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Customer Ratings & Reviews

Customer reviews

Rating 3.7 out of 5 stars with 2328 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.3 out of 5 stars

  • Ease of Use

    Rating 3.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers love the Wi-Fi Smart Plug for its easy setup, remote control capabilities, and compatibility with Alexa and Google Home. They appreciate the ability to schedule on/off times and use it as a timer. However, some users have experienced connectivity issues, app glitches, and compatibility issues after a few weeks of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 2,328 reviews
  • Rated 4 out of 5 stars

    Good switch but needs strong wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 3 and worked ok during set-up despite a couple of resets on one device. I noticed, disconnection if your device is far from wifi router, I moved it back to near the wifi router and did not have any problem. Just make sure you have strong wifi on where this plug goes.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    EASY SETUP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently purchased the Insignia smart plug but it was IMPOSSIBLE to setup. Took them back and exchanged for the Wemo brand it was super easy to setup and they work perfectly with my Google Home. Definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great smart device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product it works with the touch of a button on my mobile phone and allows me to turn my lights on and off even when I'm not at home I would definitely recommend this for anybody who wants to have a smart device

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Great starter smart plug

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up. I like it a LOT better than the manual ones I've had in the past. I love that I can program it as well as turn it on and off when I'm not at home. I am looking forward to getting another one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE IT!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have something that I want to come on only on certain days of the week. Typical timers didn't allow that. This allows me to pick my days and times. This is great and I can control it from my phone. LOVE IT!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hard to set up, but then works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was difficult for the devices to find the wifi signal. And, it took several tries in different ways for the app on my phone to get them to work. I almost was ready to return them to BB until my brother helped me to get them to work. Now they work well with no complaints.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good start for smart home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was a good way to start my smart home experience. setting up was a little tricky as the app was a little hard to use initially, but now the plug is working well with my wifi. i use it for the bedroom light, and generally works well other than occasional slowdowns

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok but they could be better.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up is not intuitive. It will set them up in different “homes” or “rooms” and then you have to hunt to find them if you need to edit anything. Once you’re set up it’s good EXCEPT the system gets overwhelmed and plugs go offline for no apparent reason. I have 8. If I did it again I’d probably pick another product. But Jess were on sale and the price point was good for a test. It’s a “get what you pay for” item.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cost Effective Smart Home Equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall: Good product and recomended for those who would like some smart home funcionality at entry level pricing Pros: Inexpensive, Easy to set up, Smart Design Cons: Insignia App not the greatest, Some random disconnects (but reconnects automatically)

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 3 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it and easy to set up and connect to Google Home. Too bad there is no way to dim it

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 3 out of 5 stars

    Basic and simple to use but spotty reliability

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and connection, but it often become disconnected and requires manual turn on.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Not a fan of this particular item.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t get this operate the way I wanted it to. It lost communication frequently.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    This could be great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 3 of these and 2 weeks later they failed. After spending hours of reinstalling the software, creating a new account and multiple resets I returned that batch and purchased a new one. So far it has stayed connected to my wifi and hasn't frozen up the iPhone app. The schedule function works flawlessly so if the product gets a firmware update and some work is done on the iPhone app this would be a Must Have product.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great price but difficult to setup and stay synced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have read other's review before perchasng. I had a hard time setting these up, but they worked great and even have an ALEXA skill. But I noticed both occasionally lost the Wi-Fi and don't know why. Then suddenly into week three, total failure. And while I can factory reset them, can't seem to get them back online. They worked great so I hope to find the cause of my troubles (could be my router, we'll see)

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Insignia smart plug

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 3 for my lights, works great on timer but voice activation doesnt work.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Works ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave it a 3 star because it doesn't work with my Echo. Had to return for the wemo brand.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Works perfectly and easier to set up than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was easy and straight forward to set up. I had it up and going in less than 5 minutes and works perfectly. I have it controlling the Christmas tree for now and will move it to the doggie door later.

    I would recommend this to a friend
  • Cons mentioned:
    App, Compatibility

    Rated 1 out of 5 stars

    Not dependable

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if it’s the device or the app, but not worth it. All my plugs are scheduled via the app to come on a t 6pm. Some come on at 6pm, others later, and some not at all. I have deleted and reinstalled so many times. Not predictable.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    convenient and easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two of these and they integrate nicely with Google Home, though a bit clunky in that i have to set them up first with the Insignia app before Google Home will see them. They could be smaller and thinner so not the best choice for a tight space.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Amazing product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has came in handy for christmas, I have them wherever I have a tree and I turn then on and off whenever and wherever I am, it is so easy to set up and use, I will be purchasing more to use everywhere in my home!

    I would recommend this to a friend
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