Customers commend the 25.8 Cu. Ft refrigerator for its overall performance, appealing design, and impressive capacity that exceeds expectations. The convenient drawer functionality, pleasant lighting, quiet operation, and ideal size for modern kitchens are also appreciated. However, some customers have expressed concerns regarding the ice maker's performance.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Rated 2 out of 5 stars
Fridge
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Not built to last. So many problems. Too many to list
Thank you for sharing your experience with us, TampaPitcher. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Rated 2 out of 5 stars
Control panel
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Control panel goes out after 2 1/2 years powers off
Thank you for sharing your experience with us, Ktfro1. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Rated 1 out of 5 stars
4 years old and dead
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This reviewer received promo considerations or sweepstakes entry for writing a review.
We purchased this unit four years ago and it just stopped working. It's been three weeks now, and it's still dead. I have a homeowners warranty, thankfully, that has had service out to out home to replace every circuit board. I bought a $400 out of the box fridge to put in my garage as a backup.
Hello DeadFridge. Thank you for your review. We are very sorry for the continued frustrations with your Refrigerator. Unfortunately, we are unable to provide you with any additional support. Any further concerns would need to be addressed through your Extended Service Plan Provider.
Rated 1 out of 5 stars
Kitchenaid fridge
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I will never purchase a Kitchenaid fridge again. They are pure, unadulterated garbage where the only thing it has going for it is their once great name.
Thank you for sharing your experience with us, GregoryO. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you.
Rated 1 out of 5 stars
Buyer Beware
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Died a week after warranty ended. Kichenaid , with difficulty agreed to repair, a complete circuit board. After that there was a shelf failure. Next was uneven ice, then complete system failure requiring reboots. Very unpredictable, after four years we are replacing!
Hello TORCHED, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Rated 1 out of 5 stars
KITCHENAID pure junk.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Cost me almost 4000 with tax, lasted only 14 months before it went out. Cost too repair $2000.. it’s not worth fixing it. I’ll get rid off it....never will I buy any any kitchenaud protuct again, certainly not at Home Depot. Don’t waste your money of this lousy cheap made produ. Product......KITCHENAID”
Hey Ritchie88, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
Rated 1 out of 5 stars
Tried it twice, sent both back
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Loved the style and how it looked, but ended sending back two fridges after extreme moisture built up inside each one. No one could explain it, we were very disappointed because we loved the look. Research shows several people had the same complaint. Best Buy was fantastic about making it right. All our other appliances are KitchenAid. Ended up with an LG, its been fine.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not real happy about my purchase. I have had this refrigerator maybe two years and it has already stopped cooling. I thought I was purchasing a high end refrigerator that would last. I am now using my Ge that is over twenty years old that this was to replace.
No, I would not recommend this to a friend
Brand response from KitchenAidTeam
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Hello Unhappy, thank you for your review. We sincerely apologize for the concerns with your appliance. To easily schedule service online with one of our Local Certified Technicians, please visit the following link.https://bit.ly/31WPKQu
Rated 1 out of 5 stars
Compressor/Evaporator failed in 18 months
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Less than 2 years after purchasing had to replace compressor and evaporator. Very expensive to purchase up front and support terrible. Long hold times on Kitchenaid support, hung up on. Very disappointed with value and would not buy it again.
Hello unhappycamper, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Rated 1 out of 5 stars
DO NOT BUY THIS FRIDGE
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This reviewer received promo considerations or sweepstakes entry for writing a review.
DO NOT BUY THIS FRIDGE. Had multiple issues from the day we purchased it. Has never worked properly. Stops working and requires repairs a few times a year.
Thank you for sharing your experience with us, Brian. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://bit.ly/3SogUrT or Twitter @KitchenAidCare. We look forward to speaking with you.
Rated 1 out of 5 stars
Buyer Beware
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This reviewer received promo considerations or sweepstakes entry for writing a review.
you are looking for a reliable product and good customer service from the manufacture, do not walk, run away from this refrigerator! Product was on back order, we waited for two months. Once the refrigerator was received it lasted two months before we awoke to warm food. We discovered the temperature had been fluctuating from high to low. Possible reason we had on and off stomach aches those two months. After four service attempts (4weeks) all failing. Whirlpool ,that now owns Kitchen Aid finally agreed to deliver a new one. Today ,two weeks later, we received yet another damaged product. After sitting on hold for two hours, their solution was to put the non-working one back in our house and wait for another one to be delivered at a later date. Their exceptionally rude person in the exchange department for whirlpool finally agreed to let us keep the working/damaged product, until they could get a new one ,but only after reminding me several times this was not customary and to not expect this again.
I am disappointed, I own several Kitchen Aid products and have never been treated in this manner.
Hello Becca, thank you for your review. We sincerely apologize for the concerns with your refrigerator and would like to look further into this for you. Please feel free to reach out to us directly 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid/ or Twitter @KitchenAidCare. We look forward to speaking with you.
Rated 1 out of 5 stars
Garbage Refrigerator
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Garbage. Parts malfunction. Leaks and has destroyed my floors. Do not buy this.
Thank you for sharing your experience with us, CanadaJoe. We apologize for the concerns that you are experiencing with your appliance, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Rated 1 out of 5 stars
Do not purchase
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Do not purchase this. Many known issues and Whirlpool doesn't cover any of their electronics.
Hey Maureen, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
Cons mentioned:
Ice maker performance
Rated 1 out of 5 stars
Pricey for something that quit working in 3 years
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Wanted to love this product so much. But, ice quit working after a year. Then the entire thing stopped at about 3 years. Multiple visits from warranty but never got it working right again. Now we have a beautiful non-working appliance in our kitchen. So disappointed.
No, I would not recommend this to a friend
Brand response from KitchenAidTeam
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Thank you for sharing your experience with us, Jess. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Rated 1 out of 5 stars
Only 4 years
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Only 4 years with this refrigerator and compressor and panel went out.
Hello Dina, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Rated 1 out of 5 stars
Expensive garbage
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Garbage, needed repairs. Best buy warranty to the rescue, or not.
Hello Azim, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.