Customer Ratings & Reviews

The worst printer I have ever owned. Used for two months. Then it just stopped turning on. The touchscreen went out and unplugging replugging occasionally would get it to boot up but then it would just stop. Terrible. Would never buy again. Going back to brother.

I bought this February of 2024, and it lasted until December 2024. Continuing errors occur. Rebooted several times, and now it sets in idle trying to start. So. Off to buy yet another printer. :>(

Keeps losing connection although it say it is connected in settings.

Very frustrating getting it setup. Still not 100% working after weeks of trying everything

HP printer is not the quality it used to be This printer sounds like it needs to be oiled. It is very slow. Poor quality

Product ceased to function properly after 8 months of minimal useage.

Terrible very nosy Gives me error messages about it having a fatal error h

We purchased one of these printers and were lucky we got the extended warrenty on it because it broke in 1 month. After we got the replacement, that one broke in a month. This printer is junk in my opinion.

It was working great for a few months. Now it only works if I unplug it and plug it back in. Everytime I have to print something, I have to do this. Quite irritating. It’s not even a year old.

Takes 5 minutes to print one page. You have to shut it off and reset it all the time so it will even print or copy anything. The touch screen dont work has long delays when you press it if it even register

HP IS A JOKE. I purchased this printer On February 14 ,2025 by april 28, 2025 it no longer works. Today is may 26th I have been giving the run around from HP since

I am highly disappointed with this copier. I'm replacing a four-year-old one that was very similar. This one I cannot get to work properly. It will not feed papers from the top. It will not pull up the papers without taking many blank ones from the bottom.

Ever since I printed my first page I've received an error "The printhead seems to be missing, not detected or incorrectly installed. When I turn the printer off and back on I can print again. This is very frustrating and I can't seem to get any help to fix the situation

I had an HP printer before this one which was okay but should've stayed away from the brand a second time. It does not print smoothly, slow start up time, and sometimes when powering on, it's stuck loading on the HP logo. Never buying HP products again. Less than 3 months having it and I wouldn't even resell it to someone. Horrible printer.

This is the worst printer I have ever used. Signals no paper when drawer is full. Flimsy paper tray. Paper does not match error. Goes offline after working just fine. Do not recommend.

Horrible. It never worked and I paid $99 to have a best buy tech guy install it. How do I get my refund? I also got ink for it and I want a refund the ink.

This printer lasted us 3 weeks. We printed 5 documents and then a software error happened and we had to ship it back as the return window was only 14 days

I just bought this printer at Best Buy. It is defective. It keeps telling me to reinstall the cartridges and check them for leaks. I've been troubleshooting for the past hour. Going to return, don't waste your time.

Tried 2 printers. Cartridge issues each time prevented initial setup. Returned twice.

The tray doesn’t adjust correctly to fit regular printer paper, won’t feed correctly, and pulls several sheets of paper through. The print quality is not good. I’m extremely disappointed in this purchase. I’ve researched it to see why and it’s a defect that HP isn’t doing anything about.