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Customer Ratings & Reviews

KitchenAid - 25.2 Cu. Ft. French Door Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 121 reviews

88%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 121 Reviews
  • Rating: 1 out of 5 stars

    Dead After 5.5 Years

    Posted
    NickiB
    • My Best Buy® Member

    We own the previous model to this. In 5.5 years, we have had approximately 7+ service calls. Four of those calls have been since the Fall of 2017. And three of those four were for the same issue regarding the fan. Five days ago, the the freezer temp started going from zero degrees to 8+ degrees and the refrigerator is fluctuating from 38 degrees to 60+ degrees. There is a leak in the system and it is requiring one, if not two parts. I had purchased an additional 1 year warranty in January, 2018. I called Best Buy 5 days ago to set up a repair. They sent a contracted company out to look at it 2 days later. Two days after that, I phoned the contracted provider to check the status of the repair, replacement, whatever. I was told that Best Buy would be ordering the parts and I would hear from them (or whatever division is working on this repair). I then called Best Buy Open Claims and was told that I was set up for a repair FOUR days from now. This is totally unacceptable to be without a refrigerator for NINE days. I also should have been more diligent in reading Consumer reviews of Best and Worst refrigerators to purchase. Now that I am taking the time, I see that Whirlpool and KitchenAid are the two Brands most prone to repairs. My refrigerator repairs never fell under the time frame of it being labeled a lemon. So I cannot recommend this brand of refrigerator and I am more than unhappy with the customer service that I have received from Best Buy regarding this repair. When I have voiced my opinion on the phone with customer service, I basically received no response to my statement. Reading the reviews on Best Buy's website, everyone loves their appliances that that they just bought or have owned for a few months. Look for the reviews from the people that have owned the appliances for a period of time to get an accurate picture.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Dear NickiB:

      Thank you for your review.

      We are sorry to hear of your Refrigerator concerns. We would like to inquire further about your review with you. If you are still in need of assistance, please respond back to this email address, NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM, with your name, your user ID NickiB, phone number, street address, zip code, model & serial number, date of purchase on the appliance, along with a brief description of the issue at hand. KitchenAidBrand

  • Rating: 2 out of 5 stars

    Poor quality control for pricey appliance.

    Posted
    JoJo53
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Even considering this fridge is just a higher priced, rebadged version of a lower-end Whirlpool, I was expecting better quality control. On day one, I noticed a dent in the door, which could be from shipment or delivery, but I also found a sizable dent in the freezer liner just inside the door, insulation peaking out from the top of the fridge to the point where the plastic trim on the top is lifting, and the right fridge door's bottom hinge is already showing stress on the plastic cover. The shelf design is very poor too. I had an early Whirlpool/Amana bottom freezer unit at my old house with similar shelving in the fridge and never had a problem adjusting them. Removing the shelves in this unit will either cause you to hit the light dome in the front if the shelf is too high, or will not sit right because the outer rail on both sides does not extend low enough to go past the third notch from the bottom. This quality control and lack of attention to basic detail is something you'd expect from it's $1200 Whirlpool twin, but not an $1800 KitchenAid fridge. Premium pricing does not equal a premium product when it comes to Whirlpool. Very sad.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't buy this product! Don't buy it!, Don't ....

    Posted
    AngryBird
    • My Best Buy® Member

    I bought this model in last December at full price plus 3-year insurance. It was winter time, we didn't need to make ice cubes. So I turned off ice maker. However, the switch was broken and I was unable to turn it off. It kept making ice cubes even the box was full. Ice cubes flew out box...I had to clean up ice box every day. In addition, temperature controller was out of work too. I called a service to fix these problems. Technician came to inspect the issues and told me that he needed to order parts. I waited another week. Today (Friday, Mar 29) technician came again. He changed ice maker switch, which is working fine. But he has to came back a week later because he didn't order a right temperature controller. Technician left around 6:00pm. Now, (at 8:30pm), I found out that this 3-month old refrigerator is totally out of work!!! Light is out, while engine stops working, foods are thawing. I called BestBuy's contracted service company and left urgent requests twice. Tomorrow is Saturday, I don't know if repair service company will dispatch someone over to help. I REGRETTED TO BUY KITCHENAID refrigerator. Never ever recommend any Kitchenaid appliances.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Hello AngryBird, thank you for your review. We sincerely apologize for the concerns with your KitchenAid® Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rating: 1 out of 5 stars

    Overpriced, poor quality.

    Posted
    Hale

    We have relocated a lot and have had many.. many refrigerators. This was a replacement for a Samsung the movers damaged. This kitchen aide model is very noisy, I can hear it running from across the house, Fruit/veg doors do not close correctly. It rolls forward easily when you just attempt to open doors. I have to push this fridge backwards while opening the freezer so it doesn’t roll right out into my head. What we originally thought were some dirt or grease marks inside are scuff marks/scratches. (Had it since yesterday geek squad put it together) Large direction stickers for water stuck to inside do not pull off cleanly and leave a nasty sticky mess. We expected much more from Kitchen aide and it feels cheaply made.. extremely disappointed.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Dear Hale:

      Thank you for your review.

      We are sorry to hear of your Refrigerator concerns. We would like to inquire further about your review with you. If you are still in need of assistance, please respond back to this email address, NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM, with your name, your user ID Hale, phone number, street address, zip code, model & serial number, date of purchase on the appliance, along with a brief description of the issue at hand. KitchenAidBrand

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    DragonMom
    • My Best Buy® Elite Member

    With no reviews and only one picture we had to buy this sight unseen. They only allow two photos so I included one of the inside and one of the door handle. The top and sides have a textured material and the front is smooth and reflective. Both are magnetic. The handles are cylindrical and have a mesh diamond pattern. The bottom of the freezer and the door shelves have removable trays for easy cleaning. The ice tray is easily accessible and works great. A couple surprise bonuses for us were the water dispenser inside the fridge, a wine bottle holder and the control buttons. We love it!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Beautiful Fridge!!

    Posted
    jamiepat
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Very happy so far with the fridge. I did a lot of research and stopping in to see multiple fridges. Basically, this had everything I wanted. Aesthetically, I LOVE it!! The commercial look of it is stunning. I like the clean front. The water inside is very accessible and easy for our children to use. Gave 4 stars for the below con's: - Shelves, they do not go all the way to the back of the fridge, so, for example a bottle (like a beer bottle), will slip off the back and drop to the lower shelf. Happened and thankfully the lower glass shelf didn't break. - Door storage - wished there was just a bit more storage/for condiments, etc... But I know that is limited to design. I am a huge condiment person, so... It would most likely be fine for others.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    not what i expected

    Posted
    Jackie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The rep told me all Kitchenaids are smudgeproof and that is not the case. I went to the store and said I wanted a certain model but without the water dispenser and there were no pictures available and when it got here it was not like I expected. The freezer has grates instead of an actual enclosure. There is also a rack for wine or drinks and it has to stay on one shelf and it is not a good spot for it. Ice maker is great and makes a lot of ice but the space inside the fridge is not the best set up. The drawers do not open and shut well. I miss my Samsung:(

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent appliance; Good value

    Posted
    Medic1105
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This Kitchen Aid 25.2 cu-ft Refrigerator provides exceptional storage for both fresh and frozen foods. The French style doors are very modern in appearance and provide for easy access to all areas of the fresh food compartment. The lower freezer also provides easy access with slidable basket bins. LED lighting provides great illumination in the interior. Digital controls also monitor and display the temperature of both compartments. The black stainless steel finish is very elegant looking and reduces the obvious appearance of finger prints and smudges. Best-Buy provided us with a purchase price that no other retailers could beat.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Lovely Fridge

    Posted
    STLKitchen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    First off: Best water dispenser on the market. Yes, it's not on the outside, but it makes for a sleeker look that way. This thing is powerful. Water comes out fast, and you can fill your cup in seconds. Shelves are adjustable. If you have a lot of groceries all the time, be careful. I can't figure out a good way to store bottles or milk easily. Ended up having to put them on their side. - 1 star for that. It's big, lots of space, but you have to bend over to get the ice out. The freezer space is ample, and I like being able to see everything in the fridge. Great product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect

    Posted
    Boshie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I pulled the trigger on this beauty with out even seeing it in person first and it exceeded what I had pictured in my head! I absolutely loath stainless steel but refused the look of the white bumpy of the 90’s and early 2000’s appliances. I could picture what I wanted my white appliance in my head, when I found Kitchen Aid’s white I wasn’t sure it would be right and couldn’t find any in store to see what I would be getting. Well I could not be more in love, quality, looks and performance!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Sleek design refrigerator

    Posted
    Mkay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Love the look of the exterior fridge. Overall it holds quite a bit of food and I love the size of freezer drawer. I chose this fridge because i don't like the ice/water on the outside, and this one had a water dispense on the inside. Which i thought was a nice design element. I think Kitchenaid could of done more on the interior look of the fridge. It is pretty plain compared to the others with the ice/water dispense in the door. Overall it runs good (a little loud when the ice fills & dispenses), no problems other than the freezer light bulb (led) burned out after only 2 months of ownership.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Well organized inside

    Posted
    NDGal51
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Lots of space in the refrigerator and freeze. Love the water dispenser inside. No more messy water running done the front of refrigerator doors. The ice maker keeps up with the demand in our household for ice cubes. It is a little noisy at times but you get use to it. Only don't like is you have to take the front kick plate off with a screw driver in order to clean under the refrigerator. Not as easy as it looks.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    quiet operation and plenty of storage space

    Posted
    ggrimmsr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    First time we've owned a French door refrigerator and so far, it's working out nicely. Wanting a clean look, we opted for water and ice inside, not on the door. The only drawback with that is the ice is in the rear of the freezer. which means opening the door and then sliding out the interior compartment. It would be much more convenient if the compartment was located towards the front to make it a one step process.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Rust problem

    Posted
    Haggis
    • My Best Buy® Elite Member

    Fridge bought in March 2018 showing signs of rust pitting on door. Issue not covered by store extended warranty. Contacted manufacturer who are sending out technician. I selected this fridge for functionality and appearance. Rusting on such a new refrigerator is unacceptable and have to question the quality of materials used. The fridge itself works well but who wants a rust bucket in their kitchen?!!

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Haggis, thank you for your review. We would like to inquire about your review with you. If your issue does not get resolved, please email us at NAR_Customer_Solutions@kitchenaid.com at your earliest convenience with your username (Haggis), a copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, KitchenAid Social Care KitchenAidBrand

  • Rating: 4 out of 5 stars

    Great frig!

    Posted
    Dhee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After a little more than a month with my new refrigerator, I'm really happy with it. It's a great fridge with lots of room and what seems like a pretty efficient system. I'm still not sure how I feel about the water tap inside the fridge, but it works great, and the outside looks great not having anything there. It's also nice to not have a lot of room taken up by an ice maker and water dispenser. I would recommend this fridge to anyone looking for something with plenty of room and ease-of-use.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far so good

    Posted
    DML122
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    It’s been about a month with this refrigerator. We opted for this because of all the problems external water/ice dispensers have. There is a filetered water dispenser inside the left side door and an internal ice maker. Plenty of customization options with shelving. The crisper drawer comes with a fruit preserver. The only negative so far is that finger prints are easily noticeable on the stainless steel (guess that is the case with most stainless steel across brands).

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice fridge.

    Posted
    Bailey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I love the interior filtered water option on this model! I am disappointed with the styrofoam insulation in the back of the inside of the fridge for the waterline. You really don't see it unless you take out the shelf and and vegetable/fruit drawers, but I think it could be a nightmare if there is a spill, plus it looks terrible!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Solid fridge for the money.

    Posted
    Craig
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Solid fridge, made by Whirlpool. Replaces a 12 yr old Amana, also made by Whirlpool. Some plastic parts inside that aren't super sturdy but this one's better made than the old one I think. They're easier to work on than LG's or Samsung's, according to my repair guy. Definitely not a Sub Zero but definitely not 10 grand either.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great fridge

    Posted
    Drew
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We really wanted to ditch our old side-by-side, which had some broken parts and was just inconvenient. The new KitchenAid is just what we needed. I really love the top/bottom split. The interior water dispenser leaves a very clean front appearance. The under-shelf bottle rack is great for wine or other slim bottles like the sparkling waters my wife likes. We're glad we made this purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    High Quality at a reasonable price

    Posted
    Mlkmlh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The kitchen aide refrigerator has a very distinct look of a more expensive brand without the price. The interior is well constructed and one of my favorite features is the removable liners in the door shelves. It is easy to keep these areas clean. I like the door alarms and temperature alarms. There is also a humidity control for the fruit and vegetable drawers.

    I would recommend this to a friend