The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 645 reviews
Rated 2 out of 5 stars
Hoping for Better
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Faster than our last printer but definitely louder and more difficult to set up. The printer often loses the WIFI signal
I’m sorry to hear that your printer has not maintained a reliable wireless connection and that it’s loud when printing. I can easily understand why these two issues would add up to a tremendous frustration. I want to help you remedy these problems, so I’ll provide some resources aimed at making that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here: - support.hp.com/us-en/topic/diagnostics
Next, I'll explain one factor that might be causing the noise you hear. While your printer is powered up, it makes sure that the nozzles are regularly cleared, which can be noisy, especially if the printer is on a hard surface. I suggest you try placing the printer on a padded surface to muffle the vibrations that occur.
If the connectivity problem remains, or you believe the noise issue deserves further investigation, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number - Serial number - Your location - Case number (from any previous contact with HP support)
Keith HP Care hp.com/support
Rated 5 out of 5 stars
Happy
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Amazing Printer and now I spend way less for ink they need to make one like this for taxing as well
This reviewer received promo considerations or sweepstakes entry for writing a review.
I would not buy this printer again. It has too many problems for the average user to deal with. It is very difficult to install and after about two weeks the Wi-Fi quit and I had to call HP support to get it installed again. This took almost three hours to get it working correctly.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The hp smart tank paper tray broke for no apparent reason. Still trying to locate a paper tray. Only had the printer 3 weeks. Now I have printer I can’t use.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Still unable to make a copy using the printer. Printer buttons lights are not on and when I press copy nothing happens. I'm returning your printer back to BestBuy and never buy HP product again. I used to be HP consumer long time ago, but now with this experience, I'm back to Epson. Thanks