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Customer reviews

Rating 4.2 out of 5 stars with 1519 reviews

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    Rating 4.3 out of 5 stars

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    Rating 4.2 out of 5 stars

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    Rating 4.1 out of 5 stars

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81%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,519 reviews
  • Rated 3 out of 5 stars

    Very disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this printer and after being on phone with hp support why it wouldn't connect to Bluetooth or wifi is because my Samsung galaxy tablet s8 and my Samsung galaxy phone isnt compatible even using a plug-in app. Need computer and windows 11 for this one. Not everyone uses computers these days.

    I would recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi ReginaR,

      Apologies for the bad experience.

      We'll like to help. We'll suggest updating the Printer firmware to resolve printing on Samsung cell phone or Tablets:

      Update Printer Firmware (via Control Panel):
       https://www.youtube.com/watch?v=HDzj0LkNIPY

      After updating Firmware, we'll suggest to do a wireless reset, here's how to do that:
       https://www.youtube.com/watch?v=_ve3NnDE6t4

      After the Wireless reset, please use HP Smart app to setup and connect printer to the network.

      Hope that helps!

      Sincerely,
      Teo HP

  • Rated 4 out of 5 stars

    Inexperienced user

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer works fine for my needs. However, I struggle with set up. Online instructions were confusing to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Buy in a all in one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. All the features that I need and more. Amazing Value for the dollar.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not the best device but it’s acceptable as a good printer for a small business, I recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Follow up printer installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician had to revisit to complete installation

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    it does a job

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has poor quality in color repour a job of copy B/W is good and does many jobs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP rinter

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer however it leads you to believe you must download HP smart to set the printer up and print this caused me some problems as I am electronically challenged. I found someone to help me and they set it up working around this system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why buy at Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always can depend on Best Buy for quality orodevrs and always answers questions and provides support.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review of HP OfficeJet Pro 9120e

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adequate printer for MAC but very cumbersome for processes. i.e. envelopes to reg paper and vice versa

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Hp Printer and scanners

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amaxing Product very great and easy connections and quick glide instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cartridges

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one had more convenient cartridge replacement in terms of the actual mechanics of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for school!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prints great from anywhere in the house, phone app and all!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great printer but has shortcomings

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this printer for my home office but it does not do well with envelopes. Often jams & takes too may steps to change paper size etc before you can print on an envelope. This is my 2nd unit. The first was defective and was returned.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Printer error

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not at all user friendly.......Scanning is difficult .....

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bait and Switch - Not Compatible with Windows 11

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT buy this printer. It is not compatible with the Windows 11 upgrade. I cannot believe it is still being sold. The update went into effect two days after the return window closed as well. I bought it only a few months ago. Here is a list of supported printers https://support.hp.com/us-en/document/ish_4839960-4840167-16 Check here for compatible HP printers - what a rip off!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mary M

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ecellent printer. However a more detailed manual on the operation should be included.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works, it has a much smaller footprint than my old 8620 hut i preferred the 8620's document feeder.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The New Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replaces our previous HP printer. so far works like a charm. lets see how it handles the taxes forms!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    9125e

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, however ink hard to put in. Wish the tray opened automatically to catch printed items.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works good, im just concerned about how long the ink will last, we will comment again after 3 months

    I would recommend this to a friend
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