Customer Ratings & Reviews

Purchased an Office Jet Pro 8130e, a similar product. Over a six-month period never worked properly. I spent 40 hours on it. I engaged two different support groups, but problems got worse. HP lost a customer.

I bought this 2 months ago and used the cartiage of black ink that came with the printer. Bought another ink cartridge and i have not been able to get anything printed no ink come out but the machice says everything is working BUT ITS NOT PRINTING I WANT MY MONEY BACK

Not the best printer, very slow and complicated. I don't like it at all, wish i would have bought something else, but now i am stuck.

I could not get this printer to hook up with my computer. I called HP and even let them have control of my computer and they couldn’t get it to work.

Not as fast as I was told it would be. And the paper cartridge gets stuck often. Not to happy with it.

it works when it wants to. When doing several print jobs I have to power it down or reboot it to get it to work.

Printer is not copying well. It copies pink and the scanner is broken.

This printer is total garbage - never connects to wifi to print directly. Literally spend an hour troubleshooting every single time I need to print.

could not get it to print. Had someone who works with computers every day attempt to set it up. He finally threw up his hands and said take it back and get another brand. I did

Ok Printer. I just needed to buy replacement ink and its almost $200 thats more than the printer costs. crazy

Terrible. Approximately every month I have to call Hewlett-Packard to get the facts, scan, print or copy fixed. I've had Packard for many years and this is the first time I've got a terrible printer

The first one I received broke after 200 copies. The ink cartridges were suddenly not recognized. Second machine has glitches. When it runs out of paper, I have to shut it down after I fill it up. My computer will say it’s out of paper even when I filled it. I have to shut down the printer and turn back on. Then it works. Stupid. Not happy with this machine. I’ve had so many HP but this one is terrible.

The printer does not work. It stopped working within a week of purchasing it.

This printer has been giving me nothing but problems. Difficulty with connection, cartridges always missing even when I install a brand new set (authentic HP ink), and paper jams on printing double sided. I had an old HP and I regret updating.

I barely got 2-3 months of decent use out of this! I believe printers are only going to last a couple years anyways, but a couple months is totally unacceptable

Worst printer I ever purchase, it is cheap and performs horrible.

I am returning this item due to customer service. I usually do not rate bad service only good service. I feel I experienced a bate and switch from your Geek Squad. I have been an excellent customer and member for 30 plus years in CO and FL. I am very sad your staff did.not value my loyality

Worst HP printer I've ever purchased. I bought in June of 2024 and its gone through 3 boxes of HP ink cartridges since then. I've only printed 587 pages. Now, 3 months later, it no longer printing in color. DO NOT BUY THIS PRINTER!

My IT guy talked me into HP. I have an Epson but it no longer is compatible with Windows 11 without extra from my IT department. So I bought this printer. The day it showed up, I tried to set it up. However, it was broken. 2 hours on the phone with HP they agreed to send another printer. It was to be here in 4 days but it hasn’t shown up. I tracked it and it says another 6 business days.

It take NASA engineer to load the paper tray. This is the most user UNfriendly printer I have ever owned.