Customer Ratings & Reviews

good delivery time. delivery men were clean and very efficient.

counter depth is perfect fits into my kitchen with a modern touch.

Good one, keep food fresh longer than my old one. Like it.

Reviewing several appliance packages, found this to be top of the line package for kitchen appliances.

This fridge is a great counter depth. Like water dispenser inside door of fridge.

Good price and great style in counter-depth refrigerator. Has all features we were looking for.

I love this fridge, works great but also looks beautiful

Good service. Delivery on time. Easy to make an order change.

Counter depth. Fits in perfectly with my other KitchenAid appliances.

Great design and capacity for a counter depth refrigerator.

Works well, solid in performance and value. Definitely recommend

Thanks to Best Buy for helping me in an emergency on Memorial Day.

Super cold, efficient and looks great cosmetically!

I would purchase this again. This is larger than I thought.

Even though the refrigerator was an open box sale I was able to have a carpenter "build" new panels for my new refrigerator from an old built in unit. This option gave my the convenience of having the new fridge seem as though it was originally designed to be there. Sorry I don't have a photo as I'm now looking for appliance/cabinet hardware to match all.

Got a great deal on this fridge as an open box item. Basically for a third of the price. Was pleased on instillation. Gorgeous unit, beautiful design, excellent lighting. Unfortunately, it came without a footplate, so we called and the Geek squad came out. They took one look at the unit, and noticed ice accumulation on the ledge of the freezer pull out. They said this meant the unit was defective and had to be replaced. Since this was an open box unit, we could not simply replace it. Had to buy a different "new" refrigerator, and they carted this beautiful, great deal, but defective one away.

I didn't know that this fridge would not fit fully enclosed. It's black and the sides stick out by design. The cabinet painter painted the sides and it looked fine. The problem was not the doors sticking out it was that the fridge wouldn't cool. Best Buy was great. I called and they immediately ordered me a new one. My issue is that I have to wait over a month for a relacement and have to pay for the doors to be repainted and have to pay for take out as we got rid of our old fridge when this one was installed.

Our refridgerator was not properly assembled. Front doors do not work.

Extremely happy with my purchase. Its everything I anticipated.

I replaced a 24-year-old Amana side-by-side refrigerator with this model. I was constrained by counter-depth requirements, and could not find a side-by-side that did NOT have door dispensers (which, according to our food needs, take up too much room in the freezer). I purchased a small freezer for the garage, to make up for the lost space. Here are the pros: 1. Bright interior lighting. 2. Cute built-in plastic scoop for removing ice cubes. 3. Digital temperature display and water filter canister are unobtrusive and don't take up a lot of space. 4. Outstanding special delivery/installer ("George") assisted with cutting cabinetry that was built around the old, shorter model being replaced. Here are the cons: 1. Freezer space is 2.5 cubic feet smaller than my earlier model (a common problem with French Door styles), even though this model is 4" taller than my previous one. 2. Refrigerator shelves have a 2 1/8" OPEN GAP between each glass shelf and the rear wall of the fridge. Shelves have a 1 1/8" open gap between the glass shelf and the side walls of the fridge. Therefore, all items with diameters smaller than this (jam jars, soda and juice cans, juice packs, glass beer bottles, glass wine bottles -- e.g., dessert wines, condiments, narrow maple syrup bottles, etc.) will go crashing down the back -- or sides -- of the refrigerator. TERRIBLE DESIGN. 3. Appliance is somewhat noisy. When ice is being refilled, for example, you'll hear lots of initial popping/cracking/dropping sounds. 4. Left door of refrigerator has a unique interior folding hinge that seals its closure. But if you don't push this door hard enough, it will not completely close. 5. The Open-Door Alarm does not go off until after FIVE MINUTES (see #4, above). This time-delay is unadjustable. One could easily leave the house within FIVE minutes. TERRIBLE DESIGN. 6. No butter dispenser/bin/shelf. 7. Vegetable and fruit drawers are not "full-extension." In other words, you cannot open them all the way, making it difficult to remove heads of lettuce and other greens. The bins themselves are much smaller than usual, owing to their placement where the refrigerator's door shelves are the deepest. TERRIBLE DESIGN. 8. Considered a somewhat 'high-end' model, I am disappointed that so many features are so poorly designed. But my need for a counter-depth, without spending $8,000-10,000.00 for a "built-in" model, as well as immediately needing refrigeration during a hot summer season, necessitated this purchase. To Kitchenaid [Whirlpool]: YOU CAN DO BETTER THAN THIS!