Customer Ratings & Reviews
- Model:
- NS-IMK20WH7
- SKU:
- 5287001
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with how easy the icemaker kit is to install, with many saying it took them only about 30 minutes. They also appreciate the ice maker's functionality, with comments like "Works perfect and makes a lot of ice" and "It keeps up with the demand. Works well." On the downside, some customers have mentioned that the icemaker can be noisy, with a popping noise when releasing the ice, and slow to make ice, taking 2-3 days to fill up when empty.
This summary was generated by AI based on customer reviews.
Constantly leaks
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly leaks. I've had 3 service calls and it still leaks all over my freezer. This isn't rocket science. It's an ice maker. Deeply regret purchasing.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Useless,
We apologize for your experience with this product. Your feedback is important so we can improve the quality of our product.
Insignia Support
Lea
https://www.insigniaproducts.com/
Wouldnt buy if was you or anyone else!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad choice plus Ice came out tasting Metallic after this thing was plugged in for twelve hours.Also Best Buy guys didnt show up at first appointment,no call or nothing.Very unprofessional during these tough times!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our icemaker Kit. I understand the ice has a metallic taste and that can be disappointing. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Was sold wrong ice maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Insignia ice maker isn't compatible with the GE Fridge I purchased. The ice maker and the fridge have different wiring harnesses. Overall rating does reflect product, just out come. I wouldn't recommend the wrong product to any friend.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there,
Thank you for taking the time to leave your review on our Icemaker Kit. We understand that this may have been important for you. However, to clarify, this Ice-maker is for our Insignia refrigerators. More specifically as stated on our website, Best Buys and the included documents; it works with these models: Insignia refrigerators NS-RTM18WH7, NS-RTM18SS7, and NS-RTM21SS7. We hope to have cleared up your doubts as to why it did not work with your refrigerator. If you ever need further assistance, feel free to reach out to us at any time.
- Janína G. | Insignia Support | https://www.insigniaproducts.com/contact-us
Broke within a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Broke in about a year. Apparently that's not enough characters for a review so....it really is a piece of junk. Don't buy it. And think twice about any Insignia products!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello mitch, thank you for taking the time to leave a quick review of the Icemaker Kit. I am sorry to read that you are having issues with your product, please feel free to give us a call at 1-877-467-4289 so we can take a look at some troubleshooting steps together.
Duban M- Insignia support
INSIGNIAPRODUCTS.COM/CONTACT-US
After instaled by GeekSquad never made an ice cube
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squad broke the valve that turns on/off the water sipply to the icemaker so they could turn it on there fore we never no ice for us. And they didn't even told us about it.
No, I would not recommend this to a friendIce maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They guy puts it in my freezer with out hooking it up says he’s not a plumber well why the blank did I pay them to do it the manager tell me to call a plumber
No, I would not recommend this to a friendDont buy this ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I shouldve listened to the bad reviews. This ice maker really sucks. Stopped making ice about a month in. Cant return it. Dontbuy this ice maker.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Joseph,
Thank you for taking the time to review our Icemaker Kit. I understand it stopped making ice and that can be disappointing. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Too complicated to install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too complicated to install myself so I returned it. Better off buying A refrigerator with icemaker preinstalled
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello KeithLA,
I am so sorry to hear that your experience with our Insignia™ - Icemaker Kit - White has not meet your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. If you have any questions don't hesitate to reach us at the link below,
Insignia Support
Louise
www.insigniaproducts.com/support
Dollar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the insignia refrigerator and ice maker. It was delivered and installed but never made any ice. I returned it and bought a GE.
No, I would not recommend this to a friendLeaks Constantly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ice maker was either installed incorrectly or just terrible quality. It leaks constantly. Best Buy techs are rarely able to fix too and are rude.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Madeline,
I appreciate the time you have taken to leave a quick review of the ice maker. I am sorry to read that the unit is leaking constantly. I truly apologize for this, kindly contact us to be able to check all possible options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. I just bought fridge and it doesn’t work. Tried everything I could. A friend of mine fixes refrigerators and said it broken
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our Icemaker kit! We understand how annoying is when a device does not work as expected. We would love to assist you further! Please feel free to contact us at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Paid for install and was denied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for it to be installed and the delivery guy says they don’t install. Ice maker still sitting on my countertop
No, I would not recommend this to a friendPoor workmanship
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting for Best Buy technicians to install properly, caused water leak to condo below my unit
No, I would not recommend this to a friendIce
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work. Haven’t had a service man look at it yet.Did just get water line to it 4 days ago.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
Thank you so much for writing a review for our Icemaker Kit, we truly appreciate your feedback and I personally would like to apologize for the experience that you're going through, I know it can be really frustrating, however I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
Didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First ice maker that was installed in a new fridge did not work at all. Still waiting to see if the replacement is going to make ice.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi! Thank you so much for your comments on this Ice Maker. Please contact us in case you have any issues with the product: https://www.insigniaproducts.com/contact-us. Louie L. Insignia Products.
Insignia ice maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first one didn't work so you sent out another one and it works ok .
I would recommend this to a friendDid not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work upon installation not after the first call out for repair. Not waiting for it to be picked up for return.
No, I would not recommend this to a friendInferior ice machine
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mechanical part of this icemaker has failed not happy
No, I would not recommend this to a friendWorked once made 1 cube
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sold with fridge and said not covered under the warranty. Total bs
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello. Thanks for taking the time to review our Icemaker Kit, we are really sorry to read that you experienced this situation with this product, please let us assist you in this by contacting us, so we can get the best solution available for you. Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Never worked
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked. Was not easy to install. Do not recommend
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, your comments are really important for us, so I will be directing your feedback to our Development team to check this particular situation you recently experienced, with the purpose of keep improving our products and services for you. Please feel free to contact us, so we can check in major details this situation and get the best solution for this.
Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us