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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 85 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

71%would recommend to a friend

Customers are saying

Customers often highlight the ease of use and wireless functionality as significant advantages. However, many users reported issues with print quality, including inconsistent printing and ink cartridge problems. Some also experienced difficulties with the color cartridge slot. The printer's affordability was also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 85 reviews
  • Cons mentioned:
    Print quality

    Rated 1 out of 5 stars

    print quality issue

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer has problem. It has a scratch a lot on the surface. Moreover, the printed documents have a lot of white empty horizontal lines! I checked ink cartridge and the date of both cartridges was mid 2016 even though I bought it Apr 2020.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Print quality

    Rated 2 out of 5 stars

    Be careful with refurbished!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was wiling to give it a try and when I received the printer, I believed it was going to do what it was supposed to. Problem one: brand new black ink cartridge did not register on the machine. Problem two: machine not registering paper inside when full of paper. Problem three: machine originally connected to computer and functioned...went to use it again and printer stating that it was not connected to a computer. Problem four: printer stating not connected to computer but from computer could send scan command, printer would scan but image would not appear on computer. Too many things going wrong. Very disappointed.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Print quality

    Rated 4 out of 5 stars

    Great printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer was refurbished and looked brand new out of the package. The printer has worked well so far. Had it about a month. Only issue was that the black ink cartridge did not work for some strange reason. Called customer service and they took care of it right away.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Printer for the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start w/the fact that this printer arrived only 2 days after ordering w/free shipping! Easy wireless setup on all of my wireless devices. Even prints out an email address for to print directly to the printer from anywhere. I gave 4 stars not 5 because it decides if it should print from the letter tray or the picture tray depending on what you send to print & I cannot find how to disable the picture tray. This can be quite frustrating since almost everything has a picture on it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Print quality

    Rated 3 out of 5 stars

    Not the best

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wasn’t so much of a great buy,it didn’t last long.However I’ve invested in a more expensive one with better service...I would recommend this printer for a small family. Who isn’t doing lots of printing

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a refurbished printer price was excellent and it works great

    I would recommend this to a friend
  • Cons mentioned:
    Print quality

    Rated 5 out of 5 stars

    Quality and speed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer does what it claims, it prints. It prints in color, it prints in black and white and with prints quick. I like the single color ink refills also. Not like my old hp which had multi colors. Once a print head died the printer was not good anymore. I guess the same could be said about this one too. I hope not.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So Far, So Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st one had to be returned, wrong ink sent. Only printed a couple pages with the new one but so far it seems to work. I orginally purchased this same printer a couple years ago and it started having issues 1 month after warranty was up (stopped scanning, would'nt shut down etc. and support said it could'nt be repaired) So instead of spending a bunch of money I purchased a refurbished one with a warranty.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 4 out of 5 stars

    Good easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Positive about it, like that I can connect my phone to it

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Excellent printer for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesnt seem like a refurbished product. Works like new.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 4 out of 5 stars

    Great itwm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can do a lot of things. Great price. Wireless also

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Home Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to WFH like many others. The instructions were super easy to follow, along with the videos that display on the printer itself. Haven't had any issues just yet. Came with 2 ink cartridges which was a bonus!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy! Don't hesitate -- get it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Fast delivery & well-packaged. Scratch-free glass. Great 4x6" photo prints Edge-to-edge A4 printing (letter) Google home / mobile integration Touch interface Clear markings for paper insertion / scanning Decent print speed for an affordable inkjet. SUPER AFFORDABLE Comes with reg-sized non-instant ink cartridges. HP Instant Ink is amazing! Large cartridge capacity; free for 15 prints a month; $1 for every 10 over (other options for highwr volumes) ships to your door before it's empty so you always have a backup! :) Cons: Very minor cosmetic scratch on the top. Original cartridges are weird to line up right on first try. Printed out a page on start-up to say hi. :?

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 5 out of 5 stars

    Great price for the right product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a basic printer for my household. This provided all I needed and because it is wireless I can print from any room in my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All around Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great printer/scanner I’m able to use in homeschooling my daughter and printing assignments for work. Not to mention the amazing price I bought it for. It’s pretty big too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GOOD EVERYDAY PRINTER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I USE THE PRINTER EVERYDAY & I LOVE THE WAY IT WORKS ! IT WORKS WELL AS A SCANNER AND COPIER. PICK ONE UP YOU WOULDN'T BE SORRY.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good printer reasonably priced. Easy set up. Bought 2nd one for my granddaughter.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for a refurbished purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as refurbished printer and I am liking it as if it's a new. It had a little glitch where it asks for having the paper in both trays at the same time without which it won't print..

    I would recommend this to a friend
  • Cons mentioned:
    Color cartridge slot

    Rated 5 out of 5 stars

    Good price but hidden costs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good price product but the ink runout fast! and the cost of two cartridges is the same price of the printter

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product no issues so far. It prints well, copies are crystal clear and easy to print from my cell phone.

    I would recommend this to a friend
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