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Customer Ratings & Reviews

JBL - LINK 20 Smart Portable Bluetooth Speaker with Google Assistant - Black-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 284 reviews

87%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 7 reviews

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Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    Fantastic!

    Posted
    Katie
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    First and foremost, if you are looking for a bluetooth speaker that is just that, a bluetooth speaker, keep looking, there are plenty of great options on the market, especially in this price range or above. But if you are are looking for a speaker that is a step in the direction of a Smart or voice assistant device, this is definitely the one. When it comes to the sound quality, its near top notch. Comparing it to my bose speaker that is nearly the same size, and also round, the difference in very small between the two. Depending on what you are listening to, the difference is sometimes not even noticeable at all. I would say the JBL is only a hair behind in bass boost and an overall clear sound. Another thing I noticed is it is not completely an even sound all the way around, if you stay in one spot and spin it in front of you, there are three or four spots where it sounds slightly muffled. The overall build quality of this speaker is impressive, I would not recommend it as it would probably be cringeworthy, but it seems like it could definitely handle an accidental drop or two. I have also used it under humid conditions in the bathroom while showering and it does not even phase it. Also a plus is this really is a nice looking speaker. There are some speakers out there that are not all that great or sleek looking, but this one is honestly very nice looking. Also seems to be made out of nice materials, materials that will not scratch or break easily, and the fabric over the speaker area is solid too! Another plus is the fact that JBL made this speaker able to charge thru a micro usb plug, the most common charge plug out there these days, I LOVE that it does not come with its own special power adapter that adds to wire clutter, I can simply plug it into my phone charger when needed. *Note, its does come with a charger; a power block for the wall outlet and a usb cable, however any other one you have for other micro usb devices do the job. When it comes to the voice prompts and smart features, once you get it all set up with your device and such, it is great! I never thought I needed to speak to my devices or needed a “smart” device for home other than a smart tv, but I was wrong. Not only can you ask all sorts of questions to google and get an intelligent response nearly every time, but you can also control what is playing. If your hands are busy or messy, if you are in the shower, if you are in the pool and the speaker is several feet away, you can easily say hey google, next song, or volume up, or switch to spotify or pandora. Functions like that are far more impressive and useful to me than being able to ask what the weather is like or asking for google to tell you jokes. Also worth noting is how long the batteries charge seems to last, playing at a medium to high volume level I get nearly ten hours of solid playback before it starts asking for more juice. Only two minor complaints I have on this speaker, first one being the start up time. It takes a good 15-20 seconds before it starts making noises like it is on and either working on connecting to your phone or is connected. I understand it may take longer due to it having to also connect to wifi. Just worth mentioning. Biggest complaint overall though, is how often this speaker stops music playback for absolutely no reason. As I have typed out this review, it has now done it five times. The battery is fine, had 4/5 dots of power but I plugged it into the charger anyway, did not make a difference. The wifi in our house is excellent so that is not the issue. My phone is literally only six inches from the speaker, so it is not a distance thing. And I am playing music through google play that is on my phones memory card, so I am not trying to stream anything thru a music app. I connect my phone to my bose speaker for hours and hours at a time and the same pause never happens so it is not my phone. I do not understand why it keeps doing it but it takes quite a few times of hitting play on both the speaker and the phone to get the music to resume. Not major when both devices are right here in front of me on my desk, but come summer time when I use this out by the pool, I sure hope a software update comes out by then to fix this annoying bug. Overall, a very nice speaker and well worth the price.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome JBL Link 20

    Posted
    Mistabritt
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    Just received my JBL Link 20 yesterday and have been putting it through it's paces. Upon opening the case, there it was in all its beautiful glory the JBL Link 20. Which actually was a little taller than I expected it to be. Accompanying the Link 20 was a micro USB cable and charging block and instructional manuals/guides that usually accompany most products. The build quality on this voice activated speaker is strong and very durable. On the top of the speaker is a Bluetooth button, -/+ volume controls, pause/play button, and in the center is the Google Assistant button, which when pressed allows you to ask questions and communicate with the Google Assistant (as long as the mute button is not activated on the back of the speaker). At the bottom of the speaker on the front is a illuminated WiFi signal that ensure you're connected to the internet. On the back side of the device is the power button at the top and mute button which sits right below it. The mute button can be used to turn off the Google Assistant from listening, which in turn will probably save some battery life (which is rated to be somewhere around 10 hours). Down at the bottom of the speaker on the back is the micro USB port where you would connect the included cable to charge it. After downloading the Google Home app which is required to setup up the Link 20, it guides you through the setup process to get you up and running in as little as 10 minutes, if that. After completing the setup process, it was off to the races with this baby (not literally, but you could if you wanted too). I began testing the sound quality of the Link 20 with my other mobile devices, through Bluetooth. Although I wish the Link 20 had a little more bass, the clarity and crispness of the sound was no disappoint. My favorite part about this speaker aside from its portability is the Google Assistant. We had loads of fun asking questions. This thing is really smart and entertaining. Although this speaker is primarily for streaming music (which is does very well), it does work on other video devices like streaming set-top boxes. However, there is a noticeable lag, in audio/video lip sync when people are talking. Even though its mainly for streaming music, I hope that a possible firmware fix would fix the noticeable lag when connected to video devices. Other than that we have really enjoyed using our new voice activated speaker and would recommend this to anyone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good speaker with great sound!

    Posted
    Honestreviewer151987
    • Tech Insider NetworkTech Insider Network
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    Still not really comfortable with "ok google" after using "alexa". As is typical with many JBL products, the sound quality is very good with crisp mids and highs and adequate bass, although I was expecting a stronger bass response from a speaker this size. It connects to Google Play music which is awesome. I have all my collections stored in google play music which not many devices are compatible with so far. This is also the only speaker that has Google Assistant that can also run on a battery which finally makes for a portable Google Assistant speaker. I like the design. It is thinner and taller than the Google Home and is covered in a tough, black mesh fabric with plastic ends. The top of the speaker comes with minimal controls where you can play/pause, lower and raise the volume, a Bluetooth pairing button and a physical button to activate Google Assistant. You can also activate Google Assistant with your voice and the two microphones in the speaker worked well. I asked it questions from weather forecasts to old sports questions, and Google would have the answer right away. You can adjust the volume and play music through apps by voice request. Setup is quite easy with the Google Home app. It connects with Pandora and few other apps which are quite common. Overall, a very good speaker for the price point.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Big Portable Sound

    Posted
    HappyPhantom
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    Pros: - Easy setup using the Google Home iOS or Android apps - Design is simple and unobtrusive - Sound quality is great (bass heavy if you like that) - 10 hour battery life is good for a speaker this size - Water resistant - Portable - this is the reason to buy this device. You can move your Google Assistant around the house, take it outside by the pool, and be able to control it all with your voice. - Can be added to Groups within the Google Home app (to play synced audio on multiple devices). Cons: - Cannot make phone calls like you can on the Google Home - Periodic drop outs or lost connection to Google Music (this might be specific to my setup, but thought I should note it as my other Google Home devices don’t have this problem) Other: I’m a little concerned that this isn’t a Google product. For example, will it receive updates for new features, or will new features potentially not be enabled (like phone calls) If you want a portable Google Assistant speaker, I would easily recommend this speaker. The sound is great and battery life is good. If portability isn’t important, I would get a Google Home instead.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    This Is Really Nice, BUT Be Careful

    Posted
    dharr18
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    This is a really nice smart speaker. Good, not great, sound. It will fill a room or let your neighbors know what is on your playlist with no issue. Controls are very straightforward. Configuration is the same as any other Google Home device. The waterproof warning, for those who skip the startup/quick start packet. Make sure you replace the cover to the USB port and the cover is snug. This is the sole entry point for water on the speaker. THIS IS NOT WATERPROOF WHILE CHARGING. Sorry for yelling. I just want to make sure that is seen. The size is about 2 to 2 1/2 times the size of the Google Home speaker. It is completely round/cylindrical and can roll off a table if knocked over. The best part of this, you can take it outside with no issues If you have WI-FI signal, you can use Google Assistant with no issue. Otherwise, pair it up as a good old Bluetooth speaker and use Google Assistant thru the phones connection. Battery life is advertised for 10 hours, I would have to say that is pretty accurate. Highly recommended if you are looking for a versatile smart speaker.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    JBL Speaker w/Google Assistant

    Posted
    BBReviewer
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    JBL rocks it! I have a couple “assistants”. One is the original and it is quite fun. I have another with a speaker and I had to have the JBL. All work with the assistant through the Google Home app. It’s very easy to use the app and the assistant is very useful. What’s the weather in LA? How is the traffic to the airport? Set a laundry timer, set an alarm for 6am, give me a recipe for pot roast. It goes on and on. The beauty of this JBL is that it is Bluetooth. Very easy to pair, I can now play my playlists as well as listening to Pandora. The sound from this speaker is amazing. Very clear even very loud. Great highs and lows. It is also portable so I can take it anywhere and it keeps its charge for a good long while. It is also very attractive in black. I’m not that fond of the bright orange cord and plug... so I’m using a black cord and that works for me! They’re fun, they’re useful and I have an assistant in every room... but this JBL is by far my favorite. It does everything I want it to do fantastically well. A perfect choice for a Google speaker!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent sound in nice package

    Posted
    GradieJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this JBL speaker to replace a Bose speaker I dropped and broke. I really only wanted the Bluetooth connection so the Wifi / Google Assistant was a bonus. It sounds great and is an excellent Bluetooth speaker for its small size. It's only drawback to me turns out to be the "bonus" feature, Google assistant. Most would probably really enjoy the feature, and I do to a certain extent - it is wonderful to just tell my speaker to play some music (I use Spotify as a linked service). However the Google Assistant on it is a little out-of-date so it is a little behind the times compared to my other Google Home products so I have to remember how to control the speaker vs. my others. That said, it is a great sounding Bluetooth speaker and I do love it. JBL just needs to get a firmware update.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Not bad, not great

    Posted
    glspark2007
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    • My Best Buy® MemberMember

    The very first thing I noticed when I started playing music with this was a popping sound from the speaker. It's not loud, not super noticeable, but it's definitely there. I don't hear it all the time, mostly at higher volumes. It should not be doing that obviously, and I really would have expected better from JBL. I think it may be getting better and occurring less frequently, but I don't know what's causing it. That being said, I do like the other features of this speaker. Google Assistant does work well for me (it's like being able to bring my Google Home anywhere). If it weren't for the popping noises, I'd say that the sound quality is excellent. Connecting devices was easy, and I haven't had any problems with my phone disconnecting. I am slightly disappointed by the quality, but this is still a solid speaker. And with Google Assistant built in, it definitely has features that you won't find in other Bluetooth speakers.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works great, sounds pretty good

    Posted
    danwa

    I briefly experienced the popping and crackling others mention, but it went away after just a day or two, and only occurred at relatively high volume. I've had it about a week now and it works great. Sound quality is good at lower volumes, but starts to degrade to just okay at volumes above level 6 (Google Assistant) or so. It can go a lot louder than it ought to be played. Would be nice if JBL had moved to USB-C for charging, or better yet offered a charging base like the UE Boom. Support for faster charging would also be nice. If UE were to add Chromecast/GA to their Boom line (initially Alexa only) that would be a very nice alternative to the JBL Link family. But at this point I know of no comparable alternatives available yet for a portable, rechargeable, waterproof Chromecast/GA speaker. Overall I am very happy with it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent portable speaker, even better capabilities

    Posted
    PhilA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had just purchased the JBL Flip 4 speaker when this was introduced, and decided I'd prefer the features of the Link. They seem to be targeted at the same audience looking for a portable, water resistant speaker that can be taken on the go. The Link is considerably larger than the Flip, and I feel that the audio quality of the Flip is better. The overall volume is comparable, and I stuck with the Link due to the connected Google Assistant capabilities. I enjoy the fact that when at home it can function completely independently of my phone, and can be used in so many more situations in addition to what the Flip could do. As a first generation product, I understand that some compromises may have had to be made, however I'm still very satisfied with the sound quality from this speaker and it compares very favorably to other brands with similar connected features such as the original Google Home.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Speaker, Work-in-Progress Google Assistant

    Posted
    DarthNeyehilus
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    Having previously owned a UE Boom, I really didn't think sound could get much better; boy, was I in for a treat. Enter the JBL Link 20. For starters, everything past the test of standard things: water resistant, shock and dustproof, can clip onto a backpack (just like my UE). Better yet though, the speaker comes with Google Assistant, albeit with some quirks. You have to go through the app in order to access the function, and some may find that cumbersome. However, the actual Assistant function is pretty good, and I found decent response times. The speaker gets loud, and has a solid bass to back it up. I found the battery to last about 7 hours continuous play (even though the box claims 10) which is not bad at all. A great sounding and loud speaker, just with some quirks. Still recommended.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice sound but lacks that oomph!!

    Posted
    Yashiikor
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    • My Best Buy® Elite MemberElite Member
    • Top 500 ContributorTop 500 Contributor

    The JBL Link 20 could be so much better! In fact I expected better! Don't get me wrong...its not all bad. The sound is decent but certainly not on par with the JBL Charge or Extreme Series. The nice balanced sound that I get with the Charge. Good at lower volumes but gets muddy as the volume is increased. There was also some crackle or pop that steadily went away. The Link 20 is Google Voice enabled, which is great when the speaker does not go to sleep. I wish the speaker would just stay powered on all the time. Chromecast is nice for multi-room play but I would also like the ability to connect to the Charge or Extreme speakers. If JBL can update the firmware to improve the quality and usability the Link 20 would be a great speaker!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent response, decent speaker

    Posted
    Mer4343
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    The speaker is much better than Google's own offering, but it is heavy and fairly large. I do not notice a marked difference in better sound over JBL's smaller line. The interface is super simple and the app walks you right through all of it. Google assistant is very responsive, and the microphone has terrific range! I yelled from another room and was able to get the weather forecast. You can set up the mic to only allow commands from your own voice for security and to keep kids from adding ice cream to a shopping list. Battery life is as advertised at 10 hours. All in all, I recommend for this price point. JBL makes a good speaker, and Google assistant is useful and attentive.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Ok speaker - Could be better

    Posted
    ReviewGuy85
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    This speaker overall is decent. Has decent sound. For most it will be plenty loud, and has deep base, but if you turn it up it starts to sound pretty blah. There is some initial crackling from the speaker, that seemed to go away with longer use. Battery lasted about 9 hours before it ran out. Not sure if it was fully charged to begin with so the 10 hour advertised length is pretty accurate. The one thing I didn't like is it would constantly go to sleep if not used, which I know is pretty common, but still kind of annoying. Otherwise overall a decent speaker, but i feel you can get better for the same price or close to it.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great speaker at a great price

    Posted
    Jimbo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My daughter has the JBL Pulse 3, and it sounded great so I was looking for something similar. This came on sale with chromecast and waterproof so this was very appealing. The JBL Link 20 sounds great. In the first couple of weeks, I did experience some of the pops noted in other reviews when connected via wifi, but it went away. I use this 4-6 hrs a week and enjoying it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Sound is Amazing, but.....

    Posted
    Derrick0580
    • My Best Buy® MemberMember

    For a wireless speaker its awesome. I bought it to be my main smart home hub, which it does a decent job except you can’t have continue’d conversation with it. Which if you have google home products you quickly learn that saying “ok google” for every command gets tiresome. If it were able to have continued conversation I would give it 5 stars!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great sound quality

    Posted
    DanJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had a JBL Flip for years and it was in its last string. I decided to try this due to the Google assistant and the waterproof aspect. Overall I am happy with this speaker. It sounds great and the battery seems to last a long time. My only issue is sometimes The google assistant doesn’t recognize when you say ok google. Google Home was better in that aspect. Overall though it’s been a great speaker.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great sound quality for the size.

    Posted
    Anthony
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Considering the size of this unit, it has fantastic sound quality. I did at first have some issues pairing the Bluetooth however we were able to resolve this rather quickly. The Google assistant is a great feature to have while at the pool enjoying yourself and unable to reach the speaker or device. I bought this for my mother and she loves it!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great blue tooth speaker!

    Posted
    ninjabreadgirl
    • Tech Insider NetworkTech Insider Network
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    Overall this is a great Bluetooth speaker. The Google Assistant was easy to set up. Google Assistant works great with most music apps EXCEPT the Amazon Music app. Google Assistant will not recognize the app. You may still use the app, but you can't say "ok Google play Amazon music". It's a great quality speaker, just lost a star because of Google vs Amazon beef.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works great w/some minor issues

    Posted
    Eddie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Have had it for a few months and I use it all the time. Better sound than any other assistant with the same capabilities. Good for a small get together. Only cons I would say would be the bluetooth doesnt always stay connected and sometimes you have to yell a bit to get it to hear you but other than that I love it

    I would recommend this to a friend