Customer Ratings & Reviews

The printer is nice with some neat settings. However, for the price, the paper holder should more easily hold letter size paper. The paper tray has a pin and it does not go all the way down to letter size. Also, look at ink prices before you buy the printer.

Works well to expectations, ease of setup, good print quality.

So far love this printer - works great, with the exception of the slower printing. However, the print is remarkable and very clear.

This works so fast compared to the old HP 960c. It does everything fast, a little louder than the old one but it is for personal home use, so don't care. We have used it now for 18 days.

The main problem with this printer is the ink. HP only gives enough ink to get the printer to print a few pages. You have to buy more ink right away—btw, the cartridges cost almost as much as the printer itself. I’m thinking I should have tried the fill from bottles printer instead. I have had three other office jet HP printers so it is not a surprise about the cartridges, but it would be nice if HP didn’t suck the money out of their consumers.

It seems like HP printers build quality drops with each new iteration. I have been a dedicated HP printer guy for many years, but this particular printer feels cheaply made to me. Further, the output tray does not extend out far enough to fit a standard 8.5 X 11 piece of paper. I will say that the print quality is excellent, even better than my last printer. And the scanner does an excellent job as well.

So easy to install and then just start running! Clear pictures and print - excellent color.

I went with this printer because it’s similar to the one I had growing up, and it’s been great so far. It’s really easy to use, and even when it jams it doesn’t turn into some huge problem I have to solve. The app and online features make life easier too because I can print from anywhere. I have a pretty crappy printer at work, so having a good one at home makes it way easier to keep things moving..

We are very happy with the printer/scanner. I recently semi-retired and moved my office to my home. I transitioned to a very large, effective printer/scanner to this model. Every function is good and professional-like. Scans beautifully through the HP App. The display is great and self-explanatory. The color prints are very good. I would highly recommend.

Quality printer. User friendly. It can handle all of my office jobs.

This is a great printer, easy to install, the only reason I gave 4 stars is because I had some difficulties when I had to replace the ink. The printer kept showing on the screen that one ink cartridge is not placed correctly. I had to call the company to make it work.

I LOVE this sturdy printer! Duplexes without jamming, print quality is excellent, and easily and cleanly prints large documents containing full color pages. I use it at home for everything and anything! Scans well, too! It’s the best HP printer I have had yet! I also added Instant Ink (as I have done so for years), AND included the paper this time since I’m enjoying the printer. It’s eco-friendly and sustainably sourced paper, too! So glad I chose this woth the help of a Best Buy employee!

Set up was fairly easy, and its output looks good. It seems slow, however.

Printer is doing its job just fine NOW. If you have a snapdragon processor think twice about HP printers. Their drivers are not working well with this processor. So I gave HP a very bad rating with specifics about the snapdragon processor and inoperability. A few weeks later I gave the website driver a chance and it has been working for 5 days now. Just use caution on HP drivers to ensure they capable with snapdragon processors before you buy.

Prints quickly. Icons are easy to see. Quality of print and copy is good.

I’m currently figuring out how to properly perform the tasks this printer was purchased for. I’m hoping to enjoy it better than the previous one purchased in May.

When the printer works, It’s great. The problem we have is that it will randomly be “offline”. The printer is hard wired to the network, but still at times is unavailable to use. When it works, it works just fine. A little slow, but you get what you need. I wish it would stay connected all the time. Otherwise, it’s a good printer.

While the set up by Best Buy took longer than originally promised the printer is working well and accessible through out the home. THANK YOU

Overall, the printer does its job. the paper tray is short and copies, if making a lot, could bind when exiting. I feel like I have to stand near the copier to make sure this doesn't happen. Also, it's not terribly fast, but it's good enough for basic home use. It'd never work for an office, even a small office.

This is a great printer. It was very easy to setup and use. Print quality is great. I love the instant ink program to make sure that I don’t run out of ink. I highly recommend it.