Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $1,159.99
Clearance
The regular price is $1,449.00

Customer reviews

Rating 4.1 out of 5 stars with 594 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Rating 4.5 out of 5 stars with 7 reviews

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 594 reviews
  • Rated 5 out of 5 stars

    Great vacuum

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does exactly what a normal vaccum does. Only its automatic and it doesn't take up your time. I bought it because we have a puppy that's growing up and there's a lot of shedding right now so we thought this will help keeping everything relatively clean. It mapped my downstairs pretty good and i have it set to vacuum every night before we go to bed. The battery lasts for a full run, meaning a big living room, kitchen and a hallway are all vacuumed without the need to recharge. The fact that it empties itself is very useful. After about 2 weeks of using it I dont have anything bad to say about it other than the price being a little high.

    I would recommend this to a friend
  • Cons mentioned:
    Loud

    Rated 4 out of 5 stars

    Great combo

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both units work very well. The vacuum is by far the best robot vacuum I’ve come across. I have 3 cats, a dog, and 2 chinchillas so needless to say I have a lot of pet hair floating around. The vacuum does an amazing job at cleaning virtually all of the pet hair among other dirt and debris from my floors. However I do have a couple gripes with it. First, it is a very loud unit. It almost rivals a traditional vacuum in terms of noise. There is an option for “quiet” operation but take that with a grain of salt because it is still very loud with that enabled. Second, the front bumper seems to get “stuck” a lot. It’s almost every time I run it I have to tap the bumper to fix it otherwise it’ll dance in a circle thinking it’s constantly hitting a wall. That being said I would suggest someone be home while the vacuum unit is running, just to help ensure it cleans your home and not just a small circle. The mop works very well. It’s good to help maintain clean floors and works well on all hard surfaces. This unit I would suggest running while you are not home. My house is only 1800sqft and it takes the mop about 3 hours on average to do just the living room and kitchen. It will auto detect carpet surfaces and avoid those areas, but this unit will take a long time to clean. This unit will not deep clean so anything that requires a little more elbow grease will need to be hit with a traditional mop. The one thing I love is that both units will communicate to one another. So you can start a new job that has the mop clean after the vacuum is done without the need of opening your app back up to start them individually. I’ve seen this bundle go on sale multiple times, if you can get it while on sale it’s 100% worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Best purchase ever

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up was surprisingly easy. Download the app, connect the device to home wifi and it's all good to go! Allowed the machine to charge to 100% and then allow it to go for a few rounds, to map my place. It could easily detect different rooms within the house, and for those that it couldn't, you could actually edit to split the zone into different zones. The vacuum and mopping are amazing. Best purchase ever ♥️

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great robot vacuum and mop

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    About 2 weeks in and both have done exactly what they need to do. Setup was easy and map runs were done the day I got it setup. The roomba did get stuck in one spot during mapping but now doesn't seem to be an issue. The beta mode on the braava lets it go over threshold by simply putting up a zone. The map itself is great with the clean and keep out zonrs and its easy to edit areas. I recently synced it to google voice and it works great. Whether I'm near or far away they go to work when I ask them too.

    I would recommend this to a friend
  • Pros mentioned:
    Mop, Vacuum

    Rated 5 out of 5 stars

    Must Buy in today’s times

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our first foray into the world of Robot vacuums and must say I personally am blown away by it. We have owned it for the last one month or so. We chose the S9+ iRobot Roomba since based on my research, it is the best robotic vacuum at this time. So far it has fit this bill perfectly. The installation was very simple and my daughter did it since she was so super excited about it that she would not wait up for me. So by the time I got to it, she had already installed it and kept it ready to go. We put in the laundry room and it does not take much space. We started the mapping run on day one of installation. It took a good 5-6 hours and we had a bit of doubt as to what exactly it was doing. But apparently this robot learns and now we have a daily schedule that vacuums the most frequently areas which it finishes in an hour and 10-12 mins like clock work. We have tiles on the first floor with carpet in two rooms. The vacuum switches from tile to carpet mode effortlessly. The vacuum’s suction (S9+ has the highest suction in current range of iRobot vaccums) seems just right. I am amazed at how the vacuum navigates itself through the maze in your house. The careful drive feature does work and it does not bump into objects. Also it seems to clean in areas that our usual vacuum does not reach. Although my wife would occasionally sweeps the floor to bring dirt from under normally stationary objects like sofa etc, it is not needed everyday. For the daily quick clean, make sure though that there are no dangling wires that may get entangled in the vacuum or any clothes. The vacuum can get stuck if there are clothes lying around. We do “clean everywhere “ deep clean on the weekends and that job finishes in about 5 years. If I had to suggest improvements, I would say somehow if they can make it more quieter in future, it would be awesome. Also I know this is asking too much, but if it can do stairs and go on second floor too. :) Little bit regarding the Mop. We were debating whether we should buy the Vacuum and Mop combo but decided to go for it since Bestbuy was giving a nice discount on the combo during the Black Friday sale. The mop does a decent job, is very quiet and even tells you if you forget to fill the cleaning fluid. It takes a long time though so if anything, that is what I would ask for improvement. All in all, very happy with the purchase!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roomba has been a great purchase and our floors have been much cleaner. Although it still needs help every so often, it’s nothing that is a problem. It took a few runs to figure out our floor plan, but now it can identify assigned rooms. The best job it does is scaring the kids into making sure all their stuff is off the floor! Would definitely recommend the self emptying option. The Braava, or mop robot, that came with the Roomba had issues from the start. I have contacted customer service and after agreeing it had issues, are sending us a replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Cleans well

    Rated 5 out of 5 stars

    Roomba vacuum and map

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am surprised by the work of this combo. I definitely love it. Don't wait any longer and buy yours. leaves the floors very clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Netflix and Vacuum/Mop? Yes Please

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a few hiccups setting it up, and didn’t help when the whole cloud service through AWS went down the day after we got it. But since that got fixed been running fantastic! Vacuum works great and the self empty is a must! We have used it for a week and a half straight and haven’t had to empty it yet. The only negative is the mop not being able to cross thresholds that are a little tall. It confuses them with a rug. The mop action however is great, no streaks or leaks. I had to play with it a bit to get the no go zones and rooms mapped but once it’s set we can just pick rooms and let it go. We have a standard clean pattern with Vac/Mop with the press of one button. I would also recommend a strong internet connection since it has to go through the cloud for the maps. We have DSL and it’s hit or miss to no fault of iRobot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Combo! Excellent Vacuum machine, very stro

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this combo! The vacuum is really powerful and can be adjusted. The suction is really strong. I have j7+ and definitely s9 is a better vacuum machine. It does the mapping accurately but the only downside for this is when you have pet mess since s9 cant detect it and avoid. I always make sure there’s no pet mess on the floor before starting.. The mop serve its purpose, it does clean my LVP well… One more thing iLove about this vacuum robot. It is very good at cleaning Corner of the walls

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roomba vacuum and mop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very convenient product with two dogs in the house, but it’s doesn’t clean as good as I would have wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these products. It took about a day to figure everything out but has been worth it. The Smart maps and scheduling is awesome. My Wife and I do not need to spend anytime doing this anymore.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The perfect combo

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The combination is great! The only downside is the errors and the vacuum is loud.

    I would recommend this to a friend
  • Pros mentioned:
    Cleans well
    Cons mentioned:
    Expensive

    Rated 1 out of 5 stars

    Cleans well when it works!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had the S9+ bundle with M6 Braava Mop for about 2 weeks and I have to say I am not impressed. I will admit it does a good job when it works. I get an error message everytime I try to use it and I spend more time on the phone with customer support than I would if I vacuumed myself. The M6 mop does a good job if you have 3 hours to kill. I don't feel I can leave it alone because it has gotten stuck multiple times. Another important point is that iRobot advertises that the vacuum and mop can sync to clean together, but that is not entirely true. It can not be scheduled to do that even though the app has a setting for it. Customer service told me that it will eventually be available in future software updates. However, if you set it as a new one time job it will work together. Overall it does clean very well, but for the price, I could not recommend it to anyone. Until iRobot fixes all the kinks save your money and don't make this purchase!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love this set!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had our Roomba set for over a year and have loved them. They do a great job keeping our floors clean!

    I would recommend this to a friend
  • Pros mentioned:
    Mop

    Rated 3 out of 5 stars

    Cleans very well

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the design and it picks up literally EVERYTHING! so make sure your floors are clear if items that will damge the machine. The bristles wear a little fast but the machine cleans well. The only problem i find is that it takes long to clean entire job because it truly doesn't start where it left off. I really don't like this because I'm want to know how long it truly takes to clean the area but it seems to start over and clean certain areas repeatedly

    I would recommend this to a friend
  • Pros mentioned:
    Time saver

    Rated 5 out of 5 stars

    Best investment ever

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who would have though a Vacuum Cleaner could be a good investment. But let me tell you. It is. 2 things in life of great importance. Time and Energy. This product, saves you tons on both those items. The combo saves you a great deal of time and leaves your home cleaner than could ever be.

    I would recommend this to a friend
  • Pros mentioned:
    Cleans well

    Rated 4 out of 5 stars

    I ❤ my Roomba and Braava

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love our roomba, makes the floor feel as if it's already mopped

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Best mother's day gift!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gift I've ever gotten for mother's day. What's better than not sweeping or mopping again! Very easy instructions, I do like techy stuff though. Just make sure to treat it with love, clean it and make sure nothing is on it's way cause it will def eat it lol I just love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great products

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both these devices are amazing I have hardwood floors I have to clean every week for them to look nice and this combo does it for me great products. The robots have a learning curve that’s frustrating they get caught and can’t return but after running them 3 days in a row that has been cured so try not to be turned off by the early issues it gets better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I appreciate the help, but .....

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum is quite good, mapped the house quit easily and rarely gets 'lost' or trapped. The mop does not seem to have the same level of tech sophistication and has yet to mop the whole house successfully; its far better with shorter, one-room assignments .

    I would recommend this to a friend

What experts are saying

Powered by alaTest

Rating 4.5 out of 5 stars with 7 reviews

The analysis of all aggregated expert reviews shows that the reviewers are positive about usability. Editors have mixed opinions about price. Using an algorithm based on product age, reviewers ratings history, popularity, product category expertise and other factors, this product gets an alaTest Expert Rating of 88/100 = Very good quality.
  • Tom's GuideRating, 4 out of 5Meghan McDonough on April 29, 2020

    iRobot Roomba s9+ reviewThe Roomba s9+ is the most expensive robot vacuum and disposal combo on the market. But it's worth it.

    Full Review
  • Digital TrendsTerry Walsh on October 18, 2019

    iRobot Roomba s9 Plus Review: A nearly perfect robotPacked with the latest technology, iRobot's top of the range Roomba delivers leading-edge features like a self-emptying dust bin, smart multi-floor mapping and super-simple app control. But in terms of cleaning performance, it's simply the best

    Full Review
  • T3Rating, 5 out of 5Derek Adams on December 8, 2021

    iRobot Roomba S9+ review: the best robot vac for suction power and efficiencyiRobot's flagship Roomba S9+ is still one of the most efficient robot vacs money can buy

    Full Review
  • Pocket-lintRating, 4.5 out of 5Britta O'Boyle on February 28, 2022

    iRobot Roomba S9+ review: The best robot vacuum cleaner?Is the Roomba S9+ robot vacuum cleaner worth its hefty price?

    Full Review
  • techhive.comRating, 4.5 out of 5Michael Ansaldo on November 5, 2019

    iRobot Roomba s9+ review: this robot vacuum's advancements are worth the money if you can afford itThe self-emptying Roomba gets a new design, improved navigation, more powerful suction, and the ability to couple with iRobot's Braava jet m6 robot mop to perform tag-team cleanings.

    Full Review
  • iphoneincanada_caGary Ng on April 1, 2020

    iRobot Roomba s9+ Review: Robot Vacuuming Done Right, But It'll Cost You | iPhone in Canada BlogThe iRobot Roomba s9+ is a powerful robot vacuum with sophisticated smarts, but comes with a hefty price tag.

    Full Review
  • cnet.com.auBrian Bennett on August 30, 2019

    iRobot Roomba S9 Plus vs. Neato Botvac D7 ConnectedWhich robot vacuum is the right one for you?

    Full Review