Customer Ratings & Reviews
- Model:
- 5000197492
- SKU:
- 11960819
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Basic.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing fancy but it works. Big and bulky, best suited for a corner.
No, I would not recommend this to a friendGreat when it works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m on my second unit and about to return this one too. The unit is great when it works properly. The first unit one day started pouring out water when it turned on. Bad thing was I had it set to auto turn on before I woke up. So the whole tank emptied all over Returned the first one and now about 4 months later the second one did the same thing today. Thankfully I don’t use auto start after the first incident. I unplugged it and replugged it back in and now it’s working again. But this one is going back too. Going back to the cheaper model I had before for years.
No, I would not recommend this to a friendMrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tray for your cup does not hold. We had to tape it on.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Esther, we value your time and would like to look into the concerns with your K-Elite coffee maker further. Please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST.
Bad news
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible unit went thru 5 different ones and finally got one to work by using natural spring water bought at store. Worked for a few months and now it has stopped working completely. Nice features when it works, but for me a real headache. Purchase at your own risk.
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Have you tried reaching out to our Consumer Care team regarding your K-Elite coffee maker? We can be reached at 866-901-2739 and will be happy to troubleshoot your coffee maker with you.
Disbelief
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The actual Pod holder Broke one week after I purchased it
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .That's not what we would hope to hear. Our Consumer Care team will be happy to help you with this. Please get in touch with them at 866-901-2739.
return
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.made of light cheap plastic, falls apart when picking it up to transfer it to another surface. Forget it. Return again!
No, I would not recommend this to a friendBrand response from Keurig Care
Posted .Thank you for your review. We apologize for your experience and can certainly understand your frustration. We will be happy to assist you with your K-Elite coffee maker. If you have not yet returned the coffee maker, please contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm EST, and can be reached at 866-901-2739. We look forward to your call!