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Customer reviews

Rating 4 out of 5 stars with 350 reviews

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79%
would recommend
to a friend

Customers are saying

Customers love the UP3 Activity Tracker + Heart Rate's sleep, heart rate, and step tracking capabilities, frequently praising its accuracy and ease of use. Many appreciate the device's design and the accompanying app. However, some users experienced issues with the battery life, clasp, and fit, while others found the charging mechanism somewhat problematic. The band also received mixed reviews.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 350 reviews
  • Pros mentioned:
    Sleep tracking

    Rated 5 out of 5 stars

    Brilliant management of sleep and activity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been interested in a fitness band for some time and finally decided on the UP3 by Jawbone. I fell in love with the gold bracelet look then found that the tracking of my sleep and activity gave me purpose to get healthy. I love the smart coach. I also bought one for my friend's birthday and we are both enjoying wearing these all day and night. My sleep has improved and I am getting more active. I am also recording my water intake but can't be bothered with the food recording as it is really focused on American food menus and is a nuisance for me frequently traveling overseas. The band does not show any stats so you have to refer to a smartphone or tablet to see what you have done. This does not bother me as I do not run so do not need to refer to readings during any activity.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Expensive for what it delivers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Sand Twist Gold because it was dressier than most to go with my work clothes but after one month the band part is already looking dingy and worn and it does not clean up well. Also I have an HTC phone and I have to pair the two every morning, I bought this band because it said it worked with my phone but it is not a great match. It is very expensive for the quality of product and delivery of what it said it would do with my phone. I would recommend if black is purchased and purchaser owns an I Phone.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great Tracker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that it doesn't look like an activity tracker! Also love the personal recommendations it gives you and the reminders & alarms you can set.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Activity Tracker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply put - I love it, the way it looks, works and everything about it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fitness info at my wrist

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up app and to use. Attractive as a bracelet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use my jawbone every day, when I go to cross fit

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate, Sleep tracking, Step tracking
    Cons mentioned:
    Charging

    Rated 4 out of 5 stars

    Good fitness/sleep tracker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great at keeping me motivated throughout the day to accomplish my goals. Tracks steps, heart rate, sleep, and gives suggestions based on your readings throughout the week. My only issue has been getting it to charge. Sometimes it seems like it just doesn't line up on the charger and it doesn't register the band. My husband and I each have one--keeps us competitive and working towards our goals.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate, Sleep tracking
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    UP3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than my UP24 as the sleep tracking is great and heart rate excellent. Battery life does not go a week.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Battery Life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had my new UP3 band for about two months. Only problem I have seen so far is the battery life. It says it will last for seven days but I get, if I'm lucky, maybe four days. I upgraded from an UP24 band to this one because of its heart monitoring. Definitely like that aspect but the short battery life is a problem. I had 14 days of battery life on my UP24 so this is not good.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate, Sleep tracking, Step tracking

    Rated 5 out of 5 stars

    Great activity tracker!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how it keeps track of my steps. If I'm still to long, it will remind me to move. You can set several reminders. Such as: drinking water to intake 8 glass as a day, time to work out, keep track of your sleeping habits, etc. The big thing that sold me on the Up3, is it keeps track of resting heart beat. My daughter & sister also got the Up3 after I got mine. We are on a team together, which is great way to encourage each other to reach our goals

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking
    Cons mentioned:
    Band

    Rated 3 out of 5 stars

    Good at tracking movement, but not user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The jaw bone is great at tracking movements, food intake and sleep. Actually, the sleep feature is my favorite. I found some of the features not user friendly....band unhooks during movement, falls off easily. There is no "face" to this tracker, so its difficult to see the modes easily...you have to use your smart phone to view status, steps, etc.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Heart rate

    Rated 4 out of 5 stars

    Still reviewing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am enjoying this new UP3. However I am having problems with it showing me step graphs on my iPad. Have been told by customer service they hope to solve this problem within 2 to 3 weeks. However for the last four days I have had to pair it with my iPad again every morning in order to get any information. I would not want to continue doing this forever but I am trying to give it every chance I can before having to return it because I really enjoy the info it is giving me especially the heart beats per minute at rest. I had the UP24 for almost 2 years and felt it was very helpful to me but this promised even more so I am willing to try it for at least two weeks before having to return it because of the time limit for returning.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sleep tracking, Step tracking

    Rated 4 out of 5 stars

    Love my UP3 for activity tracking.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is so nice to be able to track my sleep, steps and exercise. It makes me more aware of my daily activity and encourages me to stay active. The alarm to wake up gently vibrates instead of an annoying ring. I like that. I have used My Fitness Pal App for 3 1/2 years, so I have synced it with my UP3. If you are not already using an app for logging food, you will probably love the UP3 for logging your food, but I really like taking care of food in My Fitness Pal. Everything in there syncs with my UP3. I also like that my tracker looks like a piece of jewelry instead of a fitness tracker.

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking, Step tracking

    Rated 4 out of 5 stars

    Great gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my wife, she loved the color and wanted something smaller than her Samsung Fit. She gets lots of comments on it and it is great for tracking steps, sleep and calories (in app)

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great activity monitor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. Lightweight, fashionable, pairs with my phone and gives excellent feedback as well as helpful tips. Best to charge in an electrical socket because when charging to my computer the battery doesn't last 7 days as it states.

    I would recommend this to a friend
  • Pros mentioned:
    Sleep tracking

    Rated 4 out of 5 stars

    Great activity/sleep(!) tracker with fantastic app

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4.5 stars if that was an option. My main reasons for buying a jawbone over a Fitbit were that it tracked different types of sleep, the UP app was better rated, and I wanted to have something without a text display (to unplug from technology better when I wanted to). It delivered on all those fronts, and I think the jawbone looks better. It has some trouble with sleep tracking if you wake up early in the morning for longer than a bathroom break and then go back to bed. It logs the sleep info but you usually have to go and accept the data, and as a nap. Otherwise phenomenal sleep tracker that I've gained a LOT of insight from. Other noted comments: I have a Garmin when I want to get serious on workout distance and heart rate data; this isn't super accurate on those fronts. Really like the jawbone resting heart rate trend tracking for stress management. Once worn in, the jawbone clasp on the wristband works better than a typical watch band, but can be troublesome until then. Charge life is about 5 days, and holds up on splash resistant. Personally previously struggled with wearing a watch all the time because I'm not fond of having something always on my wrist. The smaller profile helps, but looking forward to a time where technology would allow this to be more of a bangle. App rediculously easy to use, and reminds you when you've forgotten to log a workout (and cheers you on in the number of workouts logged in addition to steps). Meal logging/rating and water tracking has helped tremendously with continuing to eat right. Comparison of calories burned and calories consumed has helped prevent/lessen binge eating.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate

    Rated 5 out of 5 stars

    UP 3 is best yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm on my third version of UP's fitness band. (first one plugged into my phone for updates; second one updated wireless. ~They were slip on/ wrap style bracelet) UP has fixed the early design flaws (problems with the end program buttons for slip on bracelet, shrinkage of band material {medium over time became size small}) with the new adjustable band design. The app (no charge) provides an amazing amount of information. New, with UP3 you get resting heart rate (sleeping) as well as your passive heart rate (moving around). This is not a second by second tracking, but an average. The bracelet talks to the iphone (has android app version); you only have to take it off to charge it. I put it on the charger when in the shower. Water resistant, not waterproof. This product is a terrific for anyone who wants to keep track of all kinds of data: exercise, mood, food, weight and sleep. Can compare data against goals. Health coach can nag you if you let it. The UP/Jawbone people keep improving their product. Love, love, LOVE my UP band! Have had one on for about 3.5 years now.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate
    Cons mentioned:
    Band

    Rated 4 out of 5 stars

    Great monitor of steps, sleep

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great monitor of steps, sleep and occasional heart rate check during the day and your sleep cycle. Durable, stylish, don't love the way the band to close it works, but it keeps it in place and the charging is good too.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate, Step tracking
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good fitness device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the color, like I'm wearing a regular bracelet. It keeps track of my steps, heart beat and sleep. Although I find when it tracks my sleep, it's not accurate for time waking up moment. Also recently noticed the battery is not as lasting as long as it did when I first start using it, charge use to last a week. I'm finding that I have a tendency to look at it for time but there is no display so I am thinking of purchasing the Samsung Fit Gear 2 since it now works with most android phone.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate

    Rated 4 out of 5 stars

    Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jawbone products have been in my family for a few years now and we are very pleased with the performance. Something very important to us is the customer service of a company and Jawbone has definitely held up theirs to the highest standards. With a bit of trouble we had with my fiancés previous UP24 band I sent an email and they were quick to respond & immediately shipped a replacement at no charge to us. We upgraded to the UP3 for the heart rate monitor and newer style which she loves to wear

    I would recommend this to a friend
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