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Customer Ratings & Reviews

$2,749.99
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Comp. Value: $3,159.99

Customer reviews

Rating 4.4 out of 5 stars with 173 reviews

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Rating by feature

  • Battery Life

    Rating 3.8 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are satisfied with the MAX 16" OLED Gaming Laptop's overall performance and screen quality. Many appreciate the processor speed and cooling system. However, some customers have expressed concerns about the battery life and fan noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 173 reviews
  • Cons mentioned:
    Fan noise

    Rated 1 out of 5 stars

    Spontaneous roboots - inadequate cooling

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought mine off of the HP website directly due a nice sale at the time. Everything worked great out if the box. All Windows upadtaes and drivers installed with zero issues. I even updated the BIOS. Then it was time to game. Loaded up several games and started playing. The laptop fans come on full force and it is loud, but games are playing fine at furst. Then i notice studdering and then a few minutes later, the laptop just shuts downs without warning. I restart the laptop and it boots up fine. I then play another game and aame exact thing happens again. I an now returnibg tgis laptop. It’s defective and does jot have the proper cooling solution to keel it stable. This is a major design glaw by HP. I hope they can fix this issue. I will be looking for a new gaming laptop that doesnt have this problem.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Laptop exceeds expectations

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming laptop; Gaming Hub software is the best I've seen on a laptop; only complaint no adjustment to keep battery at 80% to improve battery life that I could find. Used everyday for email, podcasts, and gaming. Fans can occasionally be noisy, but don't bother me much.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Speed

    Rated 5 out of 5 stars

    The OMEN 2025

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear screen and fast processor and great gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Bad Omen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this computer a 3 star review. It is pretty zippy at first and I needed it for Unreal Engine project and Video editing. I think it failed me. I would have given it a one star but I bought it as an open box through Best Buy and I feel maybe I got a lemon and someone else saw this too. Best Buy sold it as in excellent condition so they might bear some of the responsibility. I thought it was because I had a real complex scene in UE 5.5 but when I worked in Resolve and other programs the computer kept crashing.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop to be a desktop replacement. It has held up great. The only thing I would have wanted to know before making the purchase was. If you are going to hook this laptop up to a monitor. For the GPU to engage in gaming, it needs to be connected via HDMI. It will not engage the GPU through USB-C. That could have been me, not knowing that. Aside from that, I highly recommend this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Slow, frustrating settings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I got this for mostly non gaming reasons, but wanted what was supposed to be fast system which seems you can only get in a gaming system with good graphics. I will say the graphics are good, however the system seems sluggish. Even slower than my 7 year old setup. The start up is very slow and even loading a program like quicken is super slow. Now for loading a game even worse. I also don’t like that the keyboard background lighting is tide to the gaming hub. When you first figure out how to turn the lights on they are constantly switching colors. Switched over to constant color, however on startup and shut down reverts to changing colors which is no big deal but did seem weird.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling system, Overall performance

    Rated 5 out of 5 stars

    A great desktop alternative

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine, powerful, stays cool when you game and silent when you don't.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beast of a laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been waiting to grab a 5080 laptop for a while but needed the perfect opportunity to strike. When this went on sale for Black Friday I knew i needed too. The specs are great. 32gb of ram. 5080 card. 2tb ssd. It can more than handle any game on the market with high end graphics. I recommend getting a cooling pad though because it can get hot running max.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Must buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing laptop, very fast and has a beautiful oled screen

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Powerhouse feels like a cheap toy.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is a powerhouse. It will run anything you throw at it with no issues. The temps are pretty cool while playing monster hunter on Ultra settings locked at 90fps (my preference). It can run higher fps no issue. Aside from power, 1. my issues are: the screen is not as bright or good looking as the asus g16 oled. 2. The laptop feels extremely cheap. The keyboard feels like cheap plastic. The keys get stuck sometines. The power button works after pressing it a few times. 3. The audio might be the worst I have ever heard in any laptop so far. Even at 100% its very low and sounds terrible. 4. The laptop has marks all over even in areas i never even touched. How? The mousepad sucks too and half the time registers right click even when left clicking. Anyways i will try it for s bit longer and if not i will end up returning it. Its very expensive to feel like as cheap as it does.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Runs great when plugged in

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a power house of a gaming laptop, overkill even. But when its unplugged its really slow and you can tell it really needs to be plugged in for any type of good performance

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Omen computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my new computer so far. I hope it will be better than the last one

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Solid HP laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful OLED screen and a solidly built upper + lower metal case panels. Understated and professional look if you turn off RGB lights.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, i will keep updating my comments .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. First gaming computer I’ve owned and it runs al my CAD and 3d modeling/scanning software just fine

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best I have ever owned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best computer that I ever had it is very fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Has Great Specs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We did a lot of research and decided to get our first gaming laptop. Usually we would purchase big heavy powerful gaming PC's. I am really happy that this laptop has such great specs. This laptop has great specs, all the power you need for gaming & draws less electricity than our old gaming PC. Very happy we decided to get this one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A high quality product and exceptional service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely knowlegible sales associate who went "an extra mile" for me. My new HP Omen 16 max is a wonderful machine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Laptop purchased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful machine and with flexible terms for payment.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Its ok.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is fast, and pretty. However, the speakers are terrible and the screen is almost like a mirror...they put almost no reflective covering over this beautiful screen causing any light to make it almost unusable. I returned it and purchased a different laptop as I wanted better speakers and a better reflective coating on the screen.

    I would recommend this to a friend
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