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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 903 reviews

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89%
would recommend
to a friend

Customers are saying

Customers regard the In-Store Setup and Advice by Geek Squad® positively for its helpful and knowledgeable staff who provide easy setups. However, a few customers have expressed concerns about poor service and have questioned the necessity of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 903 reviews
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad has always been so helpful through out the last 10 years of owning a variety of their plans and services. Highly recommend all of their services and plans offered.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Geek Squad is the bomb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended the Webroot in coordination with Malware bites and its great! Computer hasn't had any problems since!! Everyone there was extremely friendly and very knowledgable!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't use mine because the set up was easy enough, but it's a great little extra for anyone who may need the help setting the headphones and Bluetooth up.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used geek squad in the past and they have always been nice and friendly vthey take the time to explain what’s wrong with your device and how to fix it.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Great advice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad very knowledgeable on air pod set up helped set up airpods to my iphone6 plus. Would highly recommend the geek squad help and advice on any further purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 4 out of 5 stars

    pretty easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very helpful people. im sure i didnt need the service with the apple watch but it was nice to be offered the help. they can answer any questions you have.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Geek squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every purchase I have made at bestbuy that includes the service of the geek squad is the best thing ever the service technicians are so knowledgeable and professional

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having issues with my comp, brought it in and they fixed the issue immediately. The guys over at the Union Store In NJ are very knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy a lot of stuff from Best Buy and geek squad is always there to help. They are very helpful and persistent when I need any help or have any questions

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 4 out of 5 stars

    Great when I needed them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use Geek Squad that much, but when I needed assistance and called, they were there to help and resolved my issue quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't need to utilize this product with my Apple AirPods because set up was so easy, but I've utilized this assistance in the past and was very happy!

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Not needed but nice to have included

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used geek squad in past but not for set up for this device. They were very knowledgeable and helpful. Nice option to have included with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate the response I get from geek anytime I have a problem and I call for help. I also feel relax with the protection I get for my products.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael helped me connect my camera to Wi-Fi, down load the app and then helped me locate 4 other products I needed even thou that was not his job!

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband knows everything now that he contacted the Geek squad. Very helpful and they quickly adjusted to his advanced level.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Ease in a Snap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided to have Geek Squad guide the set up of an HP laptop and they just made everything so easy and we've never had a glitch with this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly staff explained the basics of my new MacBook and made sure everything was up and running. Would use Geek Squad again.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people at Best Buy are very helpful. If you tell them what it is you need they can usually help or at least take you to someone who can.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Friendly agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend reaching out to the Geek Squad for any questions you may have, they are very helpful and super friendly all the time.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    They were super helpful!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad helped me when I bought my Apple Watch and were super knowledgeable and gave great suggestions.

    I would recommend this to a friend
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