Customer Ratings & Reviews

When I first set it ip, the duplex printing option wouldn’t show up in the print menu. Geek Squad couldn’t get it to work, so they just closed the ticket and said the problem was solved. So I turned to HP online support, who got it to work after a couple hours. Printer worked fine for about a month and then quit printing, scanning and it wouldn’t connect to WiFi. HP support couldn’t get it to connect. I returned it.

Too bad I couldn't give this "0" Stars. This model is a piece of crap, and it is well-documented if you google it. Long story short, it picks up MANY pieces of paper every time it prints just one sheet. There is no fix. Do NOT waste your money!!

I chose this printer based on multiple positive reviews (New York Times, Forbes, etc.) after having my Workforce 8740 for over 10 years. i cannot rate the quality of this printer as the first one i purchased, the top did not close properly for me to complete setup. The replacement could not be set up due to an error stating that the print head must not be imissing, incorrectly installed or incompatible. After 30 years of HP ownership, time to move on.

First one would not even get past the start up. Second one the paper jammed

I purchased this printer because my old one was giving to many head aches, Now that I have this new one my head aches are much worse, I have more problems trying to get it to print correctly then I ever had with the old one. when printing a photo, it shifts the picture to the right and cuts off part of the person on that side.

Doesn't function nearly as well as the prior model I had. Very slow to connect and function correctly. Often needs user intervention at the printer to work.

One Inkjet cartridge did not work initially when completing the set up. Contacting Best Buy support was extremely disappointing.

Terrible printer. Poor quality material. Wifi will not work.

Slow and very loud. The paper tray is a total nuisance.

Returned this printer because the ink cartridges Would not fit into the printer, very disappointing. Thought hp items were better quality.

This Printer lasted 1 month before it began to break down. Everytime I turned it on it have terrible grinding noses until finally yesterday it completely wouldn not not print any decent copies. I am forced to dump it because it has no chance to be refunded by one month.

I had a great salesguy. He knew the printers. I chose this HP over the Canon because it had fax capability. It is the worst printer that I have ever purchased. It is so slow to connect and to print. The HP Smart ap scan to a remote desktop is awful. And maybe I am just not understanding the new technology. I have used HP printers for 13 years so I was quite disappointed that this printer is so difficult to use.

The printer will not always scan . The scan feature starts and stops Geek Squad installed it worked for a few days, then stopped. Twice I called On Line and lost the connection. Geek squad came out yesterday,working and later stopped again

I have tried to set up the fax, but it kicks in on the 2nd ring. I chose 4 rings, but it cuts the caller off by giving the fax signal.

There were problems, the scanner would not work. Update the driver, same result. call tech support, and we will try again. If you still have problems. I returned the product for a second time with the same issues and could not print from the web.

Defective, HP could not clear maintenance on printer and send they would send a new printer and take my old one. This never happened!

The support for this printer is useless. Ive spent 3 hours now, with even trying to get support. He stopped responding now. I would return it if it wasnt too late.

I use to always look to hp first. Now I definitely stay away from printers and know I should take a look at the competition.

Continually shows "Printer Offline" In order to print anything I have to unplug it and wait, plug it back in. I have spent countless hours with HP online trying to resolve the problems with no results. I will never buy another HP printer again.

Could never get a full set up. Paper tray would not lock in place at letter size. Kept defaulting to legal no matter what I tried. I took it back. Got another one same issue. I’ve left HP and going with Epson.