Customer Ratings & Reviews

After less than 3 years, the plastic around and on the battery is disintegrating making the mop useless! Up until that point, it worked okay.

Don’t get this one apparently you pay more and get less. Found that out the hard way. Thinking it will avoid “obstacles” The mop is for very light surface cleanings you will still need to hand mop the floors if you live with more than 1 person or an animal.

After using this vacuum a maximum of 10 times, it started showing errors due to the main vacuum component. After contacting support, they sent a replacement part for me to fix it myself by watching a video (ridiculous, as I bought a robot to save time, not to waste time doing mechanical repairs). Once repaired, it worked for another five uses before a new error occurred, this time related to the battery. To give you an idea of how little this item has been used, the brushes are still new without a single scratch. Frustrated with the situation, I went to Best Buy, as I have a 2-year warranty. At the limit of my patience with a product that has only given me problems, I decided to stop using it. Best Buy had to charge me a fee to try to repair the vacuum. This is definitely a problematic product that isn’t worth the price. On the other hand, the robot mop works without issues and does a good job. Apart from the water tank being small, I’d say it’s a good product for a small apartment

Mop is great, you can see it has a great pattern and gets the job done pretty good. The vacuum is another story, it’s all over the place. It has no pattern on it vacuuming then it will keep going back and forth from one spot to another like it is confused. It’s has mapped rooms that do not exist, not sure how that happened. We’ve had it for over 4 months already and we have it in our kitchen, to this date it will still leave the dock and head straight to our kitchen table and work it’s way around the chairs legs, which takes at least 3-5 minutes instead of going around the table which would take seconds!!!! We have an Australian shepherd and it does do a great job on picking up his hair so that’s where the 2 stars comes from and that is the only reason we did not return it, we have just learned to live with the dumb vacuum lol.

It cleans & mops ok. My issue is it takes more time than if we just swept & mopped the old fashioned way. We move several things each time like rugs that the vacuum would get caught on. It struggles to find its way out from under items with legs on the floor like stands & chairs. It keeps retracing where it’s been-it doesn’t efficiently follow its map. It had trouble returning home then support told us the vacuum & mop couldn’t be close together (not mentioned in instructions). I didn’t want two separate home bases. Too much money for the benefits we see.

I love the way this set looks and how it matches. The mop worked wonderfully, but the S9 I received was a dud. After a few minutes of mapping or vacuuming, it would give error 31 (communication error) with a red light ring, or error 21 (navigation error). I rebooted it several times like the app suggested, to no avail. I even factory reset it with no luck. iRobot customer care apparently didn't plan ahead to keep any warranty replacements in stock, as I was told my S9 needed to be replaced, but a replacement was several weeks out. iRobot needs to get their stuff together. I ended up just exchanging mine for one of the many bestbuy had in stock. One other major gripe I have is the dustbin design. The spot where the sensor reads how full it is tends to get stuck dirt, tricking the sensor into thinking the bin is full even if it's been emptied. It's also very difficult to get to that spot to clean it.. I had to use a qtip to clear the dirt. I know I'm not the only one to experience errors with this vacuum. I don't understand why this vacuum has been out for at least a year now and there are still seemingly widespread issues. Especially when they are asking for such a high premium. iRobot, get your quality control in check. With how much money you guys ask for your products, there's no excuse to have sub par quality control. It's not a premium experience to have to deal with such a rigmarole with warranty only to find out you guys don't have any replacements to cover warranty issues. This is ridiculous.

Vacuum is outdated and needs major updates to remain competitive in todays market. While it does a good job cleaning it does a terrible job navigating the space. To accomplish vacuuming of one floor takes nearly 4 hours (including charging time) often gets lost and does not have any object avoidence. IRobot/Roomba is way behind competitor offerings such as RoboRock.

Could not get over a transition from laminate to tile flooring. It would get stuck and spin it's wheels, and go back and forth and manage to get over the transition 1 in every 10 attempts. Had trouble with getting around kitchen bar stools, would bump into them and then sit and spin around in a circle for 5 minutes like it was trying to figure out where it was. After mapping house told it to clean just the kitchen (the room the base is in) and so it left the base and then went to living room and proceeded to bounce around and never went to the kitchen to clean. After 10 minutes it gave up and returned to the base. Vacuuming ability was ok, it would get about 90% of the dirt up in the areas it vacuumed.

I have had the brava m6 for a year and a half now, and it still hasn’t mapped my whole house. The one time I thought it had been successful, there was a message that stated that due to iRobot’s error that map could not be used. Also, there is a design flaw with the float in the water tank. There is a repeating error message to fill the tank. There are several YouTube videos by owners of this machine demonstrating how to get the mop to reset after receiving said message. I have lost hours of my time trying to get this mop to work as it should. I have a lot of experience with home automation, so let’s not chalk these machine flaws up to user ignorance.

I do like the iRobot, but this one is a little bit noisier than my previous i7 so I am a little bit disappointed and for the price not satisfied

Overall I am happy with the vacuum’s operation and base station storage. The mop on the other hand has had several issues with getting lost/stuck, to being unable to register that the water tank is full even after resetting the bot. To make matters worse I cannot currently use the mop due to a battery failure and need to wait for the replacement. It’s only been 2 months and I’m starting to regret this purchase. One other think of note, the matte finish on these robots will be full of scuffs and scrapes if you have white baseboards/furniture. It makes them look dirty very fast but has no effect on operations.

Roomba is easy to map and run, but gets stuck on things easy and is very loud. Videos show mopbot following behind the Roomba, that does not happen, it waits until the Roomba is done, then starts, but doesn't necessarily go in the same room the roomba went in. Mopbot does not map rooms well at all. Wish I could return, but I'm outside my return window now.

We’ve had to make a return 2 times since our initial purchase. The first roomba worked perfectly good for 3 weeks then the motor gave out. We returned it and got the replacement. The replacement couldn’t even leave the base and run mapping. We are on our 3rd roomba and about to return as it leaves behind residue.

I’ve had my device for over a year now and I already need a new battery, I’ve had to call the company due to multiple errors I couldn’t resolve myself. As expensive as this device is, I was looking for more longevity and stability

It was really good while it lasted, and this is already our 2nd Rumba (first i9 though). I purchased the 2years extended warranty with best buy. then 2 months after this expired, it started with a intermittent beep noise and didn’t work anymore. I went to Best Buy for an exchange or fix… the response was (after even talking to the general manager of the store), that they could not exchange or repair it (not even if I paid for the repair). So I fell very frustrated and don’t think it is worth to pay 1000USD for something that doesn’t last.

Vacuum is a dream. No trouble at all and perfect on my 1700sf downstairs but the mop won't stop resetting itself for 2 days straight every 30 seconds. Needs to update software but says unavailable. About to return because I really need this set since I am having back surgery in a couple of weeks. Great concept but maybe not there yet especially at this price.

I give it two stars because when it was working, it’s great, but I’m now on vacuum number 3 and mop number 2. Just brought the new bundle home yesterday the the robots are doing what the broken ones did that just returned a few days ago.

Only lasted 2 years and a few days before it stopped working.....right after service contract expired

I wanted to like it, the vacuum seems powerful. For the price it’s not worth the hassle. I’ve been getting error messages and that it’s not fully charged even after re positioning it multiple times it’s either not registering that it’s on the dock or it’s sliding down because of the incline. It’s loud when emptying the bin and it’s not bag less. The mopping pads or dry ones as well are not reusable. I’m thinking of returning it and just getting the shark 2 in one again

Mop didn’t work as well as I thought it would and then vacuum wouldn’t chsyunless I put something heavy on it