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Customer Ratings & Reviews

$2,249.99

Customer reviews

Rating 4.3 out of 5 stars with 137 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers have good things to say about the 30" Built-In Downdraft Electric Cooktop with 4 Burners, particularly its ease of use and cooking performance. The downdraft feature is also well-received, and many appreciate its classy and elegant appearance. However, some customers have reported issues with the surface quality, noting that it scratches easily, and a few have mentioned problems with the glass.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 137 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    ok cooktop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good appliance. nothing much to add. just doing the work it is supposed to do. nothing special about this cooktop.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    nice cooktop for small spaces

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, not as impressed with downdraft fan as much as I thought, but everything else is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value for the money

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cooktop was well worth the money. Unfortunately, the first one they sent was defective, and we had to wait for a second one to be ordered and sent. Luckily the installer was the one that made the decision that it was defective. He could’ve easily put it in and never told me and I would never have been the wiser, he was a great installer. I wish I’d gotten his name. Luckily he came back and installed the second one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ATTRACTIVE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. We are not familiar with all the heating options of the various burners, yet. Only real drawback is that it is gorgeous but the black shows EVERYTHING! We have to keep it wiped clean constantly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Among Limited Downdraft Choices

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good cooktop, but it is one of only two downdraft options that are available on the market today. If other models were available, I would have chosen one without the large, shiny chrome buttons. Overall, I am happy with the end result, but I had to have the granite hole enlarged to accommodate the dimensions, which resulted in unwanted dust throughout the kitchen despite the best efforts of the installation team.

    I would recommend this to a friend
  • Cons mentioned:
    Surface quality

    Rated 1 out of 5 stars

    Disaapointed with quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to have this cooktop replaced 2 times. The glass kept lifting from the corner. I have read about manufacturing problems with Kitchenaid recently. Will be replacing with Jenn Air on the next round.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Cooktop, and would like the opportunity to see if we can help. Please feel free to contact us directly via Facebook bit.ly/47Ys9Pm or Instagram bit.ly/45VKWcf We look forward to speaking with you. KitchenAidBrand

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    kitchen upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product has worked great and we have had zero problems so far !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cooktop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced our old cooktop with this one. It’s awesome. I can use some of my big pots and pans That wouldn’t fit on my old cooktop! Love it.

    I would recommend this to a friend
  • Cons mentioned:
    Surface quality

    Rated 4 out of 5 stars

    Very attractive cooktop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very attractive and so far cooks very well. Surface is a little sensitive to take care of because easily spots and scratches.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great stovetop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This stovetop works very well and is easy to clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product. Lousy install interaction.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is a replacement of similar KitchenAid. I really prefer gas to electric but, that is not an option in my kitchen. The install company was a rip-off - con. They charged me an additional $150 for the exhaust hose from range to exhaust. Took them all 3 minutes to connect a $25 dollar part. Never use Lone Star Installers for your products. Your customers will be upset.

    I would recommend this to a friend
  • Pros mentioned:
    Looks

    Rated 5 out of 5 stars

    Great cooktop and fits perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, looks great so great that the misses want her counter tops changed now. The guys who installed it were great and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Got perfect as a replacement for a 30 year old

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were on time and in and out in 30 minutes. Very polite and even asked to clean area around where they took out old cooktop Impressive!! Best Buy has got install done right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen Aide replacement cooktop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cooktop was purchased to replace a 23 year old Jenn Aire unit which had seen better days. The price was right-between a new Jenn Aire and GE Profile. It was a perfect fit without any modifications to the countertop, and a couple of small elbow sections aligned the vent. The 3 speed vent fan works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love our new cooktop!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love our new cooktop. The installation went well; and it is very efficient. Very pleased with our purchase!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    KitchenAid cooktop Power struggle

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kitchenaid always makes great products and we would have loved to have kept this in our kitchen however after getting it home we realized that the amperage was too much for our antiquated power grid at home. This cooktop is a prime example of what other cooktops aspire to and is well worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love my new cooktop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was one of my best purchases. We love cooking with it. It’s the perfect match to our new double oven. A special thanks to Gina for recommending it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very functional stovetop with easy install.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Competitively priced stove top that is a great additional to the household. Very good features

    I would recommend this to a friend
  • Pros mentioned:
    Downdraft

    Rated 5 out of 5 stars

    Looks fabulous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On a whim, we stopped in a Best Buy warehouse sale while out of state. We had been wanting a new cooktop with a downdraft to replace one from the 80’s. It looks fabulous in our kitchen!

    I would recommend this to a friend
  • Cons mentioned:
    Surface quality

    Rated 3 out of 5 stars

    It scratched immediately and poor quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scratched immediately after first use, but it’s the only cooktop option out there that’s electric with a built in vent.

    No, I would not recommend this to a friend
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