Customer Ratings & Reviews

About 2 weeks in and both have done exactly what they need to do. Setup was easy and map runs were done the day I got it setup. The roomba did get stuck in one spot during mapping but now doesn't seem to be an issue. The beta mode on the braava lets it go over threshold by simply putting up a zone. The map itself is great with the clean and keep out zonrs and its easy to edit areas. I recently synced it to google voice and it works great. Whether I'm near or far away they go to work when I ask them too.

Great looking combo! The S9 is a great vacuum. It does have the tendency to be fairly loud when operating. I recommend running when away from home or when not in meetings or trying to watch television. The disposal bin is a definitely worthy of the “+” for the S9. It makes emptying the vacuum less of a chore each time the vacuum dust bin is full. I did encounter the dreaded Error 31 upon setting up my vacuum and had to exchange it based on the recommendation from iRobot support. Mapping with the vacuum was a breeze, just ensure floors are clear and it doesn’t trap itself in rooms. The ability to customize floor plans and specify areas to clean was quite nice. Also the ability to team with the Braava m6 to mop after vacuuming an area is nice. I would definitely recommend the S9+. Now the Braava m6, the dumber twin in this duo. While it is beautiful it lacks some of the smarts of its S9 sibling. Mapping the house was difficult. It would consistently get lost and not find its way back to the base. I have yet for it to complete a cleaning without requiring my assistance to place it back on its base. The m6 also cannot operate in dark or dimly lit rooms. It will either not leave its base or would get lost when navigating to a darker area of the house. Please ensure lights are on when it’s in use. It would be great if there was a m6+ equivalent that had an cleaning solution refill tank. It does a decent job cleaning medium to light spills. Do not expect this product to replace doing a thorough mopping. It should be considered as an assistant to keep floors clean and tidy. I recommend the Braava m6 with caution. If you have a well lit home with minor spills, then the m6 is for you. Some other frustrations to note, both the S9 and Braava m6 must perform their own mapping of your home rather than having one machine map the home and sharing the home map between the two machines. Also, in order to use them as a pair those individual maps must be created otherwise the feature won’t work for cleaning certain areas. I also wish the iRobot app would share information of where the vacuum and mop are currently cleaning to make them easy to find if an error occurs. It only sometimes very briefly show the room being cleaned while it’s operating. I’d an error occurs that information is not available and you must make the machine play a sound to locate it (if the battery hasn’t died). These products are good (when they work) and look great if you prefer your appliances to match aesthetically. However, there is definitely room for improvement especially with the m6.

Have only had this unit for a few weeks, but the early results are excellent overall. Set up for both the vacuum and mop were simple. Vacuum: Mapping for the vac was quick and easy and the companion mobile app gives you plenty of options for establishing doorways, no-go zones, setting a schedule, etc, etc. We have a sunken living room and the stair detection works perfectly to stop the robot from going over the edge. We also have 2 dogs and this vacuum covers about 1800 sqft of hardwood surface and keeps the floors clean of dirt and debris and - most importantly - dog hair. Only real complaint with the vac is that it's LOUD. Even with the Quiet Clean setting enabled in the app, this thing is still loud. Not as loud as a traditional upright vac, but loud enough that you can hear it running from anywhere in the house. And if you're having a conversation in the same room as the vac, you better talk loudly. Light sleepers will not want to schedule this bot to clean overnight. Braava Mop: Probably too early to give an accurate grade, but so far so good. Because of the size of our house and the limited cleaning capacity of the mop, we do need to break up the cleaning routines a little bit and only have it do 2 rooms at a time, otherwise it will run out of water/solution before finishing. Mapping proved to be a little more difficult with this bot because of a transition strip on the floor separating the kitchen and laundry room. It went in the laundry room just fine but it wouldn't cross the strip to come back out. Fortunately, the app allows you to designate thresholds where ever you want. Once mapping was complete, I was able to place a threshold in that particular doorway and how the bot goes back and forth without issue. Seems to do a decent job keeping the floors generally clean, but I feel like I'm still going to need to do an occasional mopping of my own to get in corners and other "precision cleaning" that the bot can't do. This is a very quiet unit though. You can barely hear it even when it runs right by you. iRobot App: This is where Roomba makes it's money, imo. We got this bundle to replace a Shark IQ vacuum primarily because the Shark app was absolute garbage with limited functionality. Smart tech is only as good as the app that controls is and the app for these bots is excellent. Designating and labeling rooms, no-go zones, and even setting the order in which you want your bot to clean rooms is quick and easy. I can't rave about the app enough. Added Bonus: Alexa compatibility has also been flawless so far, which makes it great if you need a spot cleanup in between your scheduled cleanings. Just tell Alexa to vacuum or mop the kitchen or bathroom or wherever you need it to clean while you focus on doing other things. Overall, we're very pleased with this purchase. But keep in mind that you will still need to do a little cleaning up after them from time to time, but they're great for handling routine cleaning which frees us up for so many other things.

Constant mapping issues. Constant error messages. Can’t dock itself. When we dock and start a new job, it gets lost and tries to dock itself again. I’ve replaced the wheels in the vacuum twice. The battery has also been replaced. The mop has been used rarely (maybe a dozen times or so) being that just using our swiffer is simpler/easier. Even still, the mop will do 2 passes, then fault. The mop also never docked properly since day 1 regardless of location. I cannot stress enough how stupid I feel paying over a thousand dollars for these ugly, buggy, non-functional pieces of “technology.” OH, and they require the lights to be on to clean. So overnight cleaning is not an option and the vacuum is so loud that my spouse and I cannot have a conversation, or watch TV at a reasonable volume if we’re home while it cleans. Just get a dyson stick. We have 2 children under 2 y/o and this was supposed to help and the dyson is far easier/faster. iRobot was a COMPLETE WASTE.

The M6 mop works flawlessly. Really happy with it. Maps really well, mops in a pattern that is efficient. The S9 however, is a different story. I have one room with carpet and takes over 2.5 hours to vacuum on average. This is due to the recharging. Starts vacuuming before being fully charged, then has to return to be charged again. The vac does not vacuum in any pattern that makes sense. I've remapped and it didnt help. Just to vacuum downstairs it starts with a full charge and results are on average: 2.5 hours of vacuuming and 2.75 hours charging in addition. On tile floors, the vacuum runs on lower setting and can run longer, but still seems to get lost of what it is doing/where it is at.

The vacum is top notch but if the best mop robot is the m6 then id rather do it myself. The mapping on the m6 just isnt worth it and it also has trouble docking itself. Tough time figuring out the rug and difficulty going in and out of bathrooms. I guess it would be great if u lived in a square empty room. BUT THE VACUM IS TOP NOTCH. It would be nice if the mop used the same map as the vacum and made adjustments from the already mapped vacum technology.

After having an older generation Roomba, I was excited to buy this new combo package to add some advanced room features and mopping to our house cleaning routine. Unfortunately, my experience was almost immediately soured by poor packaging, navigation, and customer service. Firstly, upon arriving, the s9+ made a horrible grinding noise when vacuuming around the house. After doing some research, it turns out their is a known defect where the brush housing is bent, causing the brushes and plastic framing to grind on the floor. I decided to put in a ticket for that. Meanwhile, I opened the Braava box to find that it had a defective lid. As soon as the mop bumped into something, the lid would spring open and fling the door clip across the floor. No worries, I thought. I'll open a ticket for that as well (while referencing my original ticket number) and just taped the lid shut in the meantime. Over the next several days, both the vacuum and mop really struggled to create an accurate map of our home and would often get lost- even in fully-lit rooms. In addition, they would complete jobs without ever going to rooms that were already on the map. This really added to my initial frustration as our several generations old Roomba could more easily navigate around the house without such erratic behavior. After a week, I still had not received a response to either support ticket opened with Roomba, despite them saying I should receive a response within 48 hours. Finally, after 9 days and as I was packing up the robots to return them, I received a response to my first ticket. They said they were in the process of switching customer service platforms and that led to the delay in responding. Sadly, I had enough at that point. I'm really disappointed by just how poor my experience was with this new generation of Roomba devices. I used to recommend them to everyone but now I'm more cautious about choosing them again. It seems they've gotten too comfortable at the top of the market and have been slow to adopt newer features like LIDAR for faster mapping and enhanced obstacle avoidance. In addition, these newer Roombas, while elegant-looking, don't seem to have the durability that the older devices had.

It took forever to get the mop and vacuum mapped well enough to meet expectations. After 2 false starts it finally worked out. The vacuum works almost as well as me and my dyson. The mop is ok, but don’t expect it to scrub. Be sure to swap mop pads (i use the washable) after each job. The vac is good at letting me know when to change the bag or clean rollers. I have all the rooms set up and a couple small zones. We have 6 dogs so both get used frequently, but I always do a quick inspection before starting to avoid issues.

I like the roomba a lot. Cleaning very well. Stays connected but the mop I am not in love with so far it’s not mapping well and really just doesn’t clean like I thought it would ? I keep trying though.

The robot vacuum is top of the line. I am very satisfied with how it works. I had to return the base because it stopped working after a week, but support sent out a new base immediately. It mapped my house and I can send it on jobs to clean specific rooms. I have some issues with the Braava Jet mop. It frequently gets confused where its at and does not map well. It also doesn't work well pairing with the Vacuum for jobs they way it is supposed to. I don't know if it is an internet connectivity issue or what, but the vacuum doesn't seem to have the same problem.

Overall I am very pleased with my iRobot vacuum and Brava jet. It was somewhat challenging to get the Roomba to map the rooms correctly, but after doing some additional reading online and having it remap the entire house, it is working very well. I am happy with the Brava jet, only complaint there is that if you want to use anything other than water, you have to buy the iRobot proprietary solution. Would be nice to be able to use my regular floor cleaner solution.

I had better expectations for these products. Mapping of house gets better after a whole week; however, very often both, the mop and the vacuum, die whenever they run out of battery and they don’t return to charging station by themselves so you have to pick them up. Also, when they finish they don’t send you a detailed map of their daily work as other robots do (such as the Neato). They’re not as detailed as described by people.

Mop is great, you can see it has a great pattern and gets the job done pretty good. The vacuum is another story, it’s all over the place. It has no pattern on it vacuuming then it will keep going back and forth from one spot to another like it is confused. It’s has mapped rooms that do not exist, not sure how that happened. We’ve had it for over 4 months already and we have it in our kitchen, to this date it will still leave the dock and head straight to our kitchen table and work it’s way around the chairs legs, which takes at least 3-5 minutes instead of going around the table which would take seconds!!!! We have an Australian shepherd and it does do a great job on picking up his hair so that’s where the 2 stars comes from and that is the only reason we did not return it, we have just learned to live with the dumb vacuum lol.

I don't have to vacuum or mop manually - sold. But this is not entirely true. This set is probaby good for low traffic areas; but with children tracking in and out and dropping stuff on the floor, it is not great for deep cleaning, even on deep cleaning setting. So, I still need to follow up on "dirty" areas mannually were elbow grease must be used. Now, the idea of the set is great. One would hope that when I return home the floor would be clean after setting it to run while gone. Then there is the issue where something happens while you are gone. For example, they get caught on something that your child forgot to put up. So in the end, the floor is not cleaned. Also, for some reason, they miss entire sections of the pre-mapped floor. Sometimes this happens because they bumpt into something that was not originally mapped because it was moved an inch to the right or left. Also, I still find myself putting up chairs so that it can fit under the tables well.

Love the color with this bundle. Vacuum does an amazing job. I would like to see the mapping system improved as it looks nothing like the actual floor plan of the house. Overall would recommend.

Love my s9 vacuum,my house is so clean and tidy. I would say its map system is very good and it make sure to go to every corner and clean. Mob is also good its just that I am still having problems with finalizing the map it miss portion of floor, but it works fine too.

Mapping with Braava Jet m6 is an issue. I need to delete map over an over again. Still pending my final map. I got software update looks now is a little better. I have some some black mats sensors doesn't work on that area. I figure this out after some reading.

The iRobot team works very well. The only down side would be the long double runs for mapping the household layout. I recommend purchasing the team if you have multiple floor surfaces. We sweep everything first and send out the mop to the tile floor after. We love being able to select which room to clean and when, Great for a busy house!

The vacuum is great. The mop is kind of meh. It didn't do nearly as good a job mapping the house as the vacuum. Would highly recommend the vacuum stand alone and not worry about the mop bundle.

Love it but wish it was a little quieter. My map keep disappearing that makes me unhappy