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Customer Ratings & Reviews

Customer reviews

Rating 3.7 out of 5 stars with 2328 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.3 out of 5 stars

  • Ease of Use

    Rating 3.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers love the Wi-Fi Smart Plug for its easy setup, remote control capabilities, and compatibility with Alexa and Google Home. They appreciate the ability to schedule on/off times and use it as a timer. However, some users have experienced connectivity issues, app glitches, and compatibility issues after a few weeks of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 2,328 reviews
  • Rated 4 out of 5 stars

    Smart Plug

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the integration available with Alexa. I lose connection to the plug from time to time, but I'm not sure if its my network or the plug. It certainly makes turning on lights when I come in the door much easier!

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great convenience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great smart tool for every home to have control of any electronics or appliances the way you want it on or off. The best part is you have control even when you're outside the house.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Ok plug. Does it’s iob.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for the price, got it with the amazon dot promo. App is okay.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Works Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Wi-Fi Smart Plugs work great and are easy to setup. I also like the size of them and how they aren't bulky like other ones. They have a timer function which is easy to set within the app.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    NICE TOUCH

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased (2) of these units - installed on 1st & 2nd floors. Set both to auto turn on / off at different times. Also was able to change setting away from home using app on phone - app set-up was a bit tricky, but works great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Difficult initial setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this device is useful as it works exactly as designed. The ability to wireless active anything connected to the plug and setup schedules for on/off. The initial setup was not as simple as outlined as there appear to have been improvements to the app and setup that were not documented in the instructions. For the price this is certainly worth purchasing.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Awesome product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that I can turn my lights off and on when I go out of town it is much better than those old timers also great when you don’t feel like getting up to power something off and on

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    This Is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great. I com home and i have the lights on. I feel safer because, i can switch the lights on before going to the patio. This is far better than wemo. I highly recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Works great. Does what it says

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my holloween lights and it works great. Set it once in app and it worked great

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Great, when it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little gizmo does its job spectacularly...until it just decides it is no longer connected to the network. To make it more complicated, the light remains green indicating that it is connected. Simply unplugging and re-plugging seems to fix this problem, but it is a bit of a nuisance.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Hard to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this plug. I set it up to shut off a light with the Google Mini. It was difficult to set up though. I read instructions online from people who had problems and after resetting it a few times finally got it to work.

    I would recommend this to a friend
  • Cons mentioned:
    App

    Rated 3 out of 5 stars

    The app brings it down.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smart plug works as intended, but the app is still very buggy.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Excellent smart plug

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is what you want if you want to turn your house lights on before you get home, or if you are away from home, for security purposes. I bought one of these for my single daughter.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug worked fine for two weeks now app is unable to accept passcode. Plug is just flashing. Tried both reset methods, normal and factory, no success. Called support and was told hope you have receipt. Try again in 3 hours. Might be your router an sorry this has happened. I have TP-link and hue smart devices no problems. I reset router and all smart devices but Insignia smart plug are working fine. 4 hours of my time wasted on Best Buy/Insignia product. Shame on you both for poor customer service and Best Buy/Insignia Smart Plug

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Easy Installation and works absolutely fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this product more than 6 months now and I connected with Google mini. Very easy installation and easy to use, personally I like this product

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s awesome when it stays connected but the app could be better

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app for this particular brand of smart plug doesn't always sync with Google home unless you have Comcast as your cable provider it is finicky trying to turn TV on and off. Sometimes I can get it to turn it on, but I can't shut it off, but my husband can ask and it works, then it doesn't. . Not good for this use unless you are a Comcast customer

    No, I would not recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to expand my Amazon echo to be able to turn off or on lights by voice or remotely so decided to give this a try. I am very happy with it and looking to get more.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy way to control electric devices through Wi-Fi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is good and worked well with newer Iphones. However, it would not work with our older android phones, even though one had the correct software version. I would recommend as long as you have the correct software version.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Useful item!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wifi plug works with our Alexa devices to control lights in our house. Overall it works well. Occasionally it needs to be reset for unknown reasons, but it is easy to do and hasn't been a problem.

    I would recommend this to a friend
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