Customer Ratings & Reviews
- Model:
- JUH377
- SKU:
- 4561575
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the numerous USB ports, ease of use, and compact size of the USB 3.0 7-Port Hub. Positive feedback also highlights its performance and affordable price. While some users experienced compatibility issues, the majority found it to be a convenient and effective solution for expanding USB connectivity. Concerns were raised regarding charging capabilities of some ports.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product does not support USB 3.0 as it is advertised I visited the website for driver updates. Nothing was available and no one to answer the phone. I'm so disappointed! I had hoped for better from this vendor, especially since their products is both featured and proffered at Best Buy - my favorite and "go-to" consumer electronics retailer. I will seek to replace this product asap. It's simply too slow and incapable of operating all ports at 3.0 speeds. SMH
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hello,
I am disappointed to hear that the hub did not perform to your expectations. The hub will be limited by the port that you plug it into on your computer. Our customer support hours and contact information can be found on the j5create website under ‘Support’.
Thank you,
j5create
hub connector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.operates as advertised. Will not surprise or excite you,
I would recommend this to a friendIt’s a cheap hub
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a port go out in less than a year. Not sure why only one is port is able to be used for phones or tablets that’s kind of silly but for the price it’s an ok hub
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Unfortunately, one port supports fast charging for smartphones, tablets, iPad up to 2.4A. Please contact our Support Team regarding the "port that went out" on our device. This product does have a warranty and they should be able to help you troubleshoot or set up a solution. Thank you.
It works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing fancy, but it works consistently and reliably.
I would recommend this to a friendNot compatible with Mac products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was advised this would work with my MacBook Pro laptop but it isn’t compatible. There is a Mac version that Best Buy doesn’t carry.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Purchasing an adapter that is not compatible with your Mac is never the best feeling. We apologize for the misinformation, inconvenience this may have caused. The JUH377 is compatible with Macs; it is possible that if you only have USB-C, there may not have been compatible ports on your computer. In this case, we recommend the JCH377 which connects via USB-C. Feel free to contact support on the packaging for further information and an agent will be glad to help.
Thank you for the input,
j5create
usb
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product for all my jump drives! Between wireless keyboard and mouse I ran out of slots.
I would recommend this to a friendWorks but has order dependency issues.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This hub works but there are order and location dependency issues. I have 5 USB products attached to my ASUS laptop and they work when they are configured in a certain order and location between the laptop and J5.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .CEBJR, we would like the opportunity to look into the issues you are experiencing when it comes to the JUH377 not working with everything you connect to it. Although the hub is designed to work with mice, keyboards, flash drives, web cams, we would value the chance to troubleshoot and see what can be done. Our contact information can be found on the website and an agent will gladly assist.
Respectfully,
j5create
Ports stop working
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for 6 months it was great from day one but one day nun of the ports worked except the port closet to the power input.
I would recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you. This product does have a 1 year limited warranty and they should be able to help you troubleshoot or set up a solution. Their information can be found on our website under the "Support" tab and a specialist will be ready to assist you. Thank you.
To expensive and does weird stuff
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Usb cord to short, charger is none standard usb connection really tight. Wouldn't identify one of my external hard drives. Cause rgb light to not work on my keyboard.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you. Their information can be found on j5create website under the Support tab. Thank you.
IDK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device was not the correct one I needed. When I tried to return it, I was told it could not be returned because I exceeded the 14 day return policy. During this pandemic, I was trying to limit my exposure. I waited until my next store pick up was available to return this item in store. I am sure this device works great, but it was not the item I needed. I was not satisfied with the 14 day return policy, because I tried to return it about 1 month after and I was denied. I think your return policy should be extended from 14 days.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Hi Jared,
I apologize for the inconvenience this has caused you. Please contact my customer service team for an exchange of this device so we can get you the correct one for your set up. Our information can be found on the back of all of our product boxes and on our website under the support tab. There you can find links to our livechat, phone, and ticketing services.
Thanks,
j5create
Pretty Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave 4 stars because it kind of slows down connection a bit for my devices, but still works okay
I would recommend this to a friendBroke fairly quickly, twice in a row
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Due to lack of options from Best Buy for large hubs, I'm now on my 3rd j5create 7-port USB hub in about a year. BOTH of the first two had to be replaced after 2-3 of the 7 ports died within the first 4-5 months of use. I've only bought the third one because it was the only option available from Best Buy at the time, but I'll be switching brands once this one inevitably breaks as well.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We sincerely apologize for the inconvenience you experienced. This product does have a 2 year limited warranty and they should be able to help you troubleshoot or set up a solution. Their information can be found on our website under the "Support" tab. We also have the JUH370 7-Port USB 3.0 Industrial Hub with ESD and Surge Protection. It is designed to meet the advanced requirements of connecting a high number of devices in factories and office environments. Cordially, j5create Team.
- Cons mentioned:Charging
Nope
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning because everything I’ve plugged into this never charges or connects. Not happy
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We apologize for the inconvenience. One port supports fast charging for smartphones, tablets, iPad up to 2.4A. This Hub is a PnP and does not require a driver, just connect to a computer via USB. In order to narrow down the exact issue you are experiencing, please contact support by Live Chat or Email and a specialist will be ready to assist in resolving this, thank you.
AC Adapter died in a month or less
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AC adapter/plug died in about a month or less, that was the whole purpose of buying it. Only plugged in keyboard/mouse/headset not external HDD/SSD, so low power consumption accessories. Wanted to give this a try as I was in no particular rush but for longevity, definitely going back to Anker products and similar brands, those last a lifetime (in my experience).
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Please contact our Technical Support Team, so that they can get more information from you. This product does have a 1 year limited warranty and they should be able to help you troubleshoot or set up a solution. Their information can be found on our website under the "Support" tab. We apologize for the inconvenience.
An infuriatingly disappointing product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every few minutes, this hub stops drops connection to your computer for 5-10 seconds at a time. I looked online, and it is a known issue for this model, with no known resolution, except to return it and buy an A-k-r or a S-br-nt, like I should have done in the first place, instead of being impatient/impulsive and buying this in the store.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We're sorry to hear the USB Hub did not work out for you. We apologize for the inconvenience. Sincerely, j5.
- Pros mentioned:Usb ports
Frequent disconnects
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With only three or four devices, frequent disconnects occur. I purchased a comparable product from Anker and have had no disconnects using the same devices.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .MWM1, Frequent disconnects are inconvenient and I'm sorry to hear this was your experience. Depending on what is being connected to the hub, different suggestions would apply. In order to narrow down the root of the issue and offer solutions, please contact the support team mentioned on the packaging and an agent will be more than happy to lend a helping hand.
Respectfully,
j5create
Worked okay than quit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yet another one of the many sub par options best buy affords their customers. Worked find for 18 months then stopped working all together.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .We're sorry to hear the JUH377 stopped working after 18 months and would love the chance to turn things around. If possible, we would value the chance to troubleshoot to see if we can get it back working, or if necessary offer an exchange if still within the time frame. Our contact information can be found on the casing and an agent will be ready to lend a helping hand.
Thank you,
j5create
Not intended for use as power station.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 2 of these devices as they were advertised as capable of powering attached devices. Device only applies power to attached devices if it is plugged into a USB 3.0 port of another device. I am sure this was intended and have found an alternate use for these. This is by no means a standalone USB 3.0 power source.
No, I would not recommend this to a friendMake sure you have space -its bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Going into it I knew the battery pack would be large, but it was okay with it because I thought it would speed up my downloads. Unfortunately 4 of the 7 slots only work and its very slow.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Supports USB bus-powered or DC self-powered for power hungry USB devices
Works
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should. Enough ports for me. Yay yay yay yay.
I would recommend this to a friend