Customer Ratings & Reviews

As a long-term, loyal customer, I've always known Best Buy for its top-notch quality of products, but it's my most recent encounter with their Geek Squad service that compels me to pen this glowing review. Their service, especially in regards to my iPhone 12 Pro's battery replacement, was nothing short of extraordinary and exceeded my expectations by miles. When my iPhone 12 Pro started showing signs of dwindling battery life, I knew I had to seek a reliable solution. Enter Best Buy's Geek Squad, a team of dedicated, friendly professionals who turned my stressful situation into a seamless experience. Their expertise and affable demeanor played a significant part in making my experience enjoyable. I was impressed with their transparent pricing structure. The battery replacement service was quoted at a reasonable price of $110, a rate I found both competitive and fair in comparison to other services in the market. This pricing truly reflected Geek Squad's commitment to providing unparalleled service without draining my wallet! The process was handled with the utmost care and efficiency, demonstrating the team's professional skillset and commitment to customer satisfaction. My iPhone was returned to me in record time, operating as smoothly as when I first purchased it. The new battery breathed life into my device, ensuring the longevity I had been seeking. Not only did the Geek Squad resolve my battery issue, but they also took the time to explain the process, ensuring I understood each step, which I found refreshingly considerate. It was evident from the beginning that Geek Squad prioritizes customer experience and satisfaction. In an era where customer service often seems to be a fading priority, Best Buy's Geek Squad shines as a beacon of excellence. Their iPhone 12 Pro battery replacement service was undoubtedly a masterclass in efficiency, expertise, and customer care. It is clear that the Geek Squad isn't just about technical support; it's about trust, reliability, and building lasting relationships with their customers. For anyone out there facing tech-related issues, I wholeheartedly recommend the Best Buy Geek Squad's services. It's not just about solving the problem; it's about the journey they take you on while doing so. Their service is a testament to the fact that at Best Buy, the customer always comes first! I look forward to future interactions with this remarkable team, knowing that my tech troubles will be expertly addressed. Hats off to Best Buy's Geek Squad, truly the tech heroes of our times! Kudos to the Geek Squad for turning a typically mundane task into a fantastic experience!

It was great, they replaced my battery on time. Also gave me warranty of services for 30 days.it went from 63% to 100%

Great service - and Best Buy is an authorized Apple agent - so the parts are OEM and Apple recognizes the work as being done “by Apple”

The battery was replaced on April 5, 2018 on my father's iPhone 6 16GB. On August 5, 2018, the phone would not hold a charge for more than three hours (30 minutes if you actually used the phone). I took the phone out of the case and it was just as it can be seen on the picture in this review (battery expanded and bent the rear chassis and pushed against the screen). We went to the Best Buy the battery replacement was preformed at and they said we couldn't do anything and to take it to Apple. As it was a company phone, it was just replaced by my dad's boss.

Was quoted one price from battery replacement and got to store was charged $20 more! Even on website it was the same price as quoted. Something is wrong somewhere!

Although we did not have an appointment, it did not take long to check-in, verify my account coverages, and explain the process, I think things went pretty smooth. The turnaround time to replace the battery in an iPhone 13 was just 1 day. This device did have Asurion Insurance with Verizon, it was still cheaper to go to BestBuy due to my Total Tech coverage, and I am sure was about the same wait.

The Geek squad put a new battery in my iPhone. And they took care of everything. And it really didn’t take that long. They were very polite and friendly. And it didn’t cost that much. Which really surprised me.

Customer service that I needed was resolved. It was that my I Phone needed a new battery. Apparently I may have to purchase a new phone in a year or so. It is good to know of this need before it happens. Also had to purchase a new glass cover for the screen which increased the total cost of my visit. Perhaps, this could been mentioned earlier in the process. He was friendly & business like, would have loved a stool or high chair to sit on while being waited on. Have had back surgery recently. In State College, when I sought help there, there was a chair to sit on.

Geek squad helped me in a timely fashion. I have an Iphone 13 Max Pro, so there aren't parts in stock at the store. They requested a new battery, which arrived by mail very quick and installed it in no time.

Took my phone to fix battery life, since I didn’t want to buy a new phone. Battery life is back to new again, lasts a long time. Staff were really nice and understanding of my situation. Overall beautiful transaction!

Really happy with the results. Low cost install means I don’t need to spend lots on a new phone. This battery makes my phone perform like new. Fast and easy service with an appointment. Thanks !!

Courteous staff did a great job. I booked an appointment only to find out there was no battery in stock. Would be nice to know that up front because that made the first appointment kind of a waste of my time. Then it took over a week to book the second appointment to actually replace the battery due to my schedule constraints and their availability. You should set up a waiting list for next available. Then the battery replacement itself can take 1-2 hours. Overall a lot of wasted time due to the system set up.

It was very easy and my battery is working well. the 2 squad members who assisted me were fantastic.

Actually the Best Buy Geek Squad were very cordial, patient, pleasant and helpful. The reason for the 4 stars is my phone was damaged in the process of repair. Apple replaced the iPhone 13 that was damaged without cost to me. Again your people were helpful. Unfortunately I was without a phone for 5 days.

My battery swelled and caused my phone screen to pop off, also causing mac anxiety. I brought it to Geek Squad, they told me it was most likely an easy fix, and had it ready for me the next day. Certainly the best service, quality, and reliability.

Great service! Getting my battery replaced was easy, and the replacement itself was done quickly! Not sure why I waited so long to get my battery replaced, but after regularly having to recharge my phone 4+ times in on day - this replacement was much needed! I am able to go a full day now without having to recharge my phone. The staff was super friendly, and informative as well - answering any questions I may have with expert knowledge.

They attended to me in a timely manner, and they delivered my equipment at the agreed time, and up to now it hasn't failed me and my iPhone's battery is still good. Excellent service and the staff's human qualities.

I like that Best Buy Geek Squad is an authorized Apple iPhone repair facility. They charge the same as the Apple Store. Replacing the battery in my phone was quick and easy. No hassle. The gentleman who helped me was very considerate.

The Geek Squad successfully replaced the battery of my iPhone 12 mini.

The steps / time / and process to get my Iphone battery replaced could have been better and I very much wish it had gone quicker. The staff was friendly but not enough of them to help in a timely manner. The really frustrating part is that as soon as I got my phone back, the charging station was not working consistently :(