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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 903 reviews

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89%
would recommend
to a friend

Customers are saying

Customers regard the In-Store Setup and Advice by Geek Squad® positively for its helpful and knowledgeable staff who provide easy setups. However, a few customers have expressed concerns about poor service and have questioned the necessity of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 903 reviews
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service excellent and the employee was very knowledgeable and professional. I will definetly use the Geek Squad in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 4 out of 5 stars

    Big help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took longer than I thought it should have but other than that they were a big help setting up a new macbook pro.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Very helpfull

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad set up of the xbox one was fantastic. They did all the updates for me, and even set up my microsoft acc with me.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to my house were extremely knowledgeable and very friendly. They were patient and answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research on wireless earphones and decided to stick with Apple I’m heavily invested in the Apple ecosystem so this was the best wireless choice for me. So far it has been a great choice. Sound quality is “as good” as the wired EarPods. It works seamlessly with my iPhone 6s. With the case/charger I rarely have to plug the case in to recharge. I tried the Bose Soundsport but I wanted something that had no wires so that’s why I ended up with the Airpods. I would recommend these.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Best Buy Geeks rock!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had questions before and after my purchase the Geek Squad was super helpful! Great service and did I mention it was FREE!

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Apple watch series II

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is really helpful and I'd undoubtedly recommend reaching out to the team for initial set up and configuration.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Great Help!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was no way I could have set this item up. The Geek Squad was of great help and took the time to explain everything.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Perfect experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Johnathan the associate was a big help. He made the process easy and VERY quick. Besides the freezing systems, of course!

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Love GEEK SQUAD!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing guys and gals at Geek Squad. Always there to help you make sure all your devices and purchases work! Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    They get the job done!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great staff, very helpful professionals. They go out of their way to help you with your needs.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad knows what they are doing. If you have any questions, these are the people you want to have help you.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 4 out of 5 stars

    makes set up very easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like the idea of someone else doing the set up part. and the geek squad is always knowledgable.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 4 out of 5 stars

    Help when you need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't really have to used them this time but have in the pasted, they are helpful when needed.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    A must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad set up always makes it easy and always buy the Geek Squad warranty. Worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 4 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really glad this was included in my xbox bundle, it came in handy and they were such a help!

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was very helpful and knowledgeable about the Apple Watch. Ask them for all your watch needs!

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 4 out of 5 stars

    Geek Squad is always helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our local Geek Squad representatives are always helpful and willing to give help on products.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome support and tremendous customer service. Their technical skills are way higher than other sources.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Very knowledgeable sales staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesperson was very knowledgeable and answered all my questions about the watch and watch setup and care.

    I would recommend this to a friend
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