Customer Ratings & Reviews

I love this lock. I can issue individual codes and it's connected via Bluetooth and wifi. It was also really simple to install and this is coming from someone who is not at all mechanically inclined.

East to use and install. Comes with both digital and paper instructions to go through the process.

Lock works great, is easy to install and app is simple to use.

Amazing. Paired this with our new home and we absolutely love it. Very secure, convenient and effective.

I purchased the Kwikset Halo Touchscreen from Best Buy, and it has been nothing short of a nightmare. I received the lock on July 8th, and it was defective out of the box. After hours of troubleshooting, I called for a replacement, which was sent on July 10th. Unfortunately, the problems didn’t end there. Since installing the new lock, I've had to change the batteries 10 TIMES. Yes, 10 times in just a couple of months! The lock drains roughly 10% battery a day and stops working anywhere between 40% and 15% battery life. And when I say "stops working," I mean the lock either jams or just ceases to function entirely, leaving my home unlocked without my knowledge. The "low battery" alerts I set up only worked once. It’s infuriating and dangerous. By the time I realized this product was completely faulty and untrustworthy, Best Buy's new 2-week return policy had passed. Had I been aware of this policy (which now requires a membership for the usual 30-day return window), I would have returned the lock on July 23rd. Now I’m stuck with a useless product that keeps draining batteries like candy, even though I’ve tried every brand of batteries and repositioned my extender multiple times to no avail. I contacted Kwikset in early September, hoping for a solution, only to encounter the rudest customer service rep I’ve ever spoken to. She implied that the issues were my fault, which is absurd given that my neighbor has a similar Kwikset lock (without the touchscreen), on a larger house, with no problems. They use the same internet, no extender, and have none of the headaches I’ve been dealing with. Kwikset eventually sent a new motor, which took 8 weeks to arrive with no notification, and after installing it last night, guess what? It’s already down 10% battery today. This is clearly a product defect, as I've now seen multiple complaints about battery drainage on Kwikset's website, but this information was conveniently missing from Best Buy’s significantly higher-than-average reviews for the product. In fact, the number of reviews and the overall rating on Best Buy's site is vastly different from other retailers—something that, in hindsight, raises a lot of red flags. Even worse, I posted a review on Best Buy’s site last month, and it never appeared. Why? This whole experience has soured me on both Kwikset and Best Buy. The lock costs $200, plus the added expense of 10 sets of brand-name AA batteries. When I contacted Kwikset again, their rep basically told me if this motor didn’t fix it, there was nothing more they could do. How is it acceptable for a company to sell such a flawed product and then wash their hands of the issue? Save yourself the headache and money. Avoid this lock and, frankly, rethink trusting Best Buy’s reviews.

So far, so good! Very easy to use. Definitely recommend.

I have been using this for over a month now and really like. It can assign PIN codes for family or friends stopping by. You can even open and closed the door using the app. I have recommended and install it for some who have Air BNBs. Instructions was really simple to follow.

It works. Could use some features. But does the job.

very satisfied so far.its very convei I have only had it for about 2 weeks but I like it alot so far.

Kwikset - Halo Smart Lock Wi-Fi Replacement Deadbolt with App/Touchscreen/Key Access - Satin Nickel works very well for my needs.

Great lock for vacation homes and rentals. Wi-Fi service required. No fees. Expensive lock but worth it.

Amazing lock. Its our 2nd (different doors) and we love it. Easy to use. I love the option that you can use key and digital as well. Though the app.

This Kwikset locking device is much better than the one, different brand, I had installed initially. I still have to return that junk........

So easy to use. Makes getting in and out a breeze without using keys

I got this thinking it would be good, but it's really impressive, I recommended it

Excellent electric door locks and should be much more user friendly than the previous model!

This is exactly what my family needed since my husband is so bad about losing his keys. This has already saved us multiple times!

Got it for my rental and works great! I would suggest it to anyone.

Love this lock. Easy to use. Brian installed one on my back door. It works great.

I purchased this because I needed a way to answer the door in a timely manner. I had it installed by a locksmith so I can’t address installation or initial programming. The battery is at 90% after 3+ weeks; there is a battery life icon on the app.