Customer Ratings & Reviews

Really nice printer I purchased in January 2025. I printed maybe 50 pages of minimal ink requirements and 3 of the 4 cartridges need to be replaced. I checked Best Buy for replacement ink today, 7/22/25, and for the 4 cartridges, their price is more than $260 (58 each color and 88 for the black) before tax. Highway robbery! I can buy a new printer for less! I do not recommend this printer because of the ink cost. I've used HP products for decades, but this is the last one.

Difficult to install. Get professional help. Cheaper construction than my HP Officejet Pro 8625

Purchase was simple and the salesman was professional. I was able to set it up in no time.

Literally, what the fudge! Such a quiche printer. :)

Don’t like it at all keep getting paper jam errors I’ve contacted hp several times… which they are pretty good at trying to resolve the problem … they have replace the printer 3 different times and I had the same problem with all of them… I will not be buying another hp

Poor shipping, defective unit. Shakes violently when printing.

Very capable printer with a lot of options no matter what your situation.

This is perfect for the at Home office. I just wish the Ink was cheaper.

This printer is awesome It is performing better than I anticipated

It is working very nicely and networked with my computer very easily

Horrible overall experience. Except for your technician who installed the printer and Assistant Manager at Best Buy who set up second appointment to correct malfunctions, very disappointed in this whole ordeal. Fax machine does not work properly....printer has sporadic episodes where doesn't print properly...."update" shows on screen but won't allow me to perform updates...only way to unfreeze screen is to turn machine off and then on again. I have a true "lemon"....Please give me my "Brother" printer/fax/copier back!!!!! And, someone please come out and either replace this machine or correct the problems.

Quick set up and does what I needed it to do with no issue.

Easy to use. Good price. Good quality. Good value.

Disapointed in this model of HP printers. After 20 years of using HP at home and in my business, this model has been nothing but a challenge. Also, I do not like having to use the HP Smart app to print everything. Sorry I bought this printer

Most Printers allow Microsoft Word to set up the type of Document being used. You have to assign a tray and the type of paper, envelope size, etc that you are using. Lot of effort that should not be necessary. Jammed several times. purchased another printer for back up. I think I will have to return and buy something less cumbersome to work with.

Won't stay connected to WIFI. Tried Everything! I have updated all software, have updated hardware and it still won't stay connected. Turns off and on by itself. If I try to turn it off, it sometimes takes 3-5 minutes to turn off and then reboots by itself and still won't stay connected to WIFI.

Called for technical support and was advised that the issue was with the operating system and that I should CALL MICROSOFT!! Who is the manufacturer??? If I was foolish enough to call Microsoft, what are the chances that Microsoft would immediately say I need to call HP???? I'm soooooooo disappointed; I'll be returning this and purchasing a Brother or Epson --- nothing personal... just business!!

Total nightmare - stay away from Windows Snapdragon and HP. Between MS-HP, someone screwed up a driver and I've spent hours online on tech and chat support. One person said, "The device doesn't support 2 sided auto printing' and, yet, it says it right in the BestBuy listing. There's a reason I buy Apple - US based English speaking and phone support. Good riddance, Snapdragon not ready for prime time. Oh, HP, you tried to upcharge me with your friend service on the weekend, yeah, that's a hard 'no',, I'll be switching to Mac and Epson/Canon. Peace, out.

During set up it wouldn't recognize the yellow print cartridge. By the end of my 45 minutes on the phone with tech support it wouldn't recognize any of the cartridges. Now HP is sending me a new one. But it won't arrive until 3 weeks from now. This is on top of a disastrous set up attempt with the 7301 Eco Tank model. I'm either cursed or HP printers are something to run away from.

Ink cartridge loading issue, returning to geek squad to take a look. Brand new out the box haven't being able to use