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Customer Ratings & Reviews

$3,399.99
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Customer reviews

Rating 4.1 out of 5 stars with 1936 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Design

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers commend the 25.8 Cu. Ft refrigerator for its overall performance, appealing design, and impressive capacity that exceeds expectations. The convenient drawer functionality, pleasant lighting, quiet operation, and ideal size for modern kitchens are also appreciated. However, some customers have expressed concerns regarding the ice maker's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 1,936 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ilovemynew refrigeratorgreatdealdelivery was great ontimegreatjobwill be seeingmeagain

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 1 out of 5 stars

    horrible makes a kot of ice in the drawers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    makes a lot of ice in the drawers i have the warranty and comes like to 6 times and never fixed the problem

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hi frozenalltime, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to review this further for you. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 1 out of 5 stars

    Disappointed-broken door

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left side door was broken upon delivery. The deli every guy/technician said he’d communicate that information and someone would get back to us. We haven’t heard from anyone. Disappointed!

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hi Linda, we are sorry to hear this. We recommend reaching out to Best Buy for further assistance. KitchenAidBrand

  • Rated 1 out of 5 stars

    Bad experience

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad quality plus very bad delivery and very bad customer service!! I waited for this refrigerator almost a year for the back order and since I have it alway have issues

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us, RashaD. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Too soon to rate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it is delivered, I can give you a rating! Not scheduled until October.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello Toosoon! Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps. KitchenAidBrand

  • Rated 2 out of 5 stars

    Poor Quality Drawers.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High Price, Low grade drawers and material specially freezer. Ice crusher feature stops working sporadically.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hey Wein, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0 KitchenAidBrand

  • Rated 1 out of 5 stars

    Open box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never buy another open box or KitchenAid refridgerator ever again. Nothing worked properly when delivered and hooked up,

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Kitchen Aid

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Refrigerator is a failure auto defrost is not working a bulk of ice is growing underneath the drawer

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Rated 1 out of 5 stars

    DISAPPOINTING - NOT WORTH THE MONEY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The evaporator froze within 2 months & did not cool

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is great. Good room, although smaller than our last it holds more because you can organize and prioritize everything. The only thing we miss is having 2 places to place your cup. You must first hit ICE, then fill, the touch WATER, then push to fill again. Not a big deal but our last one had 2 paces to place the glass and was easier to do 1 handed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    bad deliver

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Twice the team didn't deliver, first the refrigerator had a huge dent and then they cancel the deliver twice

    I would recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello NeideM! We are terribly sorry to hear about this concern. While our reviews focus on the product and your individual experience using it, we are sorry to hear about your experience with Best Buy. Please reach out to Best Buy Customer Care at 1-888-237-8289 for further assistance. We hope this helps. KitchenAidBrand

  • Rated 1 out of 5 stars

    Very Pleased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent response time on delivery. Matched a previous quote I had received. Had this same refiigerator before moving to Idaho, but it was part of the sale of our home. Looking forward to making another appliance purchase and it will be with Best Buy

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    not happy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a year and half latter the refrigerator stop working

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello kidane, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Umm!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator would have been great but got through our outer doors but didn't fit through through our kitchen doors?!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Doors dont line up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The handles on fridge I purchased do not line up. Waiting for Best Buy to address.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wasn't delivered. They took it back to the warehouse as of the big damage. Why it is showing as it was delivered? Why I can't reach anybody regarding this issue. Nobody is taking care of it.

    I would recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello BadCustomerService! Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps. KitchenAidBrand

  • Rated 5 out of 5 stars

    Refridgerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking, well laid out. The only thing was the price but Best Buy came through and had the Kitchen Aid refrigerator. You could not ask for a better product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer Beware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give zero stars, I would!!! Worst ever! After 4 deliveries of damaged refrigerators we took our business elsewhere!

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us, LisaH. We apologize for the concerns that you are experiencing with your refrigerator, and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    even better than the 25 yr old kitchenaid that it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lone this new kitchenaid. The last one has been great but it was finally time to replace it. I like the layout of this one even better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY NICE I LOVE HOW BIG IT IS TO HOLD ALL MY FAMILY FOOD

    I would recommend this to a friend
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