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Customer Ratings & Reviews

Your price for this item is $689.99
The comparable value price is $849.99

Customer reviews

Rating 4.7 out of 5 stars with 1078 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,078 of 1,078 reviews
  • Rated 1 out of 5 stars

    Return

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera don’t work returned back everything else work ok

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    defective laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one was defective and exchanged it. The Geek squad was good at looking at it and finding it was defective

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst HP I've ever owned! The battery last less than 4 hours browsing IF THAT. It hangs all the time. The mouse pad doesn't seem to understand left click vs right click etc.. Complete garbage!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crashed within days. Cannot log in opening screen. Tried to reset. Unable to find key to unlock drive. Cannot log into Microsoft. Iam confined to a wheelchair so I can’t get to Chattanooga.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No more HP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the worst computer I've ever used. I won't purchase any more HP products. I bought and used several HP products, but they were all disappointing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lasted 3 weeks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crashed during update and was not salvageable. Had to return and get new computer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cost efficient

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super efficient and highly performant. Worth the price. The only concern is the keyboard layout is a bit different than the regular layout, it might not be convenient for some people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Going to school

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like laptop & earbuds a lot. Easy to use & meets my needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop. Just some minor inconveniences.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal laptop. I have only used it a handful of times since the holidays but I absolutely love it! One thing that I can’t get used to is how the mouse wil sometimes jump to another part of a document and if you’re not paying attention it will inevitably erase everything you just matted because somehow it managed to highlight everything you just typed when it jumped to the beginning of the paragraph. I just need to figure out why that happens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really high quality for the price. It’s quiet and the screen is clear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for school and light gaming, and the screen is really nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer shipped fast. Battery last long time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chuck D

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy for me to use and that is very much appreciated for someone who computer challenged

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Black Friday

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My salesperson was the right person to help me find the right computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excited

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got it today. Worker said it was the best for what I wanted it for- nothing to crazy so hopefully it works out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ever laptop for 430$ only This laptops offers a lot of options

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok if you like a touch screen.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good speed, clear screen (2k). I don't like the keyboard - keep hitting keys next to the one I want. The touch screen is a nuisance.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    It's ok

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok. Liked my older but simpler laptop to be honest

    I would recommend this to a friend
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