Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $1,222.99
Clearance
The comparable value price is $1,629.99

Customer reviews

Rating 4.6 out of 5 stars with 212 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers express satisfaction with the Spectre 2-in-1 16" laptop's touch screen, battery life, design, price, color, and performance. They find the laptop easy to use and appreciate its exceptional multitasking capabilities. However, some customers have concerns about the Windows 11 operating system and the weight of the laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Applied Filters:
Page 1 Showing 1-9 of 9 reviews
  • Rated 3 out of 5 stars

    Decent Computer, Probably Not Worth the Price.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally wanted to buy an older model of the Spectre x360 but HP delayed my order twice and told me it would be a 2 month delay. So I settled for this one. Overall, I enjoy the 16" screen, it's nice, spacious and bright. The color is super sleek (part of the reason I bought the thing to begin with). Battery life is fine (I'd say like 3 hours while working and multitasking). Bluetooth is a little clunky, it consistently drops connection to my AirPods. The stylus is somewhat of a gimmick because the magnet is barely strong enough to keep it up. Overall it doesn't feel SOLID. I was coming from a 2012 MacBook which even back then had a sturdy, solid aluminum frame. The Spectre has a thin frame and ** Special Feature (not) ** if you hold the laptop with one hand from the bottom and try to use the trackpad, the mouse doesn't work. If I had a second go, I'd probably choose something else, but for now, I need a work computer and this will be good enough.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Loading time

    Rated 3 out of 5 stars

    Slow, Unresponsive

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe I got a lemon, but mine is slow and unresponsive. Logging in it continues to spin like its doing something, but no programs are open. I click to open the web browser and it takes 20sec to open. Sometimes the mouse freezes, and other times programs take forever to load. What gives?!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Windows 11

    Rated 3 out of 5 stars

    Frustrated

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer itself is more or less a duplicate of the one I already owned. My issue is that I am forced to go with windows 11 which I DO NOT LIKE. Windows 11 feels like I am back on a mac computer which is why I changed a few years ago. I find windows 11 NOT user friendly at all. Regarding my computer, it keeps freezing on me.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    HOT battery and short battery life

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop but I think I may have a dud as far as the battery is concerned. I got the laptop a week ago and charged it up. I used it to watch videos and browse the internet and only got about 6 hours (if that) before it got to 20ish%. I charged it again while still using it and it got really hot. I looked at the battery info and it said the battery was 96 degrees. It took at least an hour and half to fully charge. I thought it was supposed to get 15 hours battery life and it was supposed to charge in 30 minutes. I really didn't expect 15 hours, but 6 hours? Totally unacceptable for a $1600 laptop. The most concerning thing is how hot it got. I charged on a laptop metal stand that has a mesh top so there is air coming through the bottom. I'm going to use it and charge it again this weekend and if does the same, I'll be returning it. I'm really, really disappointed because everything else about this laptop is wonderful. I'll update the review with the results of this weekends use and battery charge results.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not for me

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't like this laptop. Nothing seemed to work with the screen aspect ratio. Every page I visited looked funny. The deal-breaker was the screen constantly changing brightness. It was fine when plugged in but when unplugged the brightness would keep going up and down. This computer is way too expensive to put up with that kind of thing so I returned it. Best Buy was super cool to deal with for the return.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not much time to enjoy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the style, feel, and performance of this laptop. However when I got it I needed to execute a lot of updates which resulted in an operating system crash and I had to have it repaired.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Quiet sound

    Rated 3 out of 5 stars

    experience

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop. But sounds is not too loud. Still the touch and includes pen

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Returned it.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good build, poor battery life and i kept gettijg blue screens. I had to return it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    USB Port

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One problem.....the item does not have an USB port?

    I would recommend this to a friend