Customer Ratings & Reviews

We bought this refrigerator as part of a package for the entire kitchen. After about 11 months the ice maker failed. We called, but did not want a repairman at that time due to covid. We finally decided to let a repairman come to the house, but they said the warranty was out, so I would have to use the extended warranty. They replaced the ice maker, but it failed again after a month. They came back and said it was a control panel. That was replaced after a month. Ice maker still won't work. They also replaced a fan, it failed after a couple of days. They have ordered another ice maker, but it may be months before it is fixed. This refrigerator is nothing more than expensive junk. The freezer has air leaks, and the drawers are so flimsy, they fall apart.

Looks good, ice dispenser never worked right had it fixed twice under warranty broke again shortly after. Entire unit stopped working at about 6 years.

I have a double door fridge - I have never been SOOOO disappointed - it’s barely going to b 3 yrs old and it’s been the worst - starting 5/2019 I started w my ice maker dying - it was replaced then it wasn’t feeding the ice - replaced w another ice maker Fixed some wires that r on the bottom of the door - why in the world would they b exposed - 2 circuit board were changed still notting - my in’s will replace it - came bk today from being out of town for a few days - ALL my frozen items have defrosted - the fridge isn’t cooling - had to throw ALL my groceries out Had 2 different repair people out

the best store in Orlando with excellent payment methods and the best appliances

Worst refrigerator I ever used. The first one is from the previous owner. The freezer did not freeze and the refrigerator can not keep the temperature low after 4 years. I have to buy a new one and it broke with the same problem after 4 years. In the middle I had ice breaker broken and replacing freezer sealer. It is really painful. I will never choose this again

This fridge has caused us nothing but problems. We have easily spent over $1000 fixing this fridge over the past 3 years we’ve had it. The freezer is absolutely horrible and has defrosted on us multiple times making us throw everything away. The ice maker works about 50% of the time and always gets clogged. We’ve had a repair guy come out and fix the defrosting issue in the freezer multiple times and the same issue keeps happening. Our kenmore which is over 30 years old out in our garage works better than this piece of junk. Do yourself a favor and stay away. It’s pretty! That’s about it!

Very pleased without new refrigerator. Difficulties in the installation process were handled very professionally.

$550 repair to replace motherboard after three years. One freezer rack’s front pulls off. Other than the problems, great setup.

I bought this refrigerator because I thought it was top of the line. How I was deceived. We had problems with it immediately after we took delivery. 2 years later the ice machine broke and caused The ice dispenser to break as well. This is not what I would expect from a $3000 refrigerator. I contacted Kitchenaid/Whirlpool customer service and they were of no help, offered no solution other than to schedule me an appointment with an appliance repair man. I’m sure that their customer service team will respond to my review, don’t want that for you it’s all a charade. They don’t plan to offer a solution that I’m interested in. A $3000 fridge should last 2 years without issue. This will be the last whirl pool/KitchenAid product I buy.

Do not buy this refrigerator! The only good reviews are from buyers who have not owned the unit very long. This is the second one that we have owned because the first one died after 2.5 years. We thought it was just a bad apple, but now the second one is dying too after only 3.5 years! It appears to be the motherboard / electronic issue this time because the unit just shuts down and stops cooling randomly. Too bad because I love the look.

Fridge Doesn't work AFTER 3 YEARS! It's been a year and the maintenance men cannot figure out why my fridge is not cooling, or why it's leaking. Ice machine doesn't work and fridge gives a loud constant buzzing and ringing sound from the moment you plug it in. Customer Service can care less and even though the fridge is under the manufactures warranty. I am still paying for maintenance men to come out and say they don't know whats wrong with it. 5 visits down and still no answers.

This refrigerator looks so pretty and appears to have all the bells and whistles but do not be fooled, it is garbage! Within 2 years the refrigerator would just die about once a week or so (no lights or display and essentially appeared like it turned off). Unplugging it and plugging it back in would seem to reset it. We did all the troubleshooting and thought we fixed it but then a few months later the interior lights would go out and the ice dispenser stopped working. Again, unplugging and plugging back in seemed to “fix” it. Well now the interior lights are off, the display lights are on but nothing is working (the water/ice dispenser or the fridge itself). We are scrambling to get all our food to another fridge so it won’t spoil! We went with KitchenAid thinking it was a reputable and reliable brand but that couldn’t be further from the truth! You shouldn’t have to replace a $4000 fridge every 2-3 years! AND you shouldn’t have to buy a warranty at that price either! If you cannot stand behind your $4k product to last more than a few years than that is outrageous! Learn from our expensive mistake and make a better choice, go with a different brand.

Worst refrigerator I've even owned. Freezer stopped working and Kitchenaid tech was 10 days out. Called a local tech who walked in and walked out - they don't work on this model due to too many problems. Same with second tech. Whirlpool tech finally came and has been out 5 times and they can't seem to find or fix the problem. You wait a week for a tech and then a week or longer for the part to come in. What a circus.

Expensive fridge with tons of issues. Have had to have it serviced more than 4 times over the last 3-5 years with the icemaker not working, no water dispensing, and the seals and doors having to constantly be adjusted. My mom has a fridge that's 30 years old and works with no problem. These new fancy ones are meant to fail within 5-6 years. Not worth the money. Probably grab one cheap from scratch and dent and get a homeowners warranty to cover any repairs.

We bought this nice looking fridge as part of a set when remodeling our kitchen, 1.5 years ago. We splurged a bit and spent more assuming it was high quality. It's not. We've had several broken parts and problems - a couple were repaired under warranty, but now that the 1 year warranty has expired we're on our own. Most recently the ice maker doesn't work and is constantly getting clogged or frozen up. We've had problems with the oven, which is part of the same set, too. So, I would highly recommend you look elsewhere. It's too bad since this is a nice looking set, but we've had problems 2/3 parts now, and figure it's a matter of time before the dishwasher starts falling apart, too.

I’m happy with the brand, I highly recommend it!!!

I replaced my 6-year-old Samsung (the worst refrigerator I’ve ever owned) with this KitchenAid model. The build is so much better. Everything is working fine on it. No problems with ice dispensing or uneven cooling.

Purchased this refrigerator 5 years ago from Best Buy Ice maker stopped within the first 2years and paid $350. Repair. Now ice continues to build up under the exterior two drawers Repair technician has been here 3 times cost over $900. And it still isn’t repaired water from the drawers dripping into freezer door causing ice n freezer! Sorry reconsider buying!!!

I bought it 4 years ago and I have already had to repair the freezer drawer which was not closing tight and ice was forming inside the drawer, and twice the ice maker. Also, please note that on the refrigerator description it says “ Color : stainless steel “ exactly! The freezer drawer and the 2 small drawers are rusting, and the repairmen told me that this refrigerator it is not made of stainless steel, so I guess it is just because of the silver color they named it “stainless steel”. Sincerely, I cannot believe that I paid almost $4,000 for this junk. Do not buy it.

Refrigerator not cooling enough. Repaired about 3 months ago. Was told we put too much food in it. Now it is doing it again, temp is 45 degrees. Looking for new frig.