Customer Ratings & Reviews

My grandsons are over the moon with their new headsets. I am very pleased with the ease in which my purchase was made. Thank you so much, the team at eatontown nj was awesome as well

I couldn’t be happier with the quality and good looks these headphones are. For the price they are a great bargain!

The sound was decent, nothing too special, but the headset itself was not exactly comfortable. Rather just save the money and wait to get something higher end or better yet better brand

My son so excited about the new jbl. I order it just waiting on receiving them.

I want to start out by saying that the JBL Quantum 400 headphones are by far the comfiest pair of headphones I own. I can play for hours on end with no discomfort from my ears, head, or neck. I cannot say this about any of my other pairs. That reason alone is enough for me to recommend these to others. The fact that they can be used with any device with a 3.5mm jack is a very welcome bonus. Now I can enjoy gaming on any device I choose in comfort without disturbing others. That being said, the Quantum 400s work best when attached to a PC. Connection to a computer via USB grants you access to the JBL QuantumENGINE software and powers the RGB lighting. JBL's QuantumENGINE software is what you use to customize the headphones to suit your tastes. From here you can set the equalizer to one of 7 preset modes or you can manually adjust the levels at 10 different frequencies to fine tune the sound how you like. The software also allows you to adjust the RBG lighting although there is only so much you can do with it. There are only 4 preset lighting modes, 3 different lighting effects, and a 10 second loop for you to divide up as you see fit. Though I suppose some customization is better than none at all. In terms of sound quality, I would rate these as above-average but not top-of-the-line. The default equalizer settings make things sound pretty muddled and a bit bass heavy but not in a good way. Enabling Spatial Sound and QuantumSURROUND go a long way to improve things, along with some tweaking of the equalizer. However, the bass never gets much punch to it so keep that in mind when listening to music with these. Even though the Quantum 400s do not have active noise-cancelling, they are still really good at isolating you from outside noises which surprised me. Also, QuantumSURROUND is great at helping you to become immersed in your game by accurately positioning sounds relative to your character. These headphones actually allow you to tell what direction noises are coming from so that you may react accordingly. Something important I discovered when connected via USB is that you need to make sure that "Speakers (JBL Quantum 400* Game)" is your selected playback device in Windows. Mine defaulted to "Headset Earphone (JBL Quantum 400 Chat)" during initial setup which is not what you want. Once I figured this out, my headphone experience improved dramatically. I really like the microphone on the Quantum 400s. My voice comes through clearly and it is easy to adjust the mic to a comfortable location. The Flip-Up To Mute function, as well as a dedicated Mute button, are very nice touches that I came to appreciate the more I used them. I feel that it's worth mentioning that the microphone cannot be unmuted while the microphone is lifted up. Not sure why anyone would want to in the first place but just be aware that the headphones won't allow you to anyways. Also, the included cables are braided for long-term ruggedness and durability and I appreciate that they chose to pay attention to little details like this. Seeing that these are a JBL product, I would expect them to be a bit more ready to go out of the box than they are. However, it isn't that hard to adjust them to a respectable level of sound quality. Pair that with their phenomenal comfort, excellent mic, and great sound positioning and you end up with a really good set of headphones, especially at this price point.

I thought i would uprade from JBL Quantum 100 but these headphones lasted me few days until static noises started to appear. Sounded good until it did not. Went for razorsharks instead

I have many gaming headsets from several different manufactures, both wired and wireless so I'm feeling pretty good about reviewing this one with those experiences as a comparison. Since this product isn't wholly unique in any way and everyone knows how a headset works nowadays, I'll go ahead and leave a detailed pros and cons list below. Note that I only reviewed this on PC as some of the features, such as JBL’s QuantumSURROUND only work on PC. ------------------------------------------------------------------------------------------- Pros: Braided cords! This is honestly something that gets overlooked sometimes, but not here. USB and 3.5mm cord included, so no dongles that get disconnected. Comfortable headband and ear cushions, seriously these feel great even after many hours. Clear microphone, flip up to mute function (this is SUPER nice). Sound is clear and crisp, could use some more low end, but in games this isn't too much of an issue. DTS X and the QuantumSURROUND make for some seriously customizable sound. Chat balance adjustment right on the headset. It lights up! ------------------------------------------------------------------------------------------- Cons: Lack of deep bass (this isn’t a huge issue in gaming, but for music listening it can be a little disappointing). QuantumSURROUND only works on PC. DTS X and QuantumSURROUND make for a very vivid experience, although it’s not always as accurate as stereo or in-game surround sound options. It lights up! So overall you’re getting a super solid gaming headset that you can use across most platforms, although with minimal features. To really get the most out of this headset you’ll want to use it on the PC so you can play with JBL’s QuantumSURROUND and connect it via USB so you can take advantage of the lighting (or not..because some of us like it dark).

bought this for my 8 year old. He loves it Will buy again

Key Features 98dB Sensitivity Full Range Frequency Response: 20Hz – 20,000Hz JBL Quantum Engine Compatible Supports JBL Quantum Surround and DTS Headphone:X v 2.0 These headphones offer a great deal of value and features for the money. While not my favorite headphones ever, they are a good product where the pluses outweigh the minuses. CONNECTIONS The headphones ship with a generously long, 10ft USB-A to USB-C cable and a good ol’ fashioned 3.5mm headphone cable. Old school, but awesome to still see it! On the left cup is the microphone (that auto mutes when rotated in the up position) and controls for volume and chat/music mix. A nice feature that you can adjust the bias of the game and chat volumes. I would like to see the headphones ship with a USB-A to USB-C adapter. This would broaden their compatibility with devices that ship with the more universally available USB-C port. JBL QUANTUM ENGINE SOFTWARE The JBL Quantum Engine software, installed on my Windows PC, offered a lot of customization options for a product at this price point. The software allows the user to adjust the EQ curve, custom tailoring the playback to his/her liking. The JBL software also unlocks the option to use the JBL Quantum Surround Engine. This is a unique software solution to resemble 7.1 surround sound using only stereo headphones. It is customizable for a person’s height and head size. I found it a ton of fun on both FPS and racing games. The simulated surround sound made games more enjoyable and immersive. The large, bass capable drivers made on screen explosions much more entertaining. The DTS Headphone setting was well implemented and made overly compressed mp3 music much more enjoyable and satisfying. I tried the Quantum Surround option for music and video playback, but found it made the material unnatural sounding. The DTS Headphone setting was a nice option between not having any form of audio processing and too much. NEGATIVES This is a corded set of headphones and I found the cord’s placement very annoying. It constantly rubs on my shirt and for whatever reason, the cord rubbing on my shirt is transferred directly into the left ear. It’s not static or anything, just the actual rubbing sound. Very annoying. The JBL Quantum Engine is very slick and offers a lot of trick features to customize and personalize the headphones to your liking. Items like surround mode, lighting, EQ curves, etc are all customizable and easily accessed in one place. However, I found the Quantum Engine software routinely eating up 15 – 20% of my CPU resources. Granted the PC isn’t a powerhouse, but that is a considerable amount of resources. Speaking of the Quantum Engine, the only way to fully enjoy what the software and headphones have to offer is using the headphones with a PC. While JBL touts near universal support for these headphones, but what is glossed over is that all the slick features that the Quantum Engine offers isn’t available on other platforms. These headphones resort to plain stereo headphones without the USB cable, a PC, and the Quantum Engine software installed. CONCLUSIONS These are one of the few headphones in this price range that I have found to support the full range of human hearing: 20Hz – 20kHz. While smaller, cheaper headphones skimp on driver size, and in turn, low frequency response, the 50mm drivers installed in these did not disappoint. I found myself surprised numerous times when listening to bass heavy music how low they can reach. At the end of the day, would I buy them? Most likely not. I would spend some additional money and get the wireless JBL Quantum 600 headphones, if no other reason, for the convenience. However, these headphones offer lots of options and good sound quality for the money, and while they may not be my first choice in headphones after using them for a while, it still doesn’t take away from what they have to offer for the buyer.

This headset works good on PS4, directional sound is very present for a 3.5 connection, but of course not as strong as something with surround sound. On PC the RGB is a very nice feature, and the overall sound quality is very decent on 3.5 or USB. For the price this headset provides a very good value and will get the job done. It is very comfortable and after wearing for several hours I experienced no ear fatigue or sweating at all. The flip up mute is a must have in my opinion, and the game/chat mix slider on the headset is very handy as well.

Definitely JBL quality, this gaming headset has all the basic but crucial and critical aspects needed to be a star in its class as it has been designed around gaming’s most popular platforms. To start with comfort has been a strong consideration throughout its design process and manufacturing. It is very light weight at just slightly over 9 ½ oz and weighs 9.6 oz. It has the added quality feature of memory foam ear cushions to aid during long sessions of gaming. The design and material selection for the earcups not only provides an extra padding for comfort but have also been designed to fit snug enough to stay securely in place during play. The microphone boom is equipped with a light and when lite indicates notifications. It can be raised to immediately mute any connection. The voice focus boom microphone enables clear communication because it is designed to pick up sound in a directional pattern. Additionally, the sound is aided by the foam windscreen which comes pre-installed on the microphone. It is a fairly sensitive microphone and I recorded through it to measure it clarity which is excellent. The lightweight headset has all of the controls on the left earcup that to me is very functional. There is a microphone mute button, an overall volume control dial and a balance dial designed to control audio mix for gameplay and chat. The balance dial has been specifically designed to work with DISCORD and other popular chat software like TeamSpeak. This is a wired headset that comes with two cables which are both ample in length to not interfere with the gammer’s playing interaction. We all know this is important, but I found this to be another quality feature of this headset because the designer/manufacturer found it important not to scrimp on this aspect of a quality product. The headset comes with a 48” long 3.5 mm audio cable and a 10’ long USB Type-C to Type-A 3 mm connection. Both of these are covered in a durable woven fabric, and between the two allow for connections to Desktops, Laptops, PS4 controllers and some Nintendo Switch controllers. According to manufacturing specification they should also be compatible with future Xbox series X and Playstation 5 controllers. The LED earcup logos are also designed to be equipped with RGB lighting effects and the JBL proprietary Quantum SURROUND can both be controlled and enhance by downloading the JBL Quantum ENGINE software. The SURROUND Sound offers decoding up to 7.1 channels and through the software spatial and directional awareness cues can be established based on the players individual height and facial size. This software allows the microphone to be fine-tuned and the Headphones to be DTS. It provides a selection of existing audio profiles and also allows for EQ fine tuning as well as different LED lighting patterns for the earcup logo. Other general specifications include - 1. frequency response: 20-20,000, 2. Impedance: 32 ohms, and 3. Sensitivity: 113 dB. The JBL Quantum 400 comes with a 1-year warranty. Worth mentioning is the fact that if you love all these features and desire a wireless model, look at the JBL Quantum 600. All things considered, the JBL Quantum 400 is a solid, effective, interactive headset and should be strongly considered in your purchasing decision. It offers high-quality acoustics without exception.

The JBL Quantum 400 has pretty good sound quality. The product works all right on the Xbox. The bass and the treble are present but aren’t very loud on the Xbox. The surround sound is okay and the position accuracy is fairly good, but the volume is not very loud. On the Xbox there were problems with the mic echoing at times. If you turn down the party chat volume the echo would go away, though it makes it harder to hear your team. When using the headset on the PC, the sound and experience were outstanding. The program that is compatible with the headset gives you some good customization options. The RGB on the headset has some customization, but it isn't very easy to choose the colors you would like. The sound options are fairly good and give you some good choices. You can listen in either surround sound or stereo. The surround sound really does improve the position accuracy for different types of games and you can really tell the difference. The microphone overall isn’t anything special. On the PC, the echo isn’t there now that you have a little more control over the volume of the headset. One of the few downsides is that the headset adapter is USB only instead of audio and mic connections. This is good for computers that don't have those ports, but it would be more convenient to have options for both. Overall the product works really great and gives you plenty of options as long as you use it on a PC. It is an okay headset if you are using it on an Xbox.

Good headphones, but the mic stopped working today. Will be going back tomorrow.

Bought for my son. 2 weeks and the left ear speaker went out. Do not recomend this product. Was telling my buddy about it an he immediately asked what broke.....

This JBL quantom 400 is a great value for an entry level headset. The first thing you do when you open a box with a new headset is to place it on your ears and you will not be disappointed with these JBLs. The ear cushions are really nice and comfortable for a $99 headset. Second, you want to access the software to calibrate and customize the headset to your liking. You will enjoy going through the different options to get it all set up through your PC. Of course another advantage to this headset is that you can also use it on other platforms. Once you have it all set up, you are going to be blown away by the sound quality of this headset, again keeping in mind that it they only cost $99. Next, you want to gauge the mic and that won't disappoint either. My friends could hear me very clearly as we were playing. The headset has controls on the side and I love that you can mute yourself easily by flipping the mic up. I would highly recommend this headset if you are looking to buy a headset for a new gamer or if you are on a budget. The value that you get for this JBL headset is amazing!

These headphones are quite comfortable, and the notches for adjusting the headphones are firm so they don't accidentally change. The sound quality is good for FPS because it is bass heavy to hear footsteps in the game. The mic quality is clear, and it does not get in the way. It has a visible red light when it is muted, and has a good button location to mute/unmute. The cord for the headphones is strong but does carry sound if it moves around too much, and the ear cuffs turn in so they rest comfortably on your chest if you are taking them off. The software that comes with is a standard mixer. The dial on the side of the headphones does not scroll infinitely, and it is a separate volume bar than my PC volume bar which is different from other PC headphones I have used. In general these are a solid choice and I would definitely recommend them.

I've always had a great luck with JBL audio products, and this gaming headset is no exception. It delivers the goods with this headset, which has a great array of features. My only drawback was a bit of an issue with the USB cable and my gaming laptop, which I was thankfully able to work around. The headset is an over the ear design. It's made of a fairly sturdy plastic, with nicely padded cups and headband. Comfort was pretty good with extended wearing. While not noise canceling, they do a good job of isolating you from exterior sound. The headphones light up with the JBL logo on each side, which is customizable in software, but only when used via USB, not with the 3.5mm sound option. The left headphone contains a mic mute button, a game/chat audio balance dial, and a volume dial. On the bottom is the USB-C connection and 3.5mm audio cable. The analog 3.5mm cable is 1.2m long and the and USB-C to USB-A cable is 3m long. The USB cable is the one issue I ran into. When I plugged it into my gaming laptop, a Dell G3 17, the lights would come on, and the startup sound would be heard. And then it would promptly shutdown and fail to be detected. My only guess is that in some way, there was a power issue with the USB ports supplying enough power. I substituted in a Type-C to Type-C cable from my phone and used the G3's Type C Thunderbolt port. That worked, and I was able to install the software. Subsequently, however, the included cable--which is a very nice braided cable--worked fine. I did not have an issue on a gaming desktop, and there was no issue with the 3.5mm audio cable. The key feature of this headset is its support for spatial audio from a stereo headset. It does this via the use of the Quantum Engine software, which is only available on PC, and when connected via USB. It supports DTS but for me the real winner was JBL's QuantumSURROUND. The QuantumSURROUND is customizable--you put in your head size and physical dimensions for it to work best with you. I was impressed with it in both FPS games and with movies. The Quantum software has a large variety of customization options, and allows you set various custom configurations. Audio quality via this method was really good, and these serve well as both gaming headphones and for media consumption. While I expected the gaming to work well, I was pleasantly surprised by how much I enjoyed movies with these as well. I fired up an older game, Bioshock Infinite, to see how it might benefit from audio enhancement. The firefight at the Hall of Heroes was epic through these. Now through the 3.5mm jack, or through USB with non-Windows devices, these act as more regular stereo headphones. Using a Type C to Type C cable (not included), I was able to listen fine with both a Pixel 2 XL and a Samsung Galaxy S20+. The 3.5mm cable worked fine with Xbox One. Mic quality was good. You have the option of either muting by lifting the mic, or using the mic mute button on the left headphone. The mic is not detachable. Overall, I found this to be a really compelling headset. It's probably my favorite that I've used. It's comfortable, sounds great, and is a good way to get into a spatial audio in a reasonable package. I really liked the Quantum audio software and especially the QuantumSURROUND mode it enables. My experience was only marred slightly by the installation issues that were particular to my model of gaming laptop, but the workaround wasn't hard. These are great for the PC gamer and good for eveything else.

Needed a headset for Zoom because my colleagues were complaining about echo coming through when using just my iPad Pro. I would also use when playing Xbox because I was still chatting on my old school Xbox One headset that was included back in the day. First impression is that the build quality on these are amazing. The hinges don't creak, the plastic looks nice! Rubber inserts are a nice touch and the lights are of course awesome. All that build quality comes at a price though...it's heavy! I'm used to AirPods or other lighter headphones and these definitely feel heavy when wearing. For quick calls or games that's not a problem, but it's not something I envision wearing for hours at a time. Use was pretty great! I literally opened the box and plugged in my headphones to USB-C port on my iPad Pro and it just started working. The volume control on the left headphone is nice. I wish the mic would toggle the mute in the Zoom app, but it appears that the mute is separate. Sound quality was excellent and the Mic sounded good. Similar experience with Xbox One - I had to use 3.5mm jack on the bottom of the controller. I still prefer using surround sound speakers so that I can hear players sneaking up on me in COD, but I can see these being useful if I'm playing late at night. In all, if you are a body builder and have a strong neck - these are 5 stars! If you're a normal human being just know that these sounds great but they're not light.

(Note: If you can't hear anything, make sure you check your volume controls on the left earpiece.) Overall this headset got bumped to a four because of the multiple systems that it easily works with. Testing was primarily on a PC which allowed me to use the QuantumENGINE setup. Making changes to levels and other customizations were easy once installed. Sound response was fairly mid-level taking it above budget headphones aka I got better response on highs and lows than I would have guessed starting this review. Things to take note of: 1. The braided cable means it'll be long lasting but the microphonics (sound when the cable brushes against your shirt) is LOUD. Definitely would have appreciated a shirt clip with this cable. 2. The boom microphone auto-mutes when you raise it which is something I've come to expect in headsets I enjoy. 3. Ear cushions are memory foam but they're on the firmer side. If you have a larger head, these will probably fit pretty firmly against it. 4. From my initial note, you have separate volume controls for chat and sound. This is super slick and should be implemented on all gaming headsets but make sure you check it as soon as you're done installing so you don't spend time trying to figure out why there's no sound.

When it comes to reviewing the JBL - Quantum 400 RGB Wired DTS Headphone:X v2.0 Gaming Headset, I feel it should first be noted that this headset can certainly be used for console gaming, however, given the features it comes with, it was primarily designed for use with a PC. If you are looking for a headset to use for only console gaming, you can probably find something that will work just as well as this headset but at a lower price with fewer PC-only features but you still can’t go wrong with this headset if you don’t care that much about trying to save what would likely be only a little bit of money by purchasing a more console-oriented headset. With that being said, this headset is great at doing what it was truly designed to do. Using it on PC allows you to take advantage of the JBL QuantumENGINE software suite through which you can adjust the equalizer, surround sound settings, and RGB effects for the headset. The QuantumSURROUND setting is amazing and it cannot be overstated how much of an advantage this type of spatial sound can have when playing certain types of games. The sound in general is very crisp and clear no matter what I am playing or listening to and I haven’t had any complaints regarding the quality of my voice from my teammates so the mic seems to be doing its job well as well. What makes things even better is the fact that the headset is very comfortable to wear for long periods of time and it isn’t distracting at all like some other headsets I have used due to discomfort. I did test out this headset with my Xbox One and still found it to be great quality, just not quite to the level that can be obtained via PC since the audio is limited to stereo for console gaming. As a result, you don’t quite get the same experience as you do when taking advantage of the QuantumSURROUND on PC but it is still just as good as any other experience I have had with console gaming headsets. It really just comes down to price and whether or not you can or need to find a similar headset with fewer PC features for less money. Overall, the JBL - Quantum 400 RGB Wired DTS Headphone:X v2.0 Gaming Headset is a great headset no matter what you plan on using it for and I highly recommend it!