Customer Ratings & Reviews
- Model:
- NS-CZ35WH9
- SKU:
- 6226000
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Customers are saying
Customers have good things to say about the 3.5 Cu. Ft. Chest Freezer's size, space-saving design, and affordability. Many appreciate its quiet operation and ease of use, along with its ability to freeze food effectively. Positive feedback also highlights the freezer's lightweight and easy-to-move design. A small number of customers wished for an interior light.
This summary was generated by AI based on customer reviews.
Deep freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came damaged I.e. a couple of scrapes and scratches.
I would recommend this to a friendMy Deep Freezer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sitting leveled at all but it will do okay for now
I would recommend this to a friendDON'T BUY!!! WASTE OF MONEY!!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in Oct 2021 and paid for it to be delivered. I'm an emptynester and single. Good size for extra food. It stopped working March 2022! 5 MONTHS! Since I didn't buy the extra warranty from Best buy (it was half the cost as the freezer) they referred me to Insignia. Because of the size and how close I am to Best buy I have to bring it back to the store to either exchange or fix. The point of having it delivered was because of the size and weight and fitting it in my vehicle. I figured if it lasted 3-5 yrs it would be worth it but 5 MONTHS! waste of money!!! I think I'll deal and purchase something different elsewhere!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Maria,
Thank you for taking the time to review our Insignia™ - 3.5 Cu. Ft. Chest Freezer - White. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Knocking and banging noise
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just reached the 2 year mark with this freezer. It started making noises I thought my neighbor was hammering next door. A little more ice accumulating. Not sure if it's having a melt down or what-
No, I would not recommend this to a friendDeep freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok for what I needed it for, to small for a body.
I would recommend this to a friendDeep freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great but it’s very small inside the freezer.
No, I would not recommend this to a friendDisappointing purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this purchase at all! After 2 1/2 months of purchasing, this freezer stopped working. All my frozen food was destroyed. I'm taking this freezer back to the warehouse where I purchased it from. Hopefully, they'll refund my money. Don't think that I will be buying an Insignia product again. Good luck with this freezer if you decide to buy it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thanks for taking time of your day to share a comment about your chest freezer. We are so sorry to read about the issues you had with your freezer, but we want to help you with this issue. Please, do not hesitate to contact us at any time you need to review your case. https://www.insigniaproducts.com/contact-us Marcos O. - | Insignia Support |
Online looked great but poor operation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The size of refridgerator was perfect, the inside had plenty of room too. However, after a few days, the compressor stopped working and would not stay cool at all. I would not recommend this one for the price it cost.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Damaged product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself works great so far however the freezer had a small dent on one of the bottom corners causing it to wobble on its Legs. Not sure if it’s Best Buy’s fault or the manufacturer.
No, I would not recommend this to a friend chest freezer for freezing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure it's okay for somebody....just not for me.......
No, I would not recommend this to a friendBarely lasted two years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Owned this for almost exactly two years when it stopped working and I lost everything in it. Cost to fix is double the unit itself. Frustrating and a massive waste of money and food.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Pyra,
We're sorry for your experience, your feedback is important to help us improve the quality of our product.
Insignia Support
Lea
https://www.insigniaproducts.com/
Do not buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE!! MY OLD EMERSON DIED AFTER 8YRS!!...BROUGHT THIS IMMEDIATELY THEN REPLACED THE FOOD THAT I LOST WHEN THE EMERSON DIED ONLY TO BE BEYOND MAD!! TO FIND OUT MY BRAND NEW INSIGNIA FREEZER DID NOT FREEZE ANYTHING!! HOW IS THAT POSSIBLE!! NOW I'VE LOST FOOD TWICE IN 1 MONTH!! IT WAS PURCHASED JAN 6 2021 IT IS NOW 12 DAYS LATER AND ITS GETTING RETURNED ASAP!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello!
Thank you for writing a review for our 3.5 Cu. Ft. Chest Freezer, I'd like to apologize for the situation that you're experiencing I know it can be dissatisfying, however I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
Noisy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought freezer home and plugged in. Freezer makes an annoying high pitched whistle when compressor on. Will have to see about warranty repair or exchange. Disappointing!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Chris.
I am definitely aware that this situation with your Chest Freezer can be frustrating. In an ongoing effort to provide the best possible experience with your product, I would really love to provide you with alternatives for it. This is why I kindly as you to reach us at https://www.insigniaproducts.com/contact-us so we can properly assist you.
Cesar G. - Insignia Support
Not too happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer had a deep scratch on the vent side when I took it out of the box. There is no way to adjust the freezer to level it. Getting ahold of customer service was frustrating. Freezer works great!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thank you for taking the time out of your busy schedule to leave a review of the chest freezer. I am sorry to read that the unit arrived damaged and you are having a difficult time leveling it. Kindly contact us to be able to check all possible options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Bad chest freezer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This freezer cut off and back on. The first week was perfect. Then I lost $300 worth of groceries. I have video if you would like to see it
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Tammy.
I know how disheartening it is when a big appliance like this fails, specially when brand new. Of course, we would like to know what happened with your freezer. Let us check if there is something special we could do for you, please, give us a call at 877-467-4289 for further help on this.
Charles V. - Insignia Support
Dont last long only 12 month but quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only last for 12 month working.its better spend a little more in another brand that this one. Its bad quantity
No, I would not recommend this to a friendPurchase a warranty.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My freezer compressor went out exactly 14 months after purchase.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Nita,
Thank you so much for providing us with your review on this freezer, it pains me to hear that you are having these type of issues with it. I can assure you that this is not normal and it needs to be repaired. Please contact us at Insignia so that you can receive the proper help you need.
https://www.insigniaproducts.com/contact-us
Brian C. -Insignia Support
Only lasted 1 1/2 year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ran good, but stopped completely after a year and half
No, I would not recommend this to a friendDon't purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Four months later and it quit working. It is covered under the manufacturer warranty but they don't do house calls for this product. I had paid Best Buy for the original delivery because I couldn't move it myself but they refused to help unless I could bring it in store. Don't buy this product, especially through Best Buy.
No, I would not recommend this to a friendChest Freezer Stop working at 10 months
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My chest freezer STOP working in APRIL. I only had my freezer for 10 months before it gone bad! Now I’m only waiting for my son in law to help me take it back to the store to get a another one.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Vicky!
Thank you for sharing your thoughts on our 3.5 Cu. Ft. Chest Freezer, we're constantly working to improve our products and your feedback is very important for us, I would kindly ask you to contact us using the link below as we'll be more than happy to further assist you and help you address this situation:
www.insigniaproducts.com/contact-us
Maria P. Insignia Support
