Customer Ratings & Reviews
- Model:
- JUH377
- SKU:
- 4561575
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the numerous USB ports, ease of use, and compact size of the USB 3.0 7-Port Hub. Positive feedback also highlights its performance and affordable price. While some users experienced compatibility issues, the majority found it to be a convenient and effective solution for expanding USB connectivity. Concerns were raised regarding charging capabilities of some ports.
This summary was generated by AI based on customer reviews.
where's the on switch?
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can never tell when this product is turned on or in use
No, I would not recommend this to a friendBrand response from J5create Team
Posted .There is no power switch. Once connected to a computer, you can start attaching USB peripherals.
Some of the slots already work when they want.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the slots already work only at times. The chord is also not that flexible.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
Certain high power USB devices like external hard drives are best used plugged directly into the computer so that they receive the power that they need. This may be what you are encountering with your hub. If you have further questions or would like assistance troubleshooting this issue I would recommend contacting our customer service team. They can provide assistance by phone, email, or live chat. Their contact information can be found on our website under the ‘Support’ drop down or on the device packaging. Thank you for leaving your review.
Have a nice day,
j5create
decent
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.decent product, but only one of the ports is a "charging port"
I would recommend this to a friendBrand response from J5create Team
Posted .Hello, one port supports fast charging for smartphones, tablets, iPad up to 2.4A and the other USB ports supports up to 5 Gbps transfer speed. Thank you for your review, Beav.
Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this aa a gift. So I don’t know the quality of the product.
I would recommend this to a friendBrand response from J5create Team
Posted .Thanks for your review. Take care.
A fair job for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you only need to use this to connect things to your computer like cel phones or tablets then it’s a good purchase but even with the power cable that is included my computer wasn’t able to locate an external hard drive storage device when I plugged it into this hub.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Thank you for your review. Depending on the power requirements for the HDD. We recommend only connecting one HDD at a time with a power adapter connected to the 5V port. We also have JUH370 for high power USB peripherals. ** If you require further assistance; please contact the j5create Technical Support team and we will be glad to further assist if necessary. Thank you.
Disconnected Often
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did not work well. The overall design of the product is simple and it has a nice weight to it. However it continually disconnected no matter which USB port and no matter if I connected to a power supply or not.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Customer Service Department, so that they can get more information from you; in order to properly resolve the issue. Their information can be found on our website under the "Support" tab. Sincerely, j5.
Useless USB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been sitting on my desk unused since the start of the pandemic and we started working from home. I finally need it and only one of the usb ports work. I tried multiple items and cables to verify this. 7 usb outputs and only one works.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our customer service department for further information about this issue. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist in resolving this, thank you.
Useless! A total waste of your money.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total garbage!! I have this connected to a new Apple Studio computer and it is absolutely useless. It claims to support USB 2 devices - it doesn't. USB 2 flash drives won't connect at all. When I have a spinning disc and a SSD drive connected at the same time they will randomly disconnect after trying to open either device. Attaching the external power supple didn't help at all. The only reason I gave it 1 star is because I can't give it fewer. This is a total waste of your money. It makes a better paperweight than it does a USB hub.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .It's possible that if using high powered USB device on the USB 3.0 7-Port HUB, it may be drawing too much power causing it to disconnect and so fourth. The JUH370 7-Port USB 3.0 Industrial Hub with ESD and Surge Protection is another option.
Product might have been defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hub had a problem. I had several devices connectedbto it, among them a wireless mouse and keyboard. Right after connecting them to the hub, they would work fine, but after a few minutes they would stop working at all. That never happened with my other hub. Needless to say I had to return the product.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm very sorry for the inconvenience that this has caused you. Unfortunately all wireless devices, like your mouse and keyboard, would need to be connected directly to your computer in order to work properly and not go through a hub. If you would like assistance with a device that would better suit your needs, please don't hesitate to contact us. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to your livechat, phone, and ticketing services.
Thanks,
j5create
Could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only issue I have with this hub is that my Logitech G633 headphones don't get sound while plugged into the hub.
No, I would not recommend this to a friendGood for a while...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this USB hub about 14 months ago. No installation issues. It worked as it should for a while. Now four of the seven ports are dead.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Half the hub being dead is not a great feeling when needing to get work done. In the case where only half the JUH377 is working, it is possible half the hub has gone defective and in this case, being only 14 months in, we offer exchanges as our adapters are covered under a 2 year manufacturer's warranty. As long as you have proof of purchase, we will be glad to exchange it for you. Feel free to contact us with our information printed on the packaging and a rep will be ready to help.
Thank you for the input,
j5create
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not exactly what I wanted but it was the best available. Not a bad product
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Bestbuyer, If you would like more information on other models available that may better suit your needs or wishes, please don't hesitate to contact support and a specialist will answer any questions you may have and also make recommendations for you.
Respectfully,
j5create
Good, but...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On PC startup, hub requires unplugging and replugging to recognize devices.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
If you are still running into this problem you can contact our customer support team for assistance. Our contact information can be found on the j5create website under the ‘Support’ drop down.
Thanks,
j5create
I do not know I returned it unopened.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not the hub I needed, so I returned it, no problems or hassle
I would recommend this to a friendBrand response from J5create Team
Posted .Hello Alex,
I am sorry that this was not the hub you were looking for. We have a wide array of computer peripherals available at Best Buy:
https://www.bestbuy.com/site/searchpage.jsp?st=j5create
Thank you,
j5create
Not working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The parts plug did not fit and therefore I have not been able to use it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The host interface is USB Type-A and would connect to a computer with an available USB Type-A port.
Ensure that you are aligning the USB plug with the USB port on your device correctly.
USB HUB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hub works fine, but could be set up more convenient when plugging in or unplugging.
I would recommend this to a friendBrand response from J5create Team
Posted .Short on USB ports?; look no further, the JUH377 provides the user with 7 ports for adding peripherals - simply connect it and you're done.
Thanks,
j5create
Didn't work from the start
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product never worked for me. i purchased this product in July at the same time i purchased a new computer. Unfortunately, by the time i started to use the USB hub it was passed the return date allowed by best buy. When i contacted J5Create, they were helpful but i had to spend $ to return the product before they would send a replacement. I chose not to spend $20 to return a product that costs $30 to buy.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Thank you for reaching out regarding your USB Hub warranty claim. We understand your concerns and apologize for any inconvenience you've experienced.
As per our warranty policy, while the product is under warranty, we are committed to addressing any issues or defects to ensure your satisfaction. However, our policy does require customers to cover the cost of shipping the product to our service center for inspection and repair or replacement.
If you have any questions or require further assistance with the warranty claim process, please do not hesitate to contact our customer support team.
Thank you.
lied to
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the product seems great. i just wish I wasn't lied to about it. "no you won't need to plug the AC power in" when in fact, YES you do, you will need to or it will not work correctly. so before you go looking to buy this. make sure you have an available power plug otherwise, you will get connected/disconnected sounds your computer makes non-stop until you unplug it.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB Hub supports bus-powered or DC self-powered for power hungry USB devices.
Not Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's not bad but it did not take the card I was hopping for. I should of gotten the next step up.
No, I would not recommend this to a friendDead on Arrival - Best Buy Refused to Cover
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead on arrival. And Best Buy said it wasn't covered by Total Tech membership. Since I paid more to get it here so it would be covered, that ticks me off! (I missed the return period.)
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team for further information. Their information can be found on j5create website under the Support tab. Thank you.