.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi SandraR,
Apologies for the bad experience.
We'll like to help. Here's a detailed unboxing & setup video:
https://www.youtube.com/watch?v=nZM39cWeG0c
If a 2nd Device needs to be added, this resource will be useful:
https://www.youtube.com/watch?v=dq4pjCA-xSo
Here's some scan and copy resources for the printer;
1. Setup & use Scan to Email:
https://www.youtube.com/watch?v=zSixRVsmoY8
2. Scan to USB:
https://www.youtube.com/watch?v=0MLpsVSZ-1c
3. Copy 1-sided document to 2 sided
https://www.youtube.com/watch?v=FNlDvRT2Ca8
For more help resources on this printer model:
https://www.youtube.com/playlist?list=PLUV0sXfF6zPj2L8vKWfVMlHOO8lHinzd_
Hope that helps!
Sincerely,
Teo
HP 8135e
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Older versions easily set up through screen. Now it was necessary to call customer service who I then had to speak to two different techs. I can now print but still can’t copy or scan which I specified was necessary.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi MaryH,
Apologies for the bad experience.
We'll like to help. Here's a detailed unboxing & setup video:
https://www.youtube.com/watch?v=nZM39cWeG0c
If a 2nd Device needs to be added, this resource will be useful:
https://www.youtube.com/watch?v=dq4pjCA-xSo
Here's some scan and copy resources for the printer;
1. Setup & use Scan to Email:
https://www.youtube.com/watch?v=zSixRVsmoY8
2. Scan to USB:
https://www.youtube.com/watch?v=0MLpsVSZ-1c
3. Copy 1-sided document to 2 sided
https://www.youtube.com/watch?v=FNlDvRT2Ca8
For more help resources on this printer model:
https://www.youtube.com/playlist?list=PLUV0sXfF6zPj2L8vKWfVMlHOO8lHinzd_
Hope that helps!
Sincerely,
Teo
Worse printer ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse printer. Constantly freezing. Can’t handle more than 12 pages then it stops and resets. Big mistake
No, I would not recommend this to a friendSlow Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is super slow. The document feeder cannot print double sided.
No, I would not recommend this to a friendBad HP printer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad software no solution couldn't get it to print.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi JesusA,
Apologies for the bad experience.
We'll like to help. We'll suggest updating the Printer firmware to resolve printing on Samsung cell phone or Tablets as well overall reliability of the printer:
Update Printer Firmware (via Control Panel):
https://www.youtube.com/watch?v=HDzj0LkNIPY
After updating the firmware, use HP Smart app to setup and connect printer to the network.
For more help resources on this printer:
https://www.youtube.com/playlist?list=PLUV0sXfF6zPj2L8vKWfVMlHOO8lHinzd_
Hope that helps!
Sincerely,
Teo
so so
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it just ok alot of issues with wifi and set up print quality good
No, I would not recommend this to a friendI don't know why you would want a title
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item did not ever work. I had Geek squad work with me and they were unable to fix. I said that the ink was not there.
No, I would not recommend this to a friendNo info given
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noboby saud i have a limites amount of time to get free unk and i missed it
I would recommend this to a friend
