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Customer Ratings & Reviews

JBL - LINK 20 Smart Portable Bluetooth Speaker with Google Assistant - Black-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 285 reviews

87%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 7 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-12 of 12 Reviews
  • Rating: 1 out of 5 stars

    From Bad to Worse

    Posted
    BadgerRed79
    • My Best Buy® MemberMember

    I bought this speaker a little more than a year ago, and I can say unequivocally that it's the worst tech-based purchase I've ever made. And I bought a Zune (look it up, kids). I was generally OK with the speaker at first. Good sound (a little heavy on the bass), plenty loud, microphones picked up my voice well. But it turns out fragmentation isn't just a problem for Android phones. The updates consistently lagged WAY behind my other Google Home speakers, delaying basic features for weeks if not months. Even now, the speaker is three versions behind. And that wasn't even the worst of it. A couple months ago, the speaker started popping and clicking whenever I'd play ... well, anything. Podcasts, music, videos all were constantly accompanied by the unwelcome noise. It doesn't matter whether I'm casting to the device or connecting via Bluetooth, and the problem has only gotten worse over time. Even with the product being $100 cheaper than when I bought it, I cannot emphasize enough that this is not worth the money. Get a proper Google Home, slap a Loft battery base on it, and you'll be much, much better off in the long run.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 1 out of 5 stars

    Subtle popping noises even at moderate volume.

    Posted
    TedP
    • My Best Buy® Elite MemberElite Member

    I bought two Link 20's and one Link 10 from two different Best Buy locations, and all three have the same problem. Regardless of audio type (spoken word, classical, etc.), casting audio to these speakers comes with a subtle, quiet, not noticeable popping noise similar to what you might expect if there was a loose wire in an internal speaker driver. None of the other Google Home or Amazon Echo devices in my house have this problem. In fact, other JBL Flip 4 speakers connected to my Echo Dots do not have this problem. The problem is specific to the Link 20 and Link 10 and appears to be a fundamental problem with the device's electronics. Do not buy this speaker. It is too expensive to sound this bad, and it is not clear how the popping will affect the overall longevity of the device. I love the idea of the device -- effectively a portable Google Home -- but the popping simply cannot be ignored. I returned all three that we purchased.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great sound - if you can get it to play music

    Posted
    islanders19

    This has been such a complete disappointment. I have other chromecast enabled audio devices in my house and I love them. Some are near my wireless router, some are far, and everything works in harmony. Then I bought this JBL speaker. It will connect to my network once in maybe every five attempts. I thought putting it in the same room as the router would help. Still no good. Factory resets solve the problem for one or two uses, then back to no worky. The few times I have actually heard it play music, it sounds phenomenal...

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 1 out of 5 stars

    Software is buggy. No google home updates

    Posted
    Brent

    Starting about 2 months ago I have been unable to set any timers or use it for any sort of white noise. Any time I try to do these things it tells me there's an error and to try again later. From the first time I emailed support I've been told it would only be a week or two till a update is pushed out. If this is how long it takes them to fix a bug that breaks something we'll likely never see any new features that google puts out for their devices. If I could return this I would so save your self the hassle and stay away!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor Support

    Posted
    dpeck411
    • My Best Buy® Elite MemberElite Member

    I bought a few link series speakers to fill up my house sound is good but support is lacking. DO NOT BUY if you are going to put it in your bedroom. The ok google set alarm feature DOES NOT WORK. It hasn't since the end of January 2018. JBL says a fix won't arrive until the end of April 2018. Stick with google products like the home max to stay up to date with the latest firmware if google assistant is important to you.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 1 out of 5 stars

    Not that great simply paper weight

    Posted
    Jack
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought these to replace my JBL Charge 3 at first they work great. After a few weeks the bluetooth stopped working since it was before the 3 week I simply returned it and got another one thinking maybe I just got a bad one. A few weeks later same thing happened so I decided that these JBL 20 was maybe just garbage, so I got the JBL Xtreme and it works like a champ.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, Your feedback will be communicated to the proper department to improve our current and future product line. If you encounter problems with your product, please submit a case request at  https://www.harmanaudio.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 1 out of 5 stars

    Great sounding speaker

    Posted
    Zornog
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I thought that this would be a great speaker I wanted the Google assistant while at work but couldn't get it to work on hotspot also will not let me make calls on it the final straw was when I could not get it to bluetooth to my phone anymore after about a week will be returning it

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thanks for your review, we'd like to check some settings on your end so we can find out our options. Please submit a case request and so we can assist you at www.jbl.com/support-contact.html JBL

  • Rating: 1 out of 5 stars

    No

    Posted
    Reed
    • My Best Buy® MemberMember

    Worst speaker I've ever used. Headache trying to connect to it via bluetooth. Google Assistant isn't even that useful, it is very limited as to what it is actually able to do. Tried to watch Youtube videos while connected and the audio doesn't synced up. Do not buy this.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      We appreciate your feedback about our JBL LINK 20 speaker. This speaker is a voice-activated device that works with the Google Home application. Unlike most of our other portable Bluetooth speakers, it's trickier to set up since it needs to be connected to your home network. If you need troubleshooting assistance, please reach out to us here: https://www.jbl.com/support-contact.html JBL

  • Rating: 1 out of 5 stars

    Very dissatisfied

    Posted
    Jacksonsavage
    • My Best Buy® MemberMember

    This speaker worked great. Until it didn't. After 3 hours of use I heard nothing but popping and static. I used multiple devices Note 8, iPad pro. Same issue. I factory reset it and same issue.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 1 out of 5 stars

    Smh

    Posted
    Honey
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Terrible I bought mine from Bestbuy at gateway mall. In less than 2 months it stop wrking

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. JBL

  • Rating: 1 out of 5 stars

    Charging port poor

    Posted
    Dillion07
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    In less than 72 hours the charging port was broke.

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      Thanks for your review, we'd like to work with you directly so we can find out our options. Please submit a case request and so we can assist you at www.jbl.com/support-contact.html . JBL

  • Rating: 1 out of 5 stars

    Do not buy if you have Apple products

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Does not work with Apple even tho product says it does. Very disappointed

    No, I would not recommend this to a friend

    • Brand response

      JBL Support

      The JBL LINK 20 does work with iOs devices, you just need to make sure that Bluetooth is enabled on your phone / tablet during the set-up. Below are the steps on how to set-up the LINK 20 speaker using an iOS device.

      1. Please check if you have a strong WiFi connection and make sure that you have uPNP enabled in your router settings in order for the Link to successfully set up (this may require your service provider’s assistance).
      2. Always use 5 GHz Wi-Fi if possible. If your router only has 2.4G Wi-Fi support, make sure that you are only using channels 1, 6 or 11 (The ones in-between will cause interference)
      3. JBL LINK does not support unsecured Wi-Fi networks. Router must have Encryption enable to install JBL LINK speakers (WPA2 etc).
      4. If you are using Wi-Fi Extenders: Make sure the Extender has support of Multicast forwarding and UPnP.
      o Note: Extenders with AP Isolation does not work for our products.
      5. Please have the Google Home app installed and ready on your device.
      6. If you’re using an iPhone/iPad, you will need to activate Bluetooth to install the Link. (Bluetooth is not needed after the installation).
      7. To start fresh, press and hold Mute button for 13 seconds to reset the device.
      8. To begin the set-up, press the top button on the Link and open the Google Home app – it will try to detect the speakers and will connect to it automatically.
      9. Once it’s been detected, simply follow the instructions to set up your Link with the Google Home app and you should be good to go.

      Should you need further assistance, we would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you. Thank you. JBL