Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $1,222.99
Clearance
The comparable value price is $1,629.99

Customer reviews

Rating 4.6 out of 5 stars with 212 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers express satisfaction with the Spectre 2-in-1 16" laptop's touch screen, battery life, design, price, color, and performance. They find the laptop easy to use and appreciate its exceptional multitasking capabilities. However, some customers have concerns about the Windows 11 operating system and the weight of the laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Applied Filters:
Page 1 Showing 1-8 of 8 reviews
  • Rated 1 out of 5 stars

    disappointed with online order

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    don't believe in their so-called Geek squad and open box excellent. I ordered an open box excellent but they sent me a fair one which was marked before the order at my nearer store. And also the delivery was not on time, it was 3 days delayed. I called customer care and described my situation but they are unable to solve my problem. They are telling me to visit the store and get a replacement. and also they are unable to make a price match with the HP website.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BIG GARBAGE!!!

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WORLDS WORST EXCUSE OF A COMPUTER THERE IS IN THE WORLD!!! IF SOMETHING CAN GO WRONG WITH THIS ONE IT DOES!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage laptop

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute garbage broke after 1 year. Barely used and flimsy shell

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not happy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume doesn’t work and the computer won’t recognize when trying to connect mouse

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very Disappointing Product

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had to return two defective units of the HP Spectre. The first one wouldn't even turn on after two days. The second one had a line on the screen that kept following the cursor. After three weeks I still don't have a working computet.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mouse button is junk

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mouse is junk The left button clicks but won't respond about 70% of the time unless I pound it down. When trying to click and drag the sensor lifts 90% of the time even though I am still holidng it down.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth to buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine hangs up its. Issue started to happen right after warranty is compelete

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problems with logging on. I returned the laptop to Best Buy.

    No, I would not recommend this to a friend