Customer Ratings & Reviews
- Model:
- JUH377
- SKU:
- 4561575
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the numerous USB ports, ease of use, and compact size of the USB 3.0 7-Port Hub. Positive feedback also highlights its performance and affordable price. While some users experienced compatibility issues, the majority found it to be a convenient and effective solution for expanding USB connectivity. Concerns were raised regarding charging capabilities of some ports.
This summary was generated by AI based on customer reviews.
Stopped Working After a Couple Weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this USB hub for a few weeks and now its not working properly. My mouse and keyboard are intermittently working. Keys are acting stuck and will glitch out. Devices attached to the hub will cut in and out like they are getting unplugged. This thing is junk and Best Buy should stop stocking them. And the worst part is that the problems that other people and myself are seeing don't occur until after a few weeks. So good luck getting your money back for a $50 paper weight.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear that you had this problem with our device. Please don't forget that my customer service team is available to assist when issues like this come up. Our information is available on the back of our product boxes and on our website under the contact page. In the time since your review I hope that you've found a device that works for your needs and has gotten you up and running.
Thanks,
j5create
Works after some troubleshooting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to use a different USB cord than the one it came with to get it to finally work with my PC
No, I would not recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I have the hub filled, all items seem to move on a lag. 3/4 full, seems ok.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Mustanggt2007, Customer input is always welcome as it helps us improve. In regards to the lag, we recommend contacting the support team printed on the casing to speak with a rep and an agent will be more than happy to diagnose, troubleshoot and offer solutions.
Respectfully,
j5create
- Pros mentioned:Usb ports
Broke in 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great... while it worked. And then it suddenly stopped. It sat on my desk the entire time I owned it so no chance of operator damage being a contribution.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Mike,
I would like to apologize for the inconvenience that this has caused you. My customer service team is available to assist you in getting up and running and is available through several different methods to connect with us for your convenience. Our information can be found on the back of all of product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
- Cons mentioned:Charging
Only charges one port
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I came in requesting a USB hub to charge three goPro cameras at once. This is what they sold me on getting. Once I got home to test it I realized only one port charged.... the rest of the ports were only good for data transfer. What a waste of money for me.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .One port supports fast charging for smartphones, tablets, iPad up to 2.4A
Buyer beware, 14 day return/exchange policy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy doesn't back what they sell. I learned this today with their 14 day return/exchange policy. Item conveniently stopped working 20 days after purchase. I was told I have to contact the manufacturer. I told them to keep this garbage. Never buying another item from best buy!
No, I would not recommend this to a friendConvenient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed some extra ports and this was perfect. I had to give up a power outlet but...
I would recommend this to a friendTough with a MacBook pro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit works alright but at times items on my MacBook Pro connected are lost.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please use the DC self-powered for power hungry USB devices
Died after 1 year of use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My initial impressions of this hub were favorable. Its made of metal and has a power adapter. The USB 3.0 cable is included and is not something you need to purchase separately. However the item isn't a high quality item. The construction and appearance may fool you. Its another lower quality, cheaply made part that doesn't last long. I purchased this USB hub on June 2nd, 2016. On June 26th, 2017, the USB hub was completely dead. None of the ports worked or recognized anything plugged into the ports. Trying a different USB 3.0 cable between the hub and computer did not fix the problem. So, its obviously the hub that died. The hub died a little over 1 year after I purchased it, so the 1 year warranty already expired by a couple weeks. Therefore I'm out the that I paid for this hub. Its not worth the high price if it only lasts 1 year.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .It's possible there may be available updates for your computer. Being behind on updates could cause the device to not function as intended and in order to rule everything out we recommend contacting the Manufacture (of your computer) Support in order to have them assist you in properly updating your computer. Also try with another computer or USB ports.
Great connector
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it since I have many hard drives this lets me attach them all to my computer with a common devise!! I really recommend this
I would recommend this to a friend- Cons mentioned:Price
Worthless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your $104 and find something else…like avoid buying an Apple laptop.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .The USB 3.0 7-Port HUB is a PnP device, no software needed. . It works USB 3.0 devices, such as an external disk drive, webcam, keyboard n mouse, flash drives, etc. Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
USB 2 drives worked okay USB 3 did not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have a Mac don't get this hub, I own a video production studio Tried this and on several of my newish Apple computers, USP 2 works fine USB 3 not so much even though it says it is a USB 3 hub. Probably works okay on windows I don't really know but since I don't own any Windows computers that's really a nonissue for me
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi! I'm so sorry to hear that this happened to you! Since your review we've greatly improved all of our devices and drivers and continue to release new products to meet current customer needs. I hope that you would consider giving us a second chance so that we can show you the difference Thanks, j5create
Died too soon.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing did not last. It turns on but it struggled to handle multiple USB devices. After less than 10 uses it no longer powered my devices. I did plug it in to its power source.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Customer Service Department by Live Chat or Email, so that they can get more information from you; in order to properly trouble shoot our device. Their information can be found on our website under the "Support" tab. Cordially, j5.
- Cons mentioned:Charging
Only charges 1 device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to be a charging hub for multiple devices. When I had everything setup, I noticed that only 1 of the ports acts as a charger... I found a cheaper device which does what I need, so I had to return this one.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .One port supports fast charging for smartphones, tablets, iPad up to 2.4A
Drops connections
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept dropping connections on my daughters wired keyboard, mouse and headset. Looks nice with a slim profile and small footprint, but not much good if it won’t keep your devices connected.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please check with any available updates for our computer such as BIOS, drivers, chipsets, etc. through your manufactures website. For more information regarding the issue you are experiencing, we recommend contacting support and a specialist will be ready to assist in resolving this, thank you.
2018 J5create Port extender
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Port extender works fine. I use it with a Laptop
I would recommend this to a friendBrand response from J5create Team
Posted .Easily augmenting USB ports on a Windows, Mac, Chrome, Android device makes the JUH377 a handy gadget - thanks for the feedback!
Gratefully,
j5create
Not as good as I had expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device is very touchy. Sometimes it will work right and I can use the mouse. Other times, if its not sitting JUST right, the mouse won't work, or the other usb's won't work either.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm really sorry to hear about this! My customer service team is always available to help with problems like this and will do their best to get you up and running. Our information can be found on the back of all of our product boxes and on our website under the contact page.
Thanks,
j5create
Should have exchanged it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked right. I thought it might have been my devices, but on both a Mac and PC, various devices simply disconnect or aren't seen. Devices on PC are primarily peripherals such as joysticks, pedals, steering wheels, etc. I have barely used it; tried again recently with the hopes of it working, but now (on PC) I am getting messages that there's been a USB error and that the computer has to be restarted... WHAT? Went online hoping I might still be under warranty, but it was shelved for so long I forgot about it. I plugged in an old 4-port powered Belkin (without restarting anything) and it works perfectly. I'll likely never buy another product from this manufacturer.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi!
I'm so sorry to hear about this! In the year since your review, we have much improved our products and our drivers so I hope that you'll consider giving us a second chance! My customer service team is always available to help when issues like this arrive and their information is located on the back of all of our product boxes and on our website. We hope to win you back! :)
Thanks,
j5create
New out of the box never worked correctly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was just the device I needed for my children's charging needs. I bought about a three weeks ago, but my wife hadn't opened the product until today to start using it. Only one of the seven usb ports operates - the port nearest the ac port. The item is new out of the box, yet none of the other six ports operate. At all. I wish I had read the reviews on this product before buying it. You take a major risk buying J5 products as apparently they do not have quality inspections. Please, do not roll the dice on this product. Save yourself the time and money and buy from a better company.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
We appreciate your feedback on the 7 port USB hub. This hub is primarily designed for connecting USB peripherals like flash drives, keyboards, and mice to a computer; not device charging. If you are looking for a charging hub I would suggest the device below:
https://www.bestbuy.com/site/j5create-5-power-adapter-white/6255112.p?skuId=6255112
Thank you,
j5create
Ehh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the ports is bad — didn’t discover that of course until after the return period passed
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Test the port with different USB devices to confirm whether the issue is specific to that port. It's possible that the problem could be with the device you're connecting rather than the port itself. Ensure that your computer's USB drivers are up to date. Sometimes, driver updates can resolve compatibility issues and improve the functionality of USB ports. Keep in mind that one port on the USB 3.0 7-Port HUB supports fast charging for smartphones, tablets, iPad up to 2.4A. ** Feel free to contact j5create Technical Support if you require further assistance. Their information can be found on our website under the "Support" tab. Thank you.