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Customer Ratings & Reviews

Your price for this item is $419.99
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The comparable value price is $1,449.00

Customer reviews

Rating 4 out of 5 stars with 615 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers consistently note the strong cleaning performance and ease of use of the Roomba s9+ and Braava jet m6 bundle, with many praising the combined vacuum and mopping capabilities. However, a significant number of users point to issues with the noise level, mapping inconsistencies, and occasional navigation problems. Some also mention concerns about battery life and the overall cost. Despite these drawbacks, many appreciate the convenience of the automated cleaning system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-12 of 12 reviews
  • Pros mentioned:
    Cleaning performance, Mop

    Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum that is actually pretty smart. I think the vacuum alone is worth the money. The smart mop is a nice bonus, but I don't know if I would have purchased it on its own. Since I bought the products, I did no vacuuming and there is no visible dust on any floor.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Mop

    Rated 5 out of 5 stars

    Great products

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The roomba is able to keep our floors clean. With 3 dogs there is dog hair everywhere and it’s nice to be able to tell it to vacuum even when we aren’t home and can come home to a clean floor. The mop feature is great for basic cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Mop

    Rated 5 out of 5 stars

    Clean House at all times

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new bestfriend. Vacuums for me whereever i want then mops after. My house is always clean and everytime i have people in the house, i dont have to worry about cleaning bec my roomba is there.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Mop

    Rated 5 out of 5 stars

    I robot combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this combo for my downstairs and its a really nice combo it vacuums and then it mops my tile area nice

    I would recommend this to a friend
  • Pros mentioned:
    Mop
    Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    I robot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was very beautiful I love the mop and vacuum, but it was to much work on starting it up every 20 minutes ,plus it kept on getting stuck

    I would recommend this to a friend
  • Pros mentioned:
    Mop

    Rated 4 out of 5 stars

    Good mop and vac

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive, but works well. Mop is amazing and vac has good suction

    I would recommend this to a friend
  • Pros mentioned:
    Mop

    Rated 3 out of 5 stars

    The mop isn’t that great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum system works great. The mop is always lost and always needs assistance or a reboot. I’ve had to re-map the house twice already. But when it does actually work it does a fantastic job. But it’s really rare that the mop works on the first go.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Mop
    Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    S9+ Defective, Doesn't Work

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defective product that has already been replaced once for constantly failing jobs with error 31 and 21, and the replacement did the same thing within a month. Do not buy this product, it is defective. The Brava M6 mop is great, and I recommend that, but buy someone else's vacuum.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Mop

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Life saver. Vacuum and mop work great. Makes a huge difference

    I would recommend this to a friend
  • Pros mentioned:
    Mop

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t picked up a broom or mop since I bought this package.

    I would recommend this to a friend
  • Pros mentioned:
    Mop

    Rated 5 out of 5 stars

    Great Vacuum and Mop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum and mop. Works great to keep the house clean.

    I would recommend this to a friend
  • Pros mentioned:
    Mop

    Rated 1 out of 5 stars

    Not working out of the box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum hasn't worked out of the box. We finally got through to iRobot and they are sending out a new one but they are on back order for several weeks. Now my return window to Best Buy just expired. This vacuum better work as advertised or I will be very disappointed and out a lot of money! The mop seems to do a good job so far but haven't used it more than once since we don't have the vacuum.

    No, I would not recommend this to a friend