Customer Ratings & Reviews
- Model:
- 99390-002
- SKU:
- 6525587
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the Halo Smart Lock's ease of use and Wi-Fi connectivity, citing simple installation and a user-friendly app. However, some users have reported concerns regarding battery life, noting that batteries may need replacing more frequently than expected. The quick draining of the battery is a recurring concern among some users. Overall, positive feedback on ease of use and Wi-Fi functionality is tempered by negative feedback on battery performance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Works good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked this one the best! Like how before u do code it makes u press random ones so people dont see your finger prints
I would recommend this to a friend - Pros mentioned:Ease of use
Easy install/setup
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second one of these that I purchased. Easy to install and setup. They work well.
I would recommend this to a friend Kwikset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Randomly locks and unlocks. I can't trust it. Even after technical support.
No, I would not recommend this to a friendBrand response from Kwikset
Posted .Hello SmartH,
Thank you for taking the time to write a review, and we apologize for your experience. We understand you've contacted our Support Team previously, and we'd like the opportunity to assist you further. We place tremendous value on our consumers' experience with our products and service, and our goal is to find the correct solution for you. Can you please give us a call at 1-800-327-5625? We look forward to hearing from you!
Thank you,
Kwikset
Installation needs adjustment
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used total tech to install. Does not work properly. I am in the process of asking them to correct. I will update review after giving them a chance to correct.
No, I would not recommend this to a friendBrand response from Kwikset
Posted .Hello RichardJ,
We appreciate your feedback and your experience with our products is very important to us. We would like the opportunity to assist you further with the correct solution. Can you please call our Support Team at 1-800-327-5625? We hope to hear from you soon!
Thank you,
Kwikset
Poor customer service has consequences
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the lock and the installation that comes with total tech membership. Tech never showed up. Called and instead of making it right, had to file a complaint. Rep called and apologized and scheduled another install. No one came once again. Corporate complaint department called. At this point best buy needed to take responsibility and expediciously make the installation happen but instead i was put into the back of the line and another install was scheduled for a week out. I returned the item, cancelled total tech membership and will be returning the other item i purchased. Went to another retailer, purchased a better lock and installed it myself at this point. When i needed the installation to happen i did not have time to do it myself and relied on best buy, but this is for the last time because they failed and have useless and worthless escalation process that just states that they would also be mad and put me back into regular line when this needed to be done asap. Poor customer service that resulted in a lost customer and reputation. Poor customer service has consequences
No, I would not recommend this to a friendBrand response from Kwikset
Posted .Hello AndreyS,
We're sorry to hear about your experience with Best Buy installation. Please know that we provide support over the phone to help with lock installation, troubleshooting and help answer any questions. If you choose another Kwikset product and need assistance, we are happy to help you here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
- Pros mentioned:Ease of use
Love this lock
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this lock - easy to use and looks great on my black door
I would recommend this to a friend Looks great and stops there.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love Kwikset hardware for the most part. After a 3rd “smart lock” with them I’m going to Schlage. This one is garbage. Batteries last about a month and it stops working with no warning. Connecting to Internet or Bluetooth is terrible.App is terrible. Looks great but locked out of my house for the last time b/c of this garbage lock.goes through batteries like you wouldn’t believe. Spent so much money on Kwikset locks. Most good, this one is trash. 0 customer service, won’t refund, bye Kwikset!
No, I would not recommend this to a friendBrand response from Kwikset
Posted .Hello LandonS,
We're here to help find the best solution for your Halo Lock. Our Support Team is happy to walk you through troubleshooting steps over the phone, as well as provide warranty replacements if needed. Here's a link with more details about our warranty: https://www.kwikset.com/support/warranty
We ask that you please reach out to our team so we can assist you:
https://www.kwikset.com/support/customer-service
Thank you,
Kwikset