Customer Ratings & Reviews

I bought this to make streaming on ps5 easier, and boy did it! Fast, easy to use, and looks nice

Great laptop! Provides security knowing I have the best hardware/software that will function as specified

What a nice piece of machinery. Nice and clean design and screen is ample for gaming.

This is an incredible laptop. It goes above and beyond what I need, and I love it! The RGB backlit keyboard is great. I have used it for editing my podcast, 3d printing, and gaming. I have even edited well slicing to print with no problems.

Great laptop, plenty beefy for me but the fan noise is outrageous. thing sounds like a vacuum cleaner while its running.

I’m very satisfied with this acquisition, needed a new gaming laptop to replace the one I ran since 2013, can’t wait to upgrade.

Great laptop, runs the games i play on max settings with no issues at all.

Was a great computer. Easy to use and set up. Big screen Would buy again

Great value for a powerful graphics card and processor with a nice looking display, very satisfied

Very good performance, excellent colors, all 5 stars, but always keep in mind the size of the screen, the rest is excellent

It performs well. The reason for 3 stars is the WiFi card. It does not work well, keeps disconnecting and not working. I had to get an external usb WiFi card to make it work. I wouldn’t recommend.

My son loves to play video games and he couldn’t be happier with his new laptop. Very fast and it really made a difference on the way he plays.

Im honestly in love with this laptop. its a great price with great performance, had it for about a year now and still works great

Great laptop with some amazing specs for the price and super fast

I have not had any issues. As a budget gaming computer, it plays everything I need it to at a good frame rate.

Really like it just with the battery life lasted longer. Other than that it is a overall best computer for gaming

Awesome laptop that does everything. It plays all my games at high settings and has had no issues since day one!!!

I am extremely disappointed with the service I received both in-person and online at Best Buy. My experience has been nothing short of frustrating and disheartening. I purchased an HP OMEN 16 laptop from Best Buy, excited to use it for my work. However, upon setting it up at home, I encountered severe Wi-Fi issues—the Wi-Fi wouldn't show up, leaving me unable to connect to the internet and perform my work tasks. As someone who works from home, this was a significant inconvenience. I visited the store to explain the issue and requested a one-to-one replacement. Unfortunately, they informed me they didn't have any replacements in stock and offered me store credit instead. Reluctantly, I accepted the $1200 store credit, despite being a loyal Best Buy customer who has purchased all my electronics from them across multiple states (NY, IL, CA). Using the store credit, I decided to purchase an ASUS ROG laptop, paying an additional $200 out of pocket to get a machine that could meet my needs. Initially, I was happy with this decision. However, within two days, the laptop started experiencing severe issues—Windows kept crashing, and the laptop couldn’t restart properly. This happened repeatedly, disrupting my work and causing immense frustration. I returned to the store to address the ongoing problems and was met with unsatisfactory solutions. The manager, Steven, was extremely rude and showed no concern for my situation. They insisted that since the laptop was bought with store credit, any refund would also be store credit. After much argument, they directed me to online customer service, who also reiterated that they could only offer store credit. I expressed my frustration, explaining that I did not want another laptop from Best Buy after two failed purchases. I wanted a refund to my original payment method, but they refused. Ultimately, I ended up spending an additional $114 to get a third laptop, which I hope will finally work without issues. When I asked what would happen if this third laptop had similar issues, they suggested I purchase a $49 service pack or contact the manufacturer for repairs. It is absurd to spend $1600 on a new laptop only to be told to send it in for repairs immediately. This entire experience has been a nightmare. I am deeply dissatisfied with Best Buy's handling of the situation and their lack of customer care. I am deleting my Best Buy account and will never shop there again. I hope this review serves as a warning to others: do not accept store credit, and be cautious when dealing with Best Buy's customer service. 1) HP OMEN 16 2) ROG zephyrus (paid $200 on top of intial $1200) 3) HP OMEN 16 (paid $114 on top of intital $1400 store credit for the same model I bought the first time).

Pretty satisfied with my purchase I’ve downloaded acouple games and it works like a beast

This laptop exceeded my expectations. It’s incredibly fast, boots up in seconds, and handles multitasking with no lag. The display is sharp and vibrant, the keyboard is comfortable, . Whether you’re using it for work, school, or entertainment, it delivers top performance. Highly recommend!