Customer Ratings & Reviews
- Model:
- NS-UZ21WH0
- SKU:
- 6336452
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the 21 Cu. Ft. Garage Ready Convertible Upright Freezer, particularly its spacious interior and ideal size for various storage needs. The freezer's overall performance, capacity, convertibility between freezer and refrigerator, and easy temperature control are also appreciated. However, some customers have reported issues with the door not closing properly and the shelves not being adjustable.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity, Overall performance
Great order
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer arrived on time, was installed exactly where we wanted it, and we are thrilled with the capacity. Has been working great since then.
I would recommend this to a friend Insignia Freezer Door Defect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item came damaged. The door had a large cosmetic defect, but was past the return date when opened.
No, I would not recommend this to a friendFreezer failed or quit working (2 separate units)
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a piece of junk. First one arrived and did not work. Customer service helped and sent a new one and took away the one that did not work. After 3 days of working, the replacement one quit working causing us to lose roughly $200 worth of meat.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for sharing your experience with our Upright Convertible Freezer/Refrigerator! We understand how annoying is when a new device stops working. We would love to check this situation with you! Please feel free to contact us at the link below to get assistance with your unit.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
- Pros mentioned:Capacity
Great freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this freezer to hold 500 lbs of meat from my hunts. I was worried about how much the glass shelves could hold. I am pleased to say, I put about 90 lbs on each shelf with out any problems. I stuffed every sq inch of the shelves and drawers and got all the meat in! As for the temp, boy does this freezer freeze. Sounds kinda stupid but it is colder then my regular freezer in the house. I would highly recommend this freezer so far. I am 1 month in so we will see on longevity down the road.
I would recommend this to a friend Not a great refrigerator
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great as a freezer, but as a refrigerator, save your money. Settings do not go below 35 degrees and drinks are barely cold.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback with us. We're glad to hear that the freezer function of the product is working well for you. However, we apologize for any inconvenience caused by the limitations you've experienced with the refrigerator settings. We understand how important it is to have drinks at the desired temperature, and we'll certainly take your comments into consideration as we continue to improve our products. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We appreciate your input and thank you for choosing our product. Keith | Insignia Support https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452
Broke freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was so much trouble getting what i paid for only to not work then took forever to get a replacement after losing meat in my freezer that was completely full
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 21 Cu. Ft. Garage Ready Convertible Upright Freezer. We’re sorry to hear about the difficulties you faced and the inconvenience caused by the delay in getting a replacement. Your feedback is important to us, and we’ll use it to improve our products and services. If you have any other comments or suggestions, we’d love to hear them. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452
Freezer nightmare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Delivery Company to Deal With, Delivery company came twice to exchange a freezer that they damage first time around, twice was at the address and did not exchange freezer.
No, I would not recommend this to a friendWorst Freezer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke without warning everything destroyed after 3 months. First one arrived damaged this is the second one and it broke after 3 months.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .I’m sorry to hear about your experience with the product! It’s frustrating when something breaks unexpectedly, especially after a short period of use. - Carl | Insignia Products
Mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work at all, had to return an a replacement was not available within the time frame needed, found a different source. P. S. This one works great an is full of meat.
No, I would not recommend this to a friendSeemed nice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We did not go through with this purchase because no one could tell us if it could be used on an enclosed porch. It seemed to be a nice freezer it was a shame the salesmen didn’t know and didn’t care enough to find out
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the upright freezer. I am sorry to read that you did not purchase the set due to missing information. Kindly contact us if you have any question or concerns.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Garbage after 1yr 5 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage! Exactly 1 year and 5 months after purchase this is now dead. Get the warranty if you spend 1k on this junk!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RubinH,
We do apologize that freezer had stopped working after purchasing it for 1 year and 5 months. I know that this could be an unfortunate situation. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
http://www.insigniaproducts.com/
Freezer died for no reason right after the 90 days
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer died after about 91 days. Cannot figure out how to get help from Best Buy. Lost all the food that was in it to the tune of about $1,000
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We apologize for the inconvenience and the loss of food you experienced due to the freezer dying after only 91 days. We understand how frustrating this situation must be. Please contact our customer service team at Best Buy as soon as possible to see how we can assist you with this issue. We appreciate your feedback and the opportunity to make this right for you. Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452
Lasted 2 years.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in July of 21. It stopped working July of 23. Yes of course it was full. Do not purchase.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi SharonR,
We apologize that this product did not last longer. Please know that your feedback is important to us so we can continue to improve its quality. Contact us at 1-877-467-4289 if you need further assistance.
Insignia Support
Lea
https://www.insigniaproducts.com/
NAME CHANGE TO BAD BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY ANY APPLIANCES FROM THIS COMPANY THEY DO NOT SERVE THE CLIENTS. THEY ARE EXTREMELY DISORGANIZED AND DON'T KNOW HOW TO SOLVE ISSUES EFFECTIVELY.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the upright convertible freezer/refrigerator. I am sorry to read about the inconvenience that this has brought to you. Kindly contact us as soon as possible to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Technical data need to service.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped cooling. I need technical data to help technician repair. Basics like the type of refrigerant and amount plus operating pressures.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 21 Cu. Ft. Garage Ready Convertible Upright Freezer. We appreciate your feedback and understand your need for technical data. Your insights are valuable to us, and we hope you continue to share your thoughts on our products. If you have any further comments or suggestions, please feel free to let us know. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452
No power
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just over 1 month it can’t power on It so bad Need to return it
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thanks for your review.
Could you please try another outlet to confirm it is not outlet issue?
Junk Do Not Buy
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could rate this with a ZERO I would. Do NOT BUY. I’ve had this freezer less than a year and it is already not working - no longer freezing
No, I would not recommend this to a friendWOULDN'T SUGGEST TO PURCHASE
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DID NOT WORK, WOULD NOT FREEZE, STAYED ON FOR 4 DAYS AFTER THE DELIVERY MEN HOOKED IT UP. AWFUL
No, I would not recommend this to a friendTerrible product
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Run away, do not purchase! This model stops working after 14-18 months. Check reviews all over the internet.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, We appreciate you taking the time to provide your feedback about our Convertible Freezer/ Refrigerator. I know that it is an unfortunate situation, but please let us help you by contacting us, so we can check your Product and get some alternatives to get this situation solved and improve your recent experience. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Failed after 2 years of use!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upright freezer stopped working right after 2 years. Lost everuthing inside.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Insignia™ 21 Cu. Ft. Garage Ready Convertible Upright Freezer. We appreciate your insights, and it’s important for us to hear about your experience as it helps us understand customer needs better. Your comments are invaluable as we continually strive to improve our products and ensure customer satisfaction. Jeth Insignia Support. https://www.bestbuy.com/site/insignia-21-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336452.p?skuId=6336452