Customer Ratings & Reviews

Problematic in setting up. Geek Squad could not help and gave me a phone number of HP customer service. I called them and had extreme difficulty in understanding them. Also disappointed in the quality of "HP Smart", the app interface for the printer. Slow and very unprofessional designed, especially compared to the Epson Printer I had previously

Was all good until it broke i have insurance but still it didnt last a year

I have had some trouble getting it to print from my PC and my IPhone.

The connectivity on this is not so great. It's hard to connect to and it's hard to keep it connected to the internet.

Great company really solid products. Everything in on store products.

I have been using HP products of over 30 years with no problems until now. I had an older printer that needed to be upgraded so I purchased a 8120e and was not able to connect it to my mobile device so I took that back and purchased a 9135 e and I'm still having the some issue. I called HP customer service and they were not able to resolve the problem stating that it was my internet. Being frustrated I started reading reviews and noticing that people were having the same issue that I was having which leads me to think it is a software issue. So if I cannot get this printer to work with my mobile devices I will have to return it and purchase another brand a printer.

Excellent. We highly recommend this efficient machine.

This printer worked well for about a month, and then has been nothing but an expensive paperweight. Originally, I was able to connect to my phone but never my laptop. After about a month or so, it disconnected from my phone and now will not connect to anything. I have tried customer service (not helpful) and troubleshooting but it is absolutely worthless.

The salesperson was quick to help me and purchase did not take long. He answered all my questions to my satisfaction. Very pleasant experience.

Unfortunately, this printer is not printing anymore. Not sure what is wrong. Need a Geek to check. Not even 3 week old.

Researched several different printers. Found this one to be the best for me as it performed well and included everything I needed.

It sometimes works. Often will only print in black and white even though it set to print at color. My deskjet was better than this and half the price.

Slow printing, ink quality not as good, fax only works in App, and you are charged for everything. Do not recommend this printer.

HO printers are one of the best printers on the market.

Will not stay on line. Everytime I get ready to print have to put back on line and it keep telling me wrong password!!!

Based on the majority of reviews, I thought this printer would be good for my home office. I was WRONG! It is truly the worst printer I have ever owned...and I've had several over the years. I set up the printer and everything seemed fine....within an hour or so, my computer told me the printer was "offline." Okay, went back in and got it to talk to my internet connection again. About an hour later...same thing..."offline." Now, I literally cannot keep the printer online for more than 15 or 20 minutes at a time. Seriously? My old printer (also an HP) still works great. This one is truly a piece of junk. Big mistake buying it but too late to return it. Extremely disappointed!

Great printer. Works just as needed, easy to set up use wirelessly.

This printer is very easy to use and was a good choice for my home needs.

The software was very glitchy. Have great difficulty installing the printer particularly with connecting the network. The print will go offline on its own with no clear way of fixing it.

This device, Printer it very difficult to operate. I have talked to customer support service on loading drivers to my computer and it still does not work correctly. Today I try scan and email my time card , it did work . My Hp printer i replace did not have these problem,